Reviews
Service for my 2019 XT4.
Very pleased with the service I received. Although the part took a while to come in(about 2 mos) but once received my car was worked on and completed soon after. I am thankful for the very pleasant personnel assigned to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Harris, Rosie J, we're glad to hear you enjoyed your visit. We do hope we can be of assistance in the future. Take care!
Great service
Joe Waller went over expectations and made sure that my EXT was throughly examined and fixed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Groover, John E, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk
Caddy
Great service! Call to make appointment. Got me the same day and out before closing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bren, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Great dealership….
Great dealership…..John Bell is very helpful and very knowledgeable! We will definitely be back!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can't wait to see you again, have a great day.
Truck
As always great customer service Mr. Joe Waller is a true professional. He's always looking out for the customer first. My truck was completed in the time promised. The repairs were identified and provided to me in a timely manner. Nothing but outstanding service from Hendrick each time I visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We can't wait to see you again, have a great day.
I have never had a better experience getting a car.
I have never had a better experience getting a car. Justin McCormick wants to help you get a car hassle free. Awesome customer service and knowledgeable. I will recommend him 10 times over. Your experience will be worry free.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We do hope we can be of assistance in the future. Take care!
Service Department Repair
The service coordinator Chris was very helpful and professional, made sure my vehicle was repaired on time and in a professional manner !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Campion, Michael, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
My husband and I are very happy with the service we have
My husband and I are very happy with the service we have received from this dealership. Positive atmosphere!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Connie Martorell, we're glad to hear you enjoyed your visit! If you have any further questions, please don't hesitate to reach out!
Great Job!
Working with Jessica has been awesome! She's a great sales person who's attentive to your needs. She made the entire process easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
Mrs Glover
Rick Hendrick Cadillac always provides exceptional service. Joe Waller is amazing. He cares and always ensure my satisfaction. Chris is also excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Melissa Glover, we are so pleased you enjoyed your visit to Rick Hendrick Cadillac Norfolk! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!