Joe Cecconi's Chrysler Complex

4.5
(660 reviews)
Visit Joe Cecconi's Chrysler Complex
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–8:00pm 9:00am–9:00pm
Tuesday 7:30am–8:00pm 9:00am–9:00pm
Wednesday 7:30am–8:00pm 9:00am–9:00pm
Thursday 7:30am–8:00pm 9:00am–9:00pm
Friday 7:30am–6:00pm 9:00am–6:00pm
Saturday 7:30am–6:00pm 9:00am–6:00pm
Sunday Closed 12:00pm–5:00pm
New (716) 402-5563 (716) 402-5563
Used (716) 205-3763 (716) 205-3763
Service (716) 775-6256 (716) 775-6256

Reviews

4.5
(660 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
5.0

Dan Grinchishin Was my sales man. And he was great. All...

Dan Grinchishin Was my sales man. And he was great. All the staff was great

1.0

I am beside myself thinking how a company that I have...

I am beside myself thinking how a company that I have delt with over the years can one day decide to disregard the customer and turn the tables back at you the customer! I bought a Jeep from Joe Cecconi and part of the deal was to take the dash cam and the train horn out of my old jeep and put it in the newer one that I was buying. They took it out of the old jeep and when I went back with the newer jeep they looked confused and skeptical that they could do it as the newer jeep that i just bought had a different bumper on it. I told them that it had to be mounted underneath the vehicle because it couldn't be mounted where it was mounted before because it had a WINCH bumper. Before I left that day they quoted me a price and I agreed to that price. I asked them if they were sure they could do the job if not I new other places that could do it. Now I've owned many jeeps over the years and had different businesses mount that same horn in different places underneath the jeeps but when I picked up the jeep late that evening I noticed that the horn was mounted on top where you would mount the WINCH. I tried the horn and it didn't even work! I called the service department and told them the situation and that I had a winch in the back of the jeep that I planned on having mounted on the bumper. After taking the jeep back to them and them walking around the jeep while it was in the bay they said I needed to purchase a skid plate to mount it on. Now why in your right mind tell the customer to go buy a strike plate??? Why wouldn't they go buy it to solve the problem? I went home. Thought a couple o days about it and called the service department again and said have you found a solution to the problem. They said no. Now at this point I feel they are avoiding the fact. I told them I was taking it to my mechanic and have them look at it. I took it to Service Tech on Grand Island and he said that he could mount it right so that I could mount the winch, that I didn't need to purchase a strike plate. He could winterize the air tank and the horn so it could stand the salt from the road They removed it in about an hour while the jeep was on the ground meaning to me that Cecconi's didn't even put it on the lift to do the work they did. I had them put the WINCH where it was supose to go and mounted the tank and the horn underneath and next week they will finish by hooking the hose to the compressor and wiring it back up to the switch on the dash. I called the sales person to tell him and her that I was enjoying the "xxxx" out of the jeep and explained the situation about the horn and how dissatisfied I was with the work the service department did and it seemed t like they were avoiding the situation. She said she would have them call me. The head of the service department called and said he was going to talk to the guys who did the work and get back to me on Wednesday.......I had to call him back on Friday which to me seems he wants to avoid the situation. At this point I am getting mad. I left a nice message to give me a call back. He called me Saturday morning. At which point after talking to his employees he doesn't feel I should be refunded any of the funds, ($527.00), I paid them because I took it elsewhere to have it done correctly. Then actually came out and told me to bring the vehicle back in to show how it was done! I would have to make an appointment with him to discuss it. I told him I will bring it in but when I had the time and on my time. Anyway this ended up in a big shouting match and I hung up. I'm tired of being taken advantage of!

5.0

They righted a wrong. They returned my deposit and I am...

They righted a wrong. They returned my deposit and I am happy. Thanks Dan. They followed through and were very courteous. I appreciate all that they did.

1.0

I scheduled a test drive four days in advance. When I...

I scheduled a test drive four days in advance. When I arrived the seller stated that they had sold one of the vehicles. I was annoyed at this because they didn’t even give me a call or text to let me know, despite knowing that I lived an hour and a half away. I tried to make the most of my visit and test drive another vehicle. This ended very quickly because the car wouldn’t even start… I quickly left this sad excuse for a dealership and have been receiving calls and emails from their sales team about how much they enjoyed working with me. I’m not sure what Amy Sabers did to become the sales manager, but she is doing a pitiful job. She should be let go before she runs this dealership into the ground.

5.0

When 5 Stars is not enough!

I contacted Amy Sabers over the weekend about buying a new truck and drove it home two days later. This was without a doubt the best buying experience that I have ever had and this is from someone who purchases a new vehicle every few years. From the time that I arrived at the dealership to the time that I left the entire experience was excellent. You will have a tough time finding a better price for a new vehicle and the professionalism of everyone that I talked with was outstanding. I drove from Syracuse to get the truck that I wanted at an amazing price and I will do it again. I really can't say enough great things about this dealership.

Dealer response

Hi Jon, thank you so much for your 5-star review and kind words about Amy and the rest of the dealership! We're so glad to hear that you had such an easy car buying experience. Congratulations on your new truck!

5.0

AWESOME. !!!

Went there looking for a used truck. Great inventory, plenty of trucks. Dealt with Mark Z. Did a fantastic job, gray guy. Can get it done for you

Dealer response

Hi Paul, thank you for your 5-star review! We appreciate you choosing Joe Cecconi's Chrysler. Congratulations on your new vehicle!

1.0

Horrible Stay far away.

Worst experience ever. Was not rectified till attorney general gave me advice. I will never go to a dealer again. Car not drivable 2 weeks after purchase and have to fight tooth and nail tot get them to fix - then they left me with a sore with a gaping hole. Don’t have time or space to write the rest- stay away.

Dealer response

Good morning, thank you for your feedback. We sincerely apologize that you had this experience at our dealership. We are currently unable to determine the specific deal based off your initials, but would obviously welcome the opportunity to speak further about your specific situation. Please call our sales manager any time at (716)297-5800.

4.8

Journey

It was an life changing experience. Joe was my sales rep and he did a phenomenal above standards job. He picked me up from home 🏡 took me to my job so I could get more payment information, I mean that type of work ethic deserves absolutely raise qualities .

Dealer response

Hi Frederick, thank you for sharing this experience. We're so happy to hear that Joe went the extra mile to ensure you had a positive car buying experience. He's certainly an all-star! Congratulations on your new vehicle, and thank you for choosing Joe Cecconi's Chrysler Complex.

5.0

Beyond expectations

I was looking for a used SUV. I found the perfect one at an excellent price. Gus helped me out so much. He got my used Compass looking brand new. He also instructed me about all my new bells and whistles. The switch over from my old car was made easy. Everyone I encountered there was super nice. I would highly recommend Gus Hammond and Joe Cecconi Dodge.

Dealer response

Hi Cathy, thank you for sharing your experience with our dealership. Congratulations on your Jeep Compass! We're so glad that Gus provided such an excellent car buying experience. Thank you for choosing Joe Cecconi's Chrysler Complex.

1.0

Disappointed

I contacted the dealership on Wednesday morning to arrange a test drive on a vehicle I found on their website. I got a response to my inquiry from a salesman that he'd get in touch with me. Here it is over 36 hours later, and I am still waiting. Needless to say, I won't be doing business with this dealership any time soon.

Dealer response

Hi LK, thank you for sharing this experience with our dealership, and we apologize that you did not receive a fast follow-up. Please know that is not typical of our dealership, and we would appreciate the opportunity to re-earn your business. Please let us know if there are any questions about a vehicle on our lot that we can answer.