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Lima Auto Mall

(3,038 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 3:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,038 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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We had the most amazing experience buying a car from Lima...

We had the most amazing experience buying a car from Lima Auto Mall! We found the car we wanted from them online, but was worried about finding time to go look at it because we live 3 hours away. We were so amazed when Sean said that he could bring the car to us! We would have to say that this was the easiest car buying experience we have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Never felt so comfortable buying a vehicle EVER !!!. The...

Never felt so comfortable buying a vehicle EVER !!!. The salesman Sean and the entire staff was fun and was a pleasure to be around. I will for sure take all of my service needs on my leased vehicle to Lima Auto Mall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I'm 75, and over the years I have bought many new and...

I'm 75, and over the years I have bought many new and used cars. My wife and I were very impressed with all of the Lima Auto mall people that we met, especially Eve Fay our sales representative. Eve spent a lot of time with us in demonstrating and teaching us about all of the unique features of our new Cadillac SRX, before and after the sale. Eve is the best car sale person that I have had the pleasure to deal with over the many decades of buying cars. We were never pressured to by the car at anytime. The number of vehicles in stock, at lima Auto Mall, was impressive considering todays economy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

I generally detest buying or leasing cars. Sean has been...

I generally detest buying or leasing cars. Sean has been the first car salesman that I have ever dealt with that made the process easy. We were in the market for a used low mileage Chevy Suburban. Sean was straightforward, provided all information requested, was exceptionally responsive, sold us the car we wanted and at a fair price with little negotiation hassle (we arrived at a mutually agreed deal quickly). He should be a model for how car sales are handled. We live in Sylvania, just outside of Toledo. I was a little nervous dealing with a dealership an hour and a half away from me, but Sean was so responsive via texts, phone calls and emails, providing all requested information and documentation that the distance became a non-issue. Sean delivered the car to my work, and took our old car as a partial trade in a process that lasted about 15 minutes. I had the opportunity to review the paperwork prior to the closing via email, all promises and representations were kept, and the process was exceptionally smooth. I would recommend Sean without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

TRUCK I BOUGHT

I was looking around for a truck for my family and I for when we get a boat so I decided to go to the car lots around the area. When I got to this one it was laid out very nice and the sales clerks didn't come running as soon as I was out of the car that was great. I walked up to Steve and asked about used trucks and he told me about the one I received. It took a couple days to get it but he was great with communication and fun to talk to when the paperwork was being done. The truck I received was at a great price and it was also the first one that was shown to me and I am pretty picky when I go to look at cars or trucks and I couldn't find anything on that truck that I could use as a negotiating tool. I was shocked and glad at the same time. The first time I saw the truck it was a fresh trade and hadn't been to the detailer yet and was a little dirty but looked good but when it came back from the detailer it looked like a brand new truck. Thanks for all your help Steve I am sure I will get many many miles out of this vehicle and if I am still in the area when we are ready for another vehicle you most defiantly will get our business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Low pressure, honest and fair negotiation

I generally detest buying or leasing cars. Sean has been the first car salesman that I have ever dealt with that made the process easy. We were in the market for a used low mileage Chevy Suburban. Sean Sanders was straightforward, provided all information requested, was exceptionally responsive, sold us the car we wanted and at a fair price with little negotiation hassle (we arrived at a mutually agreed deal quickly). He should be a model for how car sales are handled. We live in Sylvania, just outside of Toledo. I was a little nervous dealing with a dealership an hour and a half away from me, but Sean was so responsive via texts, phone calls and emails, providing all requested information and documentation that the distance became a non-issue. Sean delivered the car to my work, and took our old car as a partial trade in a process that lasted about 15 minutes. I had the opportunity to review the paperwork prior to the closing via email, all promises and representations were kept, and the process was exceptionally smooth. I would recommend Sean without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

I had seen this dealership advertised on TV. My wife and I stopped by late one evening and found a vehicle we liked. We came back the next morning and Marc met us on the lot. I described the vehicle. He went and got the keys and we took a test drive. When we returned he had my car appraised and we did the paperwork and purchased the car that morning. I found both Marc and Tod to be extremely knowledgeable in their respective fields. Everything was exactly as they said it would be. I left something in my old car when transferring to the new. When I called back, Marc quickly retrieved it and held it for me until I could pick it up. My experience was a great one in every respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had seen this dealership advertised on TV. My wife and...

I had seen this dealership advertised on TV. My wife and I stopped by late one evening and found a vehicle we liked. We came back the next morning and Marc met us on the lot. I described the vehicle. He went and got the keys and we took a test drive. When we returned he had my car appraised and we did the paperwork and purchased the car that morning. I found both Marc and Tod to be extremely knowledgeable in their respective fields. Everything was exactly as they said it would be. I left something in my old car when transferring to the new. When I called back, Marc quickly retrieved it and held it for me until I could pick it up. My experience was a great one in every respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very impressed. When I arrived the door was opened for me...

Very impressed. When I arrived the door was opened for me along with a freindly greating. I highly recommend sales representive Sean Sanders , he was very freindly, answered questions and was very knowedgable. I never felt pressured, or had to put up with sales pitches. I had found a used car on their web page and was very interested, so drove in to take a test drive.I wanted my questions answered straight forward and got it. My financial representitive Ryan Swaney, worked with me to accomidate my financial needs, the paper work was done quickly and explained thouroughly.Thank you all for a very satisfied purchasing experience of my 2011 Hyundai Elantra from Lima Auto Mall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

freindly staff

Very impressed. When I arrived the door was opened for me along with a freindly greating. I highly recommend sales representive Sean Sanders , he was very freindly, answered questions and was very knowledgeable. I never felt pressured, or had to put up with sales pitches. I had found a used car on their web page and was very interested, so drove in to take a test drive.I wanted my questions answered straight forward and got it. My financial representitive Ryan Swaney, worked with me to accommodate my financial needs, the paper work was done quickly and explained thouroughly.Thank you all for a very satisfied purchasing experience of my 2011 Hyundai Elantra from Lima Auto Mall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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