Reviews
Customer
Service Rep Joe was very resourceful and professional in helping me getting the work done on my vehicle. He was very responsive polite and enthusiastic about helping me. Kept me abreast about how everything was going and especially with the time it took to finish up on my vehicle. It was a great experience. Bravo Zulu Joe as we would say in the Navy for a job well done..!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Mackey Jr, Willie L, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Car service for a new tire
Thought that my tire could be fix but come to find out had to special order my tire and it took two days to get it and they replaced it. Glad that I brought the tire package on my new vehicle. Thanks for the good service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ryan, Willie Mae, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
This dealership has shown that they truly care about the
This dealership has shown that they truly care about the customer, the service is the best in hampton roads. The staff is great to work with, scheduling and your time is important to this team. From the advisor to the technician they care.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John Sides, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Poor Customer Service
I went to pick my truck up after paying almost a $1,000 for work, before I left home I was told my truck was ready and being washed, I arrived about 30 - 40 minutes later and was told by the Advisor my truck was being washed, I waited about an hour before I approached the Advisor again about my truck and he tried calling, no answer and than he walked to check on my truck, came back and stated my truck had been out front and just handed my keys, no apology or anything, than my tire light was on but I refused to go back in and wait
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
SherryWilsonHymons, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to address your concerns. Please reach out to our Service Director, Michael Letkemann directly at (757) 455-4465 when you have a chance. Thank you and we look forward to hearing from you.
Repairs
Joe did a great job for me, thank you so much. You were a great help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Betty Pope, thank you so much for the positive review! We can't wait to see you again, have a great day!
Oil change & inspection sticker
Was quick but good. The car wash was nice.they even changed the batteries on my key fob.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ronnie, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk
2020 XT6
problem was common thermostat being on back order. no availability at dealer, other dealers or within Cadillac inventory system. problem solved with help of dealer service team and service manager.thank them so much
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mel! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
I came in to this dealership in the worst condition
I came in to this dealership in the worst condition situation and Justin McCormack was so attentive. He was so communicative. He was there every step of the way even up to the point where I took the bus to get there. And he stayed in made sure that I was in a car before I left. That place was amazing and i'm going back for another car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nijahbeth, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Justin McCormick was an excellent salesman he was very
Justin McCormick was an excellent salesman he was very helpful on all the detailed questions we asked and was very easy to work with big shoutout to Justin McCormick !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Campbell, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Good experience and good people to work with
Hector was a great helping us to find the right vechile.Very professional and polite and knowledgeable of the vehicles and all of the options aviable
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are delighted to see this rating! Have a great day!