Napleton Northlake Kia

Wednesday Was Awesome He Is Very Paitiant Took His Time With Us Very Knowledgeable Salesman

Was able to get everything I needed and wanted Raheem with no trouble at all. That kid is phenomenal. If you ever want to buy a car go to him. 11/10

Have to keep it short and sweet but you need a car Wednesday is the guy.

Wednesday Was Great Helped Me Out On My New Car I Love My New Kia Seltos

Their finance department WILL NOT return any calls. I have called at least 30 times over the past month and no one will return a call. Worst service EVER!!!! Go somewhere else.

Angela is Service Advisor who redefines Customer Care at Napelton Kia. Every time I have my vehicle in for service she makes sure I am completely satisfied and everything was completed properly. Thank you!

I had a fantastic experience working with Ender during my recent purchase of a Kia Forte. He was knowledgeable, attentive, and genuinely interested in finding the right car for me. Ender went above and beyond to ensure a smooth and seamless process from start to finish. I highly recommend him to anyone in search of a trustworthy and efficient salesperson. Thank you, Ender, for your outstanding service!

When to the service department multiple times to get my AC fixed and after 7 different days with my car at the repair shop plus waiting almost 3 weeks for them to get their diagnostic equipment repaired, It has now been 10 weeks and I still dont have any air. Each time they want to charge me again for my warranty work and for diagnosis but they never fix the problem. Dont waste your time at this repair shop go somewhere else. Also be aware that they prey on the elderly here. They will try to charge you for services they didnt provide or for things you dont need.

Dickenson was a true gentleman he was kind courteous and respectful he listen my needs and made the extra effort to explain every little detail about the car I bought he even followed up a few weeks later to see if my wife like the car.

They refuse to take accountability for their xxxx poor service. Buying the car is usually fine because they’re making money, the Kia care package on the other hand is a total waste of money. The service center is the absolute worst. They took my car in for service routine oil change, never put the cap back on and my car dumped oil everywhere even on my way home, and they said nothing, weren’t even surprised by it and never topped off any other fluids either. I took it in for a recall in August, was told last month during this specific oil change above that the recall was never done and added it to the service that day, then they said they didn’t have time for it because a phone charger was in the way so it wasn’t done, then told me when I picked it up that the recall was done in August but never marked off. I still have zero clue if that recall was ever actually done with all the back and forth and clear lies. They call my phone and tell me one thing and when they missed something they just skipped it over and called my husband 2 minutes later that the car was ready for pickup, never intending to finish the work the vehicle was taken there for. Just nothing but lazy sloppy work, they lie to you about their inept abilities to do their jobs, and cover for each other when someone almost blows your engine on your brand new vehicle because they couldn’t complete a simple oil change. Also never rely on their shuttle service, it’s never available even if you schedule your appointment for it to be available to you, you’ll just spend $10-20 ubering home when they wait until you drop your car off for the day to let you know you have no other way home. And yes a simple oil change takes them from 8:00am to 4:00pm. I’d rather go to the take 5 down the road who has impeccable service than pay for this stupid Kia care package where literally there’s no one there who cares about your vehicle, your time, their jobs, or knowing how to even do their jobs. The service manager is incredibly rude, she will gaslight you and avoid any responsibility for her employees lack of knowledge or wrong doing, her attitude is beyond unprofessional. NEVER trust them with your vehicle maintenance at this location, you’ll be disappointed every single time. Garbage service, garbage service team. None of them know what they’re doing.