Reviews
Great Customer Service
I really enjoyed how I was greeted at the door for assistance and how I was able to ask questions freely about
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Frank, Thank you for the kind words. We are thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Nice facility, great service
Your associates are nice, polite and easy to work with. A very nice man from the sales room gave me a ride to panera, rude of me, I failed to ask his name. But, thank you.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Suzanne, Thank you for the kind words. We are thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Al Serra Chevrolet
I made an on-line appointment to have my vehicle serviced and apparently it didn"t go through as there was no record for my appointment. Even though the service department was backed up and I offered to come back another time, your service rep was gracious enough to get me in at that time. The mix-up was unfortunate, but kudos to your staff for going above and beyond.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Lawrence, Thank you for filling out our survey and giving us this great feedback. It is encouraging to know our team made such an impression on you. We hope to see you again in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Most helpful sales staff and great service
People are kind and understanding of customer desires and go to any lengths to satisfy. Salesperson helped me figure out what best served my needs for my automobile purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Douglas, Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service. Denny Dunfield General Manager Al Serra Auto Plaza
Expedient Service
Customer Service, Vehicle Service, and Transportation Service greatly influences the likelihood I will continue receiving car services at Al Serra Chevrolet.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Devon, We appreciate all the nice things you have to say about Al Serra Auto Plaza and our staff. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Great Service and cleanliness!
We made an appointment and arrived 15-20 minutes early and your service department took us right in, the wait was very short and the car wash was an unexpected bonus!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Pamela, Thank you for making Al Serra Auto Plaza your Dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza
Great service
Very courteous, took the time to explain vehicle work and answer questions. Went out of his way to get a quote from the body shop and very appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Edward, Thank you for choosing Al Serra Auto Plaza for your Service needs. We appreciate your business and look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Great service from salesman
Salesman was very helpful, found the vehicle I was looking for, processed the deal quickly, and explained the options efficiently.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear David, Thank you for making Al Serra Auto Plaza your Dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza
Love That Popcorn
I bring my 2012 Buick Regal to Al Serra for all my oil changes and tire rotation.. Quality work, fair price and besides that, I love waiting eating popcorn!!!! Thank you!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear David, Thank you for the kind words. We are thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
sales process
Doug Nolan went above and beyond in helping us get a new vehicle, including taking the time and trouble to drive it down to Troy for us, which we really REALLY appreciated!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Bethany, We appreciate that you took the time to write about your experience at Al Serra Auto Plaza. Each employee is a valued member of our team and we are glad we were able to provide you with excellent service. We look forward to working with you again in the future. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza