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Grinwald Ford, Inc.

(683 reviews)
Visit Grinwald Ford, Inc.
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (920) 545-2115 (920) 545-2115
Used (920) 545-2118 (920) 545-2118
Service (920) 545-2119 (920) 545-2119

Reviews

(683 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grinwald Ford, Inc. from DealerRater.

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Fantastic Team - Honest People - Great Experience

I worked with Chad Wickert and John Foltz to purchase my Certified Pre-Owned Ford F150. I am a very thorough consumer and took a great deal of time to make a decision about my new vehicle purchase. Chad and John were patient throughout the process and helped provide me information needed to arrive at the decision I was comfortable and confident in. The Grinwald team seems to be very family oriented. I will absolutely be working with the Grinwald team for my future vehicle needs. This despite having several Ford dealerships located nearer to where I live. Big xxxxxxto Chad & John for helping me buy my first truck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business! Enjoy your new truck!!

No pressure

Great experience with both Chad and John. Super easy and no pressure atmosphere was a win for us! We traveled 1 hour to the dealership and they certainly didn’t let us down. Thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Glad we were able to help you with your new vehicle purchase! Thank You for your business!

First time purchasing a car

This was my first time purchasing a car and I was SOOO NERVOUS. I kept putting it off because I thought it was going to be such a stressful experience. Bill and John made me feel so comfortable because of their friendliness and their patience. My sister bought her truck here a couple years ago and worked with these gentleman as well and we both have nothing but great things to say. I would highly recommend this dealership; they genuinely care about your concerns, wants, and all-around experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad that we could make your car buying experience great! Thank You for your business!!

New Explorer

Chad was great in helping us choose our new vehicle. He listened to our concerns and immediately gave the various options we had to choose from. He did an excellent job of finding us the right vehicle and the best deal. Thanks again Chad. Also a big thanks to John Foltz in explaining options in financing the vehicle as well. He explained all the options very well and helped us get us a great loan percentage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Glad we were able to get you the vehicle you wanted! Thanks for the review!

Service and more

I brought my wife’s 2017 SHO for oil and filters. Talked with the service manger about tires for my Boss 302. With minutes I had various prices of different brands that were very comparable to online prices. We ordered a set and by the time I had a cup of coffee my oil change was finished. I’ll miss Grinwald Ford as we’re moving the end of August. Never a bad job on any of my cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Glad we were able to help you find the tires you wanted! Thanks for the review!

Exceptional Customer Experience

I have to say it is a delight to see such great customer service and top notch professionalism provided by both Bill Maron and John Foltz. It was a delightful experience and would highly recommend anyone to stop and visit with these folks. My wife and I are very pleased with our purchase and especially thanking Bill and John for making this purchase an exceptional customer experience for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are glad you had a good experience with us and greatly appreciate your positive review! Enjoy your new vehicle!

Wonderful experience !!

Everyone at the dealership was very friendly and helpful. I decided to buy local, my experience with Grinwald Ford was wonderful. Will enjoy driving my new Edge. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Glad to hear, thank you for your business!

Bill Maron

Very professional, no pressure, Bill is a great salesman, I am very happy with the vehicle he sold us and Grinwald Ford is a great asset in Watertown.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear you are happy with your new vehicle! Thank you for the review and for your business!!

Vehicle Purchase

I was able to trade in my 2001 Ford Ranger for a purchase on a 2015 Ford F150. My Ford F150 is in excellent condition and passed my inspection for driving on the Wisconsin roads. I am able to move the vehicle feeling safe. My new license plate registration and insurance put me on the right side of the DMV again. I was relieved to be approved for a loan. I have been enjoying some features: aluminum, V8, 6 speed .. etc. Towing, Hauling information. Top speed videos 105 mph. Appreciation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Glad we had a truck that fits your needs! Thank you for the review!

New Truck Purchase

My experience at Grinwald Ford was awesome! Chad was able to locate a truck on the ground to suit my needs and made the trade happen. The service crew was able to swap my custom bumper around. And John, the business manager, got all the financing paperwork taken care of. The guys were from the good ‘old boys club, where you work hard and play harder, and where honesty and a handshake goes a long way. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank You for the review! We appreciate the business and are glad that we were able to get you the truck that fits your needs!