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Bocker Auto Group

(733 reviews)
Visit Bocker Auto Group
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(733 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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Bocker Service Department Gets The Job Done!

It was time to have the oil changed even tho I could have gone further but the tires needed rotated and I wanted the all point check up done. Lube Center was very busy so I dropped off my car for the tire rotation first. After it was done and Lube Center was reallybacked up, the service department did everything preventing me from waiting an unusual amount of time. That is customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New car purchase

We just purchased a new Chevy equinox from Bockers. The staff is extremely friendly, helpful and not pushy. All our questions were answered in a timely matter. We would highly recommend Bockers to any family & friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Volvo S60 - I really love this car!

My husband and I were only looking at first, not quite ready to buy. Then, we went to multiple dealerships and test drove quite a few different cars. We came back to Bocker and made our purchase for two reasons: Chase and Gary. Both of them were super friendly, informative, accommodating and definitely not pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Oil change time

By far one of the best places in town to get an oil change staff extremely friendly and they treat your car as if it was your own

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

2019 Equinox Premier Diesel

Bicker found the exact vehicle I was looking for. The deal went smoothly and quickly. I got a great deal on my trade. I only buy GM products from Bocker.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New car purchase

Great car buying experience. Brandon, Chuck, Danny and Delbert were fantastic.Brandon was very prompt, courteous and knowledgeable. I would highly recommend The Bocker Auto Group for sales and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service department

Came in for an oil change and the service department got me in and out quickly. Was very pleased with the service that I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great experience

John’s thoroughness in creating customer satisfaction is unmatched. He has such a positive personality and takes the time to make sure you understand all the features and operations of your new vehicle. It’s easy to build a relationship with John and Chuck which makes new car buying so much better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This time was a quick service.

Just needed the oil changed. Used the Quick lube service. It was just that quick and friendly service. The waiting area was great, though the time was very short.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving quick and friendly customer service and a comfortable place for all our guests during their visit at our dealership. Best regards, -Bocker Chevrolet Buick GMC Team

Great guest services

People have a tendency to avoid dealerships because the cost is usually a little high than other small shops and quick lubes. The phrase " you get what you pay for " was coined for a reason. More money yes its worth the cost when the service is better. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! We will share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Best regards, -Bocker Chevrolet Buick GMC Team