Reviews
GOOD SALESPERSON GARBAGE FINANCE
Great salesperson very nice and helpful. Garbage finance wise. warning if you look on the website the cars are listed at msrp and is not what you will be paying. For example the car i was looking at was 18,000 on the website and i ended up paying 24 after all the fees
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. We want to regain your trust and your business so please reach out to us at (561) 903-0407. We will work with you to resolve this matter to your satisfaction. Take care!
Great salesperson.
Great salesperson. Not so great website/financing website lists cars as msrp but you wont be paying that low.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Catalina Arevalo was the best she help me with everything
Catalina Arevalo was the best she help me with everything and try everything to help me to get the car I want
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing experience and amazing sales staff
Had a great experience at The dealership and my salesman Jacob Tandy was more than helpful and went above and beyond for me and my mom.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kimberly, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I love this dealership.
I love this dealership. I bought my 8th car from them last Monday. They are professionals 100%. I will recommend them to my friends and family all the way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Marhamad, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!
Jerry Vazquez was a great sales associate!
Jerry Vazquez was a great sales associate! Very Helpful and knowledgeable about all the features in my new Sportage! Great employees at Napleton Northlake Kia
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Malibu, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
Excelente servicio
The experience in this place was really nice, everything very clean and tidy the seller who attended me, Alejandro actually made sure that everything he was looking for was in a single car, I recommend this place
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jonny, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service Department is horrible
The service department at this dealership is a complete nightmare. No one answers the phone when you call. Updates are not given on the status of the work being done. They have had my car for 23 days now and it’s still not repaired.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We had a great experience with Napleton Kia, the
We had a great experience with Napleton Kia, the salesperson Yesim was fabulous and then followed up with Simeon in the Finance department who found us savings we did not expect. His thorough approach got us a special interest rate designated for teachers and heros which my wife is. Thank you to Napleton Northlake KIA and their amazing team for getting my wife into her dream car. I can't wait till I'm ready for a new Kia so I can go there again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Great purchase
we are very satisfied with the purchase of a kia soul thanks to the exemplary work of Mr. Yefim Koza. He was a great help in choosing a car, describing its features and finally financing. I am a grateful customer. Arpad Molnar
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Arpad, thank you so much for sharing your recent experience with us, Arpad Molnar! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!