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Doug Justus Auto Center

(373 reviews)
Visit Doug Justus Auto Center
Sales hours: 10:00am to 7:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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Excellent buying experience!

What a great place to shop for a used car. I walked around the lot looking at different cars, sat in a couple opened all the doors the trunk or hatch and the hood. When I had a question and wanted to drive one of the cars I headed to the showroom .... before I got there Michael Kay met me outside. Get got the keys for the SUV that I was interested in and I took it for a drive. I liked it so we sat down to work out a deal ... it was effortless and pleasant. Sharon Holst (finance) was next and she was just a nice to talk to and professional as Michael. We purchased a nice SUV at a good price and left very pleased. We highly recommend the team at Doug Justice Auto!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fast and efficient

Was thrilled with the straight forward no bull dealing. Very quick and thorough. Very friendly and knowledgeable sales person. Would definitely come again. Best experience at a dealer ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fraudulent claim

Made an appointment to come see a car at DOUG JUSTUS. Since I live halfway across TN, I wanted to make sure my trip was not in vain. Low and behold, they had sold the car before my appointment time and no word to me to let me know that the trip was wasted, so I drove all that way for nothing. Do people a favor and try not to be the stereotypical sleazy car sales people. It’s fraudulent to offer reservations then not honor that system. If you don’t want to be perceived as crooked, don’t act shady in your dealings. I will make sure I tell everyone I know NOT to deal with DOUG JUSTUS AUTO!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Dishonest Practices

Made an appointment to come see a car at DOUG JUSTUS. Since I live halfway across TN, I wanted to make sure my trip was not in vain. Low and behold, they had sold the car before my appointment time and no word to me to let me know that the trip was wasted, so I drove all that way for nothing. Do people a favor and try not to be the stereotypical sleazy car sales people. It’s fraudulent to offer reservations then not honor that system. If you don’t want to be perceived as crooked, don’t act shady in your dealings. I will make sure I tell everyone I know NOT to deal with DOUG JUSTUS AUTO!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
3 people out of 3 found this review helpful. Did you?
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2nd car purchased here

We have found relative prices and Mr Hunter was an informational, helpful assistant, yet not pressured. He (they) wasn't there to pressure sell, but to assist. The vehicle was clean and fully operational in both purchases.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Reason for choosing this dealership

Going to Doug Justus Auto Center was a decision I made due to a very close friend who knows Mr Justus and I am definetly glad I did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Helping others

Great dealership that cares about their customers ,they don't hurry or push you on the decision process ,try to answer all questions and over options to the buyer , I was and still very pleased with my purchase , my deal and the salesman that waited on my wife and myself

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Purchase

Great customer service, very friendly, easy to deal with. Would use in future if looking for vehicle. Would like to recognize Nate for his customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience and excelient staff

Doug Justus Auto was very helpful from start to finish. I would highly recommend going to see Doug and his staff, they made the entire process easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Super smooth transaction

I had a great experience when I made my vehicle purchase this week. They were very accommodating and made it quick and painless. Great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.