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Bocker Auto Group

(733 reviews)
Visit Bocker Auto Group
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(733 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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Friendly staff

Great employees. Austin Bowser was very helpful on the vehicles we were interested in. Austin helped set the vehicle up with onstar and phone. We are very happy to have a great dealership in the area that treats their customers well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Austin and our team were friendly and helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Best regards, -Bocker Chevrolet Buick GMC Team

Buying a car from Bocker

My experience buying a car from Bocker and dealing with Brandon and Mike was phenomenal. I couldn't have asked for better help and they helped me find a car I love!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this 5-star review. We strive to provide exceptional service to all our guests and are glad to hear that Brandon and Mike helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Best regards, -Bocker Chevrolet Buick GMC Team

Excellence in Service!!!!!

My experience with Brandon Busker and the way he takes care of us and our Buick Enclave is the best!!!! We are impressed with the quality and service we receive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're excited to hear that Brandon took care of you and that everything went very smoothly. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new Buick Enclave for a long time to come. It was truly a pleasure working with you. Best regards, -Bocker Chevrolet Buick GMC Team

Good customer service.

They were helpful with finding a car that was perfect for me and made sure i stayed within my budget. I found them easy to work with and they did everything they could for me as a customer. I would recommend them for anyone else looking for a new or used vehicle. They are quality vehicles and affordable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best regards, -Bocker Chevrolet Buick GMC Team

Oil change

I need a oil change took them 30 minutes they were very friendly too. And I got there 30 minutes before closing and they didn't mind at all🙂

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this glowing review of our service center. We know how valuable your time is and we aim to provide fast, friendly, and efficient service to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best regards, -Bocker Chevrolet Buick GMC Team

Repair headlight

Headlight replaced and works excellent. I was told that it is difficult to replace on own. The actual service was 30 to 60 minutes. Cost was expensive for replacing a light bulb. With most of the cost being labor costs. Overall very pleased with the work done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this great feedback with us. We feel our service department is what makes Bocker Chevrolet Buick GMC special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best regards, -Bocker Chevrolet Buick GMC Team

They are super!

As always the guys in the service area were great! Plus they get the work done in a timely manner. Wouldn’t go any where else

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best regards, -Bocker Chevrolet Buick GMC Team

Great dealership

Bocker Auto Group not only has amazing cars to choose from but an amazing staff! They care in all aspects of what you are looking for in a vehicle. Highly recommend!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, -Bocker Chevrolet Buick GMC Team

Quick, Friendly and Efficient Service

My title says it all! The people are friendly, the service was excellent and it didn't take all day to get it done. Everyone made it a great experience for me since I shopped for my new car last August.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your outstanding review! We're glad to hear that our team was quick, friendly, and efficient! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, -Bocker Chevrolet Buick GMC Team

Most enjoyable car buying experience to date!

Brandon was great.Very knowledgeable about the truck we bought and not the least bit pushy! Very enjoyable to deal with. We'd highly recommend your dealership to our friends and family! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write about your experience. It's great to know Brandon was able to provide you with a pressure-free and knowledgeable car buying experience. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, -Bocker Chevrolet Buick GMC Team