Reviews
We DID IT!!!! We leased the Terrain!!!!
It was awesome from start to finish. Even though the 2019 Terrain was a loaner, that I was initially terrified to drive, it became like a member of the family. I told them they were going to have to pry it from my cold dead hands, so...Brandon made it happen. On Halloween, we leased the car. We have never leased a car before. Brandon made it painless. Everyone was brilliant, from Brandon to Financial manager, to the Service Department. Would recommend them, BIGTIME!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new 2019 Terrain! We appreciate the feedback and are pleased that your experience with Brandon was so positive. It is imperative to us that we make every customer experience painless and efficient from the initial negotiations to the final paperwork. Please let us know if there is anything else about your leased that you'd like to discuss. Best, -Bocker Chevrolet Buick GMC Team
Congratulations on your new 2019 Terrain! We appreciate the feedback and are pleased that your experience with Brandon was so positive. It is imperative to us that we make every customer experience painless and efficient from the initial negotiations to the final paperwork. Please let us know if there is anything else about your leased that you'd like to discuss. Best, -Bocker Chevrolet Buick GMC Team
Getting it Done
The staff at Bocker are professional and personable. My first contact was with Marvin, which is the reason I went back for a second visit. The sales representative, Brandon, and I made contact through an internet inquiry about a vehicle For which I had interest. He actually called me as I was on my way to their dealer’s lot! That was funny! Brandon listened, was patient, and closed a great deal for me! I am truly greatful. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for providing us with feedback regarding your recent visit! Marvin and Brandon are devoted to the success of our guests’ experiences and we are both lucky and proud to have them on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you and hope that you enjoy your new car! Best, -Bocker Chevrolet Buick GMC Team
Purchased a Denali
I have purchased multiple cars from Bocker and have always had a great experience. Delbert and Brandon are very accommodating. Would definitely recommend this dealership to family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to submit this amazing feedback. We are very appreciative of your loyalty and recommendation. It's fantastic that we have earned your trust and repeat business. We will share your compliments with Delbert and Brandon and we look forward to seeing you again in the future! Best, -Bocker Chevrolet Buick GMC Team
Outstanding performance
My experience was fantastic. Found the vehicle I wanted and made the process fantastic experience. I would recommend this dealership to anyone that wants to buy a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback regarding your experience at Bocker Chevrolet Buick GMC and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Best, -Bocker Chevrolet Buick GMC Team
No service or estimate
I made an appointment 1 week earlier for my 2011 Buick and dropped off my vehicle, came back to pick up my vehicle and the service dept. did not look at it. My wife needed her car
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Here at Bocker Auto Group, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (815) 235-2121 to discuss ways we can better serve you in the future.
Great experience buying a new truck
Returned a lease vehicle and got a good deal on a new GMC pick up and bought it. Sales people were great and financial people did a fast professional job.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to write this review. We are very happy to hear about your positive experience at Bocker Chevrolet Buick GMC. Congratulations on the new truck! If you have any further needs, do not hesitate to stop by for a visit. Best, -Bocker Chevrolet Buick GMC Team
Goosd people to deal with. They know their jobs.
I have delt with Bocker before and have always been very satisfied. They always have what I have been looking or they will find what I want.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your input, John. Glad to hear that you are consistently pleased and satisfied with the service we offer here at Bocker Chevrolet Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Best, -Bocker Chevrolet Buick GMC Team
Excellent Service and Sales!!!
They are an amazing group of people. I would recommend Bocker Auto to anyone in need of servicing a car, or purchasing a car. The loaner car was a dream! We found Everyone so kind and helpful, especially Wayne in the Service Center and Brandon in Sales. Straight to the point and no bull. Love it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are pleased to hear that you were satisfied with the loaner car we provided and the helpful service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, -Bocker Chevrolet Buick GMC Team
Professional, Fast.
Sales and service has always been everything I have needed. The dealership has been a great experience for me in the purchase and service of my now six year old vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your loyalty and this wonderful review! We believe in efficient and professional customer service and we are glad that our team has always made such a great impression on you. Best, -Bocker Chevrolet Buick GMC Team
Service
As always quick competent service. We use the Uber service offered by Bocker to transport us to home and back to the dealership and then drive our car home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, -Bocker Chevrolet Buick GMC Team