Reviews
I have never had a better experience getting a car.
I have never had a better experience getting a car. Justin McCormick wants to help you get a car hassle free. Awesome customer service and knowledgeable. I will recommend him 10 times over. Your experience will be worry free.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We do hope we can be of assistance in the future. Take care!
Service Department Repair
The service coordinator Chris was very helpful and professional, made sure my vehicle was repaired on time and in a professional manner !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Campion, Michael, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
My husband and I are very happy with the service we have
My husband and I are very happy with the service we have received from this dealership. Positive atmosphere!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Connie Martorell, we're glad to hear you enjoyed your visit! If you have any further questions, please don't hesitate to reach out!
Great Job!
Working with Jessica has been awesome! She's a great sales person who's attentive to your needs. She made the entire process easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
Mrs Glover
Rick Hendrick Cadillac always provides exceptional service. Joe Waller is amazing. He cares and always ensure my satisfaction. Chris is also excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Melissa Glover, we are so pleased you enjoyed your visit to Rick Hendrick Cadillac Norfolk! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Customer
Service Rep Joe was very resourceful and professional in helping me getting the work done on my vehicle. He was very responsive polite and enthusiastic about helping me. Kept me abreast about how everything was going and especially with the time it took to finish up on my vehicle. It was a great experience. Bravo Zulu Joe as we would say in the Navy for a job well done..!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Mackey Jr, Willie L, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Car service for a new tire
Thought that my tire could be fix but come to find out had to special order my tire and it took two days to get it and they replaced it. Glad that I brought the tire package on my new vehicle. Thanks for the good service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ryan, Willie Mae, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
This dealership has shown that they truly care about the
This dealership has shown that they truly care about the customer, the service is the best in hampton roads. The staff is great to work with, scheduling and your time is important to this team. From the advisor to the technician they care.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John Sides, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Poor Customer Service
I went to pick my truck up after paying almost a $1,000 for work, before I left home I was told my truck was ready and being washed, I arrived about 30 - 40 minutes later and was told by the Advisor my truck was being washed, I waited about an hour before I approached the Advisor again about my truck and he tried calling, no answer and than he walked to check on my truck, came back and stated my truck had been out front and just handed my keys, no apology or anything, than my tire light was on but I refused to go back in and wait
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
SherryWilsonHymons, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to address your concerns. Please reach out to our Service Director, Michael Letkemann directly at (757) 455-4465 when you have a chance. Thank you and we look forward to hearing from you.
Repairs
Joe did a great job for me, thank you so much. You were a great help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Betty Pope, thank you so much for the positive review! We can't wait to see you again, have a great day!