Skip to main content

Doug Justus Auto Center

(373 reviews)
Visit Doug Justus Auto Center
Sales hours: 10:00am to 7:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

Want to share your experience with this dealership?

Write a review

Sold me a lemon

I have only owned this vehicle for two months and have only driven it for two weeks. The idle shakes the car in an terrifying manor and the electrical in the dash is broken or worse there is something significantly wrong with the mechanics of the car itself. If I could I would like to return this car for a different one. Also I believe there is a hole in the exhaust or intake manifold. If it didn't take so long to receive my title and actually be capable of driving my vehicle I would have known sooner and probably would have tried to do something about it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Great dealership

Very nice dealership. We where going down Alcoa hwy missed our turn we seen this dealership and decided to stop. They were first class. From the moment we stepped on the lot never pushed us let us do or thing. We were there past closing then changed our minds so we came back the next day. Treated us just as nice. Very good pricing all cars were right on. We Bought 2 cars from them for me and my wife. I would recommend this lot to anyone. Paul are sales man was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience A++++ service

NATE AND THE WHOLE CREW ARE AWESOME!!!! Will recommend this dealership to everyone Fast friendly service. Miss Sharon is best !!!very helpful in explaining all the options that were available to me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Repeat customer for a reason

This was my 3rd purchase from Doug Justus. My situation was a little unique and Mike Walls was the best. I took quite a few cars for test drives before finding the one I purchased. I was treated with patience and respect...and I love my new-to-me car! Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience

I have to say everybody over here is great. Mike helped me and he was amazing. Got me a nice 2014 Kia Optima that runs great. For getting my first vehicle through financing I’m so happy that I chose Doug Justuce.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

NEW used car lot experience

We have never bought from a used car lot before. We like to purchase cars new and from nationwide type lots. So this was a first and won't be our last. The folks here do NOT come out and bombard you when you start looking at cars. Someone will eventually come out and let you know that they are available inside when you need them. That's all. A very welcome surprise!!! We worked with Michael and he was outstanding. The car we purchased was at a great price and our daughter loves it. I would recommend buying from here to anyone. Even my parents. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Service!

This was by far the best car-experience! Mike Walls and Sharon as well as the rest of the staff were so friendly and welcoming. We will definitely be back to buy another car from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly and easy experience

I recently went into Doug Justus dealership and went to look at cars . I ended up finding and buying a vehicle during my visit . The experience was excellent . I didn’t feel overwhelmed and presssured and rushed like I usually do at other dealership . The dealer Paul was very kind and answered all my questions efficiently. I would recommend others to use them when looking to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The team

Working with Paul and Joe was a pleasure. These guys really went the extra mile and made my experience smooth and easy. Thanks and appreciate doing business with both of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Love my new car!

Doug Justus Auto Center, especially Michael Kay, made my car-buying experience easy, fast, and fun. Michael and the rest of the staff were wonderful to work with. Michael was professional, personable, and patient, answering all our questions and walking us through the process with ease. I got such a great car, that I won't have to use them for a while, but I would again, and I'd highly recommend them to any and everyone. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.