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Grinwald Ford, Inc.

(680 reviews)
Visit Grinwald Ford, Inc.
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (920) 545-2115 (920) 545-2115
Used (920) 545-2118 (920) 545-2118
Service (920) 545-2119 (920) 545-2119

Reviews

(680 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grinwald Ford, Inc. from DealerRater.

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Efficient and Effective

I have purchased many cars in my life and I will say that this was the best experience I have ever had! I started communicating with John Munzel through the internet and our conversation carried into the dealership. John was different from other salespeople. He listened to what I wanted and gave me several options to purchase without pushing me into anything! He was thoughtful, friendly and very respectful of my wishes. Just very easy to deal and I felt I could 100% trust him. I also dealt with John Foltz, the business manager and John made the paperwork process about as efficient as you could make it. He texted me a few times to get some information and when I picked up my vehicle, the entire paperwork process was completed in about 20 minutes. Very satisfied with the entire process and thank you John and John for a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Nice dealership

Bill was a great sales person to work with. Very low pressure and knew all the details about the vehicle. John is finance was a pleasure to work as well. Trade in value wasn't the greatest but they had the vehicle I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I am so happy to hear you had a positive experience here at Grinwald Ford. Bill has been a wonderful addition to our team. Thanks for taking the time to leave us your feedback, we truly appreciated it. Enjoy your new truck!

was great ans honest

Everybody was helpful and friendly, have purchased vehicle from Grinwald's in the past and they have always made the process very comfortable , enjoy dealing with Chad.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us your feedback! I am happy to hear your experience here was a good one. Thank you for your repeat business and I hope you are enjoying the truck.

Very Satisfied !

When I first came in, I talked to one of the salesmen. He was very helpful in answering my questions. I asked to talk with Bill Maron, and as luck would have it, it was his day off. My husband and I called and made an appointment with Bill. He was friendly , professional, and helpful in helping us to pick the right car. The financing people were very kind in answering all of our questions. Every employee at Grinwald Ford treated us as though we were important and it was easy to see they aimed to please us. Bill Maron spent much time trying to come up with cars he knew we might like. We narrowed it down to two Edges. We have now had our new Edge for a week and we are learning more about it each day and really enjoy making this choice and working with Bill. Thank You Grinwald Ford for a very nice experience buying a new car .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback John and Claudia! We are so happy to hear your experience here was a positive one from beginning to end. Enjoy your Edge and Thank you for your business.

Great Experience

We just purchased our "new" used car from Bill Maron. He was so pleasant to work with. We felt ar home there and were treated very well. Right after we got the car home, there was a problem and Bill and John went out of their way to take care of it. Cannot recommend them highly enough. Thanks guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for noticing our commitment to customer service. We appreciated your positive feedback and hope you enjoy your vehicle for many miles to come!

Comfortable

We are very happy with our purchase from Grinwald. All of the employees we met were friendly and made us very comfortable with the purchase of our Focus. Thank you all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business Deb and Pete. Your feedback is appreciated. We hope you enjoy your beautiful Focus for many miles to come!

Dennis & Sharon

Whenever we visit Grinwald Ford for service or sales everyone has been courteous and friendly. I have recommended this dealership to others and will continue to do so. !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive feedback Sharon and Dennis. I can't tell you how much we appreciate you telling your friends and family about us ...that type of advertising is priceless! Enjoy your vehicle and thank you for your repeat business.

First time buying a NEW vehicle

We have been looking for a brand new vehicle and were told about Grinwald from family. They beat the other dealers price and they were so easy to work with. No pressure atmosphere and they truly want to help you get the best deal and coverage on your vehicle, we will definitely shop there again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your feedback is appreciated and thank you so much for your business. We are so glad we could make your car buying experience a great one!

Excellent Customer Service

Just purchased our second vehicle from Grinwald Ford. This one was a used vehicle for our daughter; her first car! Our experience at Grinwald has always been very pleasant. Bill listens to our needs and has always been easy to work with. John was also good to work with; very upbeat. The service we experienced will definitely make us a return customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear your experience here was a great one from beginning to end. Thank you for your repeat business and taking the time to leave your feedback.

Great Experience

Everyone was helpful, friendly, and courteous. Everyone went out of their way to make us feel welcome. I would recommend this dealership to others. Thanks for a easy car buying experience. A++++ to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback Robert! I am glad to hear you were happy with your entire experience here at Grinwald Ford. Thank you for your business!