Napleton Northlake Kia

Ricardo gives great service very helpful and Huge deals and breaks down deal in very simple and easy to understand terms smooth transaction all through iut

I was explained about the work being performed on my 2019 Kia Niro, Cory at Napelton’s was wonderful!!!! I won’t go no where else!!! I will always go to Napelton’s!!! Trusted dealer ship

Well, It started with Cheryl VIP Manager, who took the time to listen and address my issues and concerns. She made the perfect connection with Jerry Vasquez who is an AMAZING HUMAN BEING. very human, caring and patient going above and beyond the call of duty. to him I'm sure it's just another day at work, but to me it meant a great deal. Buying a car for my autistic son was very important to me also being a single mother, you can only imagine. I will totally recommend your dealership to everyone even if they are not buying a car. LOL!! you never know right? Cheryl, Jerry, Mr. SILVERMAN, and the Finance Advisor. I can't THANK YOU GUYS ENOUGH. THANK YOU, THANK YOU, THANK YOU!!!!!

They will treat you real nice and accommodate you during the sales process. After you drive off the lot; FORGET about it! Bought a new 2023 sportage a month ago. Horrible communication with the sales lady and service dept. New car with a bad set of tires, they sell you on hopes and dreams of taking care of you and making it right. They do not answer or return calls or text messages in getting this resolved. Meanwhile this new car shakes so bad, nobody seems to care. They don't care about their customers safety or providing service -not to mention we have purchased 2 new kia's within the past 3 months here. You would think they would be grateful to their repeat customers. This place sucks!

Purchased a BMW from this dealership. After having it less than 48hrs, realized the car had misfires. The GM nor the sales manager could explain. Can we say “lemon vehicle.” Is this really what this dealership is about…selling lemon vehicles?

Buyer Beware- This dealership sells “lemon” cars. Save yourself time and money and take your business elsewhere.

Terrible they avoid us don’t answer the phone have you on hold for hours do not go there you will regret it. Our car is a 2016 Kia Sorenta. We are buying it from here but it broke down the motor blew up and it has been sitting up there at Kia dealership for 3 months and they haven’t even looked at it to diagnose it but they still want there car payment for the car so we have made all our payments on time still haven’t heard anything from anyone up there at Kia

Ricardo was great I had a great experience with him even though I didn’t buy from him

Ricardo Simpson at Napleton Kia is awesome! Thank you for everything.I will be recommending you y to o family and friends

Ricardo is amazing! He was so helpful to me and my family. Definitely recommend Ricardo for anyone who goes to this dealership