Reviews
Great Experience...No high pressure ..Courteous Sales Staff
Drove into the lot and Bill Maron welcomed me. No pressure at all, just good old fashioned friendly service. I appreciated that. John Grinwald and John Folz both extended the courteous service Bill initiated. All in all a very positive experience....Steve Voss
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave a review Steve! We are glad to hear you felt comfortable here right from the beginning. That is a huge compliment. We hope you are loving your new vehicle so far and thank you for your business.
Pleasant Buying Experience
The salesman was very helpfully to my wife and me. He helped us to determine the vehicle we wanted and then found it for us. Upon delivery of our vehicle our salesman us a thorough explanation of its features.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the positive feedback Ted! We are always striving to make the car buying experience as easy as possible. Thank you for coming in to Grinwald Ford.
Always friendly and informative of any issues we need to do.
Always informed on the situation at hand.thanks.nothing more to say other than good service good place to shop dealt with grinwald Ford for many years.thanks thank you thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know how we are doing! We are glad to hear your service needs have been met by our wonderful staff here. Thanks for being a Grinwald Ford customer.
New car purchase
Chad was awesome. We ordered a new Explorer and he answered every question. Offered many options and came up with my perfect vehicle. Couldn't be happier. Love the canyon ridge color too!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! We are so happy to hear your experience here was a positive one. Your business is appreciated and Enjoy the vehicle.
Professional yet Personal
We have purchased two work vans from Grinwald Ford. Bill, our sales person, is easy to communicate with. The experience is professional yet personal. Great place with great people!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for letting us know how we are doing. It is easy to do our job when we have such wonderful people to deal with. We really appreciate your repeat business and we hope you continue to enjoy your Ford Vans for years to come.
F150 sale
I am very pleased with the service I received from Salesman Chad and the Finance guy John. Never once did I feel like they were trying to hide any costs or get me on the interest rate like most dealerships do. I told them what I want and they totally delivered. I will definitely be doing all of my car purchases from them. Thank you guys. I love my truck. Its a blessing to me and my family!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us positive feedback. We are so glad to hear your experience here was a great one. Your business is greatly appreciated !! Enjoy the Truck .
Explorer17
I started my search for a new vehicle a few months earlier at a different dealership, however decided to stick with a local business and was not disappointed. From the minute I walked in the door, Chad Wickert guided me through the process of leasing vs buying. He was very informative and had a great sense of humor. Any time I had questions he responded promptly. When I "sealed the deal" I left feeling like I found a lifetime dealership and salesman I will continue to work with! Plus,I am enjoying my new vehicle!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to leave us a review!! I am so glad you noticed what a great part of our team Chad is. Thank you for giving Grinwald Ford a chance with your business and we hope you enjoy the vehicle for years to come.
Do not get your vehicle serviced at Grinwald
Went in to get a recall done and headlight changed. The mechanic broke the wire harness and charged me for it. Also, the recall was not free. Charged for little things to put the car back together. Will not go there again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Pamela. So sorry to hear your service appointment did not go as expected. Unfortunately your headlight came in with issues beyond just needing to be changed and there is never a charge on a factory recall. If you would like to give us a call we would be more than happy to go through your bill with you 920-261-1800. Thanks!
Great Service Dept.
I can always depend on quick and reliable, and honest service from Grinwald Ford. They have always taken care to make sure what ever issue I had with a vehicle, was correctly taken care of. They staff is friendly and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for taking time to talk about your experience here at Grinwald Ford. We appreciate you noticing what a great team we have working for us in the service department. Thank you for being a customer of ours!
Best Experience Ever!
We had the best car buying experience ever! The no-pressure help from John was terrific. He was polite, personable and provided us with everything we needed to make our purchase. He made sure the entire process went smoothly. He even gave me flowers and my husband a hat 😀 Our Finance guy was great, too. He provided excellent customer service and explained everything clearly. We got a great vehicle at a good price with outstanding customer service. I know where we are going when we need our next vehicle. Laura A
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Laura!! I am so glad to hear your experience here was a great one from beginning to end. Your business is greatly appreciated and we hope you love your new vehicle.