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Grinwald Ford, Inc.

(680 reviews)
Visit Grinwald Ford, Inc.
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (920) 545-2115 (920) 545-2115
Used (920) 545-2118 (920) 545-2118
Service (920) 545-2119 (920) 545-2119

Reviews

(680 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grinwald Ford, Inc. from DealerRater.

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Wonderful experience

John Grinwald was a pleasure to work with, as he has been for the past 20+ years I have done business with him. I drive past any number of competitive dealerships on my drive to Watertown, but the drive has always been worth it. Chelsea Grinwald did a great job in arranging the financing of my auto, and was very professional and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your Feedback Bill! We realize the competition we have all around us so we really appreciate you coming to Grinwald Ford. I am glad to hear your experience here is always a positive one. Thanks again and enjoy your vehicle.

Bait & switch.

I was told there was a sale on tires in June and they would MEET OR BEAT ANY PRICE. I was told a written estimate by the competitor was required. They refused to beat or even meet the price.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your feedback is appreciated! Our low price tire guarantee is on the price of the tire only, unfortunately. I apologize for the confusion and we appreciate your business throughout the years.

Family

I purchase all my vehicles from Grinwald Ford they always have the best deal and you would not find a more honest group of people around. Dealing with John Grinwald and his daughter Chelsea gives you that feeling that you are family. They go above and beyond for the customer to make sure you are satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the feedback Todd! Dealing with great people like you and your family make our job easy and enjoyable. Your business here is greatly appreciated.

My car was seviced to specs in a flash.

My car needed wheel alignment due to hitting a speed bump too fast. The machine printouts showed me that an alignment was needed and that it was corrected properly. I am always confident that Grinwald service department will properly service my car correctly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Pleasant Experience, Great People

My wife and I drove 60 miles from our home to look at a new Ford Escape & Ford Edge, which we ended up purchasing. Grinwald had the best deals we found, and we couldn't have been happier with our purchases. The staff was very friendly and presented all options to us without any added pressure. I will make sure to reference Grinwald to any friends of ours who are looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome Sales Team

I just bought a 2012 f150 and first the truck is great. The sales guy Bill was awesome, there was no pressure at all to buy and answered all the questions I had. Overall, I will be back and my parents will be there as well soon to buy their next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

A refreshing and pleasant experience.

Purchased a new 2016 Ford Fusion Hybrid from Grinwald and the process could not have been more pleasant. They were eager to present every option at my disposal and never pressured me to do anything that wasn't in my best interests.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome Experience

Thank you Bill Maron, John Munzel and John Foltz for your helpfulness and expertise. You all were very helpful and patient with all the questions I had. Very, very happy with my decision. Thank you so much! She's a beauty!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Nice experience

I dealt with John M, and he was so easy to work with. He was very informative and helped me with any questions. I would recommend working with him. After agreeing on vehicle, they made the delivery available to my schedule, even offered after hours pick up. So Nice!! Thanks John M.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome experience

I would like to thank Bill Maron for making my wife and I feal very comfortable in our truck purchase .we were a little nervous and Bill let us take our time and did not pressure us with our decision. Thank-you for a awesome experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.