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Doug Justus Auto Center

(373 reviews)
Visit Doug Justus Auto Center
Sales hours: 10:00am to 7:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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Bought used Prius c

I have always paid cash for older cars, so this was my first experience financing... I worked with Nate and Paul and had a great, no-pressure experience. They were extremely helpful throughout my 3-day process of finding the right hybrid car. I certainly recommend them and appreciate their calm, professional vibes!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A Plus Experience

We came by on Memorial Day and drove three cars. Each time the contact person (Paul) was extremely accommodating and helpful We settled on a car but since our credit union was closed on Monday, we had to go back on Tuesday to finalize the deal. Paul could not have been more helpful. Easiest car-buying experience ever. Oh, we got a great car also!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Much better experience than I had feared

My son and I recently went to Doug Justus looking to replace my old Toyota which had been totaled. I didn't want to spend a lot of money on a new car but needed something reliable. Throughout the whole experience, I was impressed with the professional attitude and lack of sales pressure. Hunter did a good job of addressing one concern my mechanic had before I purchased the car. My husband and I used valet parking the other day at Ft. Sanders and the valet who took our car saw the Doug Justus sticker and said he bought a car from them 15 years ago that is still running. Good advertising!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Simple, no hassle process. Smooth transition.

Paul was not pushy at all. Very easy going. Helped pull up information that was valuable to the process. Very kind and understanding no hagling needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Our family has purchased 2 vehicle in 2 years!

We have purchased 2 cars within 2 years from Doug Justus Auto Center Inc. This is all credited to Hunter Hancock. He is a very nice salesman and is very polite! We never felt pressure to buy, nor did we experience any annoying sales tactics. We will return to see Hunter again, next time we need a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great expierence

We have brought several students to buy cars and have every time been well taken care of. Paul is a wonderful salesman and does not put pressure on you. We feel he is honest with us and we he treats us like a friend. When looking for a car for ourselves or a college student, we always check with Doug Justus first. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They fixed the carpet for us and were very helpful.

They were very helpful. And did what we asked them to do. Price was good and my daughter loves her first car. The car was in good condition for a fair price.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Unexpectedly awesome experience

Fair price for my trade in. Fair price on the car I purchased. Great customer service!! Overall great experience. I would definitely purchase there again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Mr. and Mrs. Ireland's car buying experience

As a senior adult, buying the car that could possibly be the last automotive investment you make is a little daunting. You want a vehicle the will be serviceable, economical to maintain, at a price that will not tax your budget. We had anticipated spending the better part of our evenings for several days visiting car lots. When we visited Doug Justus Automotive, we found a number of fine cars within our budget with all the amenities that we were looking for. After several minutes of perusing the inventory, we were approached by Hunter Hancock who showed us a number of other vehicles to consider and educated us as to the advantages of each. The buying experience was not rushed or pressured. We ended up with a beautiful car that we look forward to putting a lot of happy miles on. I would recommend this group to anyone looking for their first or last car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

Honest and upfront. They deal mostly in high mileage cars, and if they know of a specific issue with any car, they will tell you about it. I plan on buying the next one from here. Also my salesman was Mike Walls, he was great. Won't give 5 stars because the financing approval process takes a while, there again they were upfront that it would even though I have good credit. No haggle, no pressure. It's like a cheaper, higher mileage Carmax.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.