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Bocker Auto Group

(710 reviews)
Visit Bocker Auto Group
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(710 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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Service

They seem to know what they are doing as they fix my problem, someone ready to give me a ride to another destination and always bring my car right to me when problem fixed. They always know me when I walk in and that means a lot to me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jane, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. -Bocker Chevrolet Buick GMC Team

New customer experience.

Our overall customer experience with Bocker Auto Group was and remains “Excellent “ and we are happy to say we are “Very Satisfied” customers with all aspects of our new Corvette buying experience. This is our first purchase from this dealership and we definitely would purchase from Bocker again, without hesitation. To make things even better, our complete deal was carried out through e-mail, not one phone call was needed or placed. When we arrived at the dealership to see and pick up our new Corvette, meet the dealership personnel for literally the first time in person and close the deal out, everyone was friendly and everything was ready to go. And the car even looked better than what we had seen in the photos or we had imagined. Believe us, this was not our first vehicle buying experience, but it was by far our absolute best, and this experience continues after the sale. The Bocker Auto Group provides an excellent buying experience during and after the actual sale. In Summary they are genuinely friendly, very concerned about understanding our needs, wants, concerns and providing true satisfaction. This customer interest is clearly conveyed through their words and actions. Simply stated we felt “our business was and is important to them, and that is very important to us. Want to have a great buying experience, try Bocker Auto Group in Freeport IL, can’t imagine a better deal. Very Satisfied first time customers, John and Cindy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. -Bocker Chevrolet Buick GMC Team

Good Service

Always good service and a very professional staff at Bocker Auto Group. When I moved to FREEPORT six years ago I became a customer at Bocker’s I’ve never been disappointed in the service or sales staff. This is a well managed dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review, Kathy and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. -Bocker Chevrolet Buick GMC Team

satissfaction

i bought my chevy malibu from Bockers i have always been very satisfied with the work that has been done pm ,u car and the pwople that helped me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. -Bocker Chevrolet Buick GMC Team

Excellent Service Center

I took my car into Bocker Service Center to get look at and fixed. They were very easy to get my car scheduled. Service Center crew was really nice and super communicative with me on what needed to be fixed and how much it would cost me. They also reached out to me before even fixing anything which i really was thankful for that. I am very happy took my car to Bocker Auto Group. Big Thank You to the whole Bocker Auto Group employees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. -Bocker Chevrolet Buick GMC Team

Excellent sales people.

Everybody was eager to help with all of our questions. The sales force has great comeratery. Finance officer went above and beyond his duties for us. Was a pleasure doing business with all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review. I am pleased to hear that our team was able to provide an efficient and overall positive experience. -Bocker Chevrolet Buick GMC Team

Back for another Cadillac!

The group at Bocker are knowledgeable and courteous. This is my second purchase from them because of their excellent service and quality product. They took the time to listen and helped me find the car that was right for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! -Bocker Chevrolet Buick GMC Team

Great Experience

Brandon was so easy to work with. He made sure that what we were looking for in a vehicle was met both in style, size and price. We are very pleased with the service we received and will be going back the next time we need to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the kind words. We look forward to seeing you again in the future! -Bocker Chevrolet Buick GMC Team

Amazing experience!

We had such a good experience. We will definetly be back again. Ben Marten was very knowledgeable and walked us through all of the features and information for the vehicles we were interested in. Mike from financing was great as well. Thank you so much! We love our new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! -Bocker Chevrolet Buick GMC Team

repaint vehicle hood

The paint on the hood when vehicle was bought was not right. It was repainted. I need to take the vehicle back in 90 days to be checked

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle and we look forward to seeing you again in a few months to make sure all is well! Thank you again, -Bocker Chevrolet Buick GMC Team