Reviews
Annoyed
I took my Escalade in for an oil change and a couple warranty items. They called and said the speaker would be delivered the next day. Since I live an hour away I said to keep it. The speaker finally arrived 5 days later. I thought no worries, at least everything will be fixed. Less than 60 seconds from driving off the lot I was on the phone calling back because my speaker was still blown and my car was not aligned. The other problems I had were not fixed either. I?ve left 5 messages for the service advisor and have yet to receive a call back.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Per your recent conversation with our Service Lane Manager, Chris, we are looking forward to your visit on Tuesday. Please do not hesitate to reach out to us if you have any questions or concerns before your appointment. Have a great day!
Great customer service!
I was just looking around to get a feel of the current car market/see what is available, and John Bell was incredibly knowledgeable and easy to talk to. I appreciated his assistance.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day!
I had a Great experience with John Bell.
I had a Great experience with John Bell. He was very helpful and answered all my questioned.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Addy Gringras, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Maintenance
This maintenance was good. I was able to tell my experiences to obtain the necessary maintenance for my vehicle. My representative explained my concerns to me where I felt important. I will continue service there.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karen D Evans, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk
John Bell is searching for a particular vehicle for me.
John Bell is searching for a particular vehicle for me. He calls me weekly with an update on his search.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Cindy Turner, we really appreciate your feedback! We hope you have a great day!
Service Advisor
Thanks Rick Hendricks Cadillac Service team for being kind, courteous and respectful of my vehicle service needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Loretta, thank you so much for your positive comments about Rick Hendrick Cadillac Norfolk! If you have any further questions, please don't hesitate to reach out!
First Oil Change
Quick service. Joe visits the service dept. a great experience. Always treated with respect and he always remembers who you are. Proven quality mechanic work and customer service. 100% Satisfied. Forgot my washer fluid top off but that is okay.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dustin, thank you for taking the time to leave us this review. Your complete satisfaction is always important to us. Please give us a call or stop by any time, so we can take care of the washer fluid for you. Again, thank you for letting us know about your experience. Have a great day.
Bbirkhead
Took longer than I expected due to additional repairs required. Transportation to and from Hendrick was supplied to minimize my inconvenience. Worked out fine.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your recent visit details with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Service writer
Best Car buy experience. Best service. Chris and Ty are top notch ! Jessica and Justin are the best in the business in sales dept ! Thanks guys.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Joseph, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day!
Car is still not repaired
Was told that car was repaired and it wasn't. Rear camera has not worked at night since I purchased the vehicle 4 months ago.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dennis, thank you for taking the time to share your recent experience with us. Per your recent conversation with our Service Director, we look forward to getting this resolved for you as soon as possible. If you should need anything before your appointment, please do not hesitate to reach out to Michael Letkemann directly at 757-455-4465. Thank you for your time.