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Rick Hendrick Cadillac

(281 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(281 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Cadillac from DealerRater.

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Helpful and friendly

Jennifer was amazing, very through and made the process easy. All the staff was friendly and made me feel like my time was being valued

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Moira, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

Jennifer was great to work with!

Jennifer was great to work with! Very knowledgeable and helpful in answering all my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Riley, thank you for the high star rating! If you're ever in need of more help, please let us know!

Justin McCormick was very professional while we looked

Justin McCormick was very professional while we looked for a new car. He supported us every way possible, and the total experience was pleasant. We are looking forward to working with Justin again !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Please don't hesitate to reach out if there's anything additional we can do for you.

Met with CJ Hayes to look at a XT4.

Met with CJ Hayes to look at a XT4. Was very helpful when talking to him in regards to a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you, and have a fantastic day!

great cust service - need facility mgmt

Over all car maintenance smooth & professional. Need some sort of policy/posting for customers who are in the waiting area lounge to not play audio out loud on their cell phones in the lounge, very annoying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Brian Evans, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Reasonable people

I was on vacation and experienced issues with my truck. They fit me in on an emergency basis and although the problem couldn?t be found before i had to leave, they didn?t charge me for their time! Very friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Shane, we appreciate you taking the time to leave us this feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

John Bell was a great representing salesman the day I

John Bell was a great representing salesman the day I visited the store. He was very knowledgeable about the entire product line.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hello Cj.hayesc8, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!

Jen D was super knowledgeable and took care of us.

Jen D was super knowledgeable and took care of us. She actually listened to us and found the perfect car. I highly recommend her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.

Help with a new order?.

John Bell continues to keep me informed about 2024 ordering information. There?s a reason why I have had John help me in the car buying world since1994?..he?s top notch to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Randy Yokum, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!

The usual excellent experience.

The usual first class. Service writer Joe Waller goes a long way to contributing to the most favorable customer experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, and have a fantastic day!