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Lima Auto Mall

(3,038 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 3:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,038 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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I would highly recommend salesman, Eric Olson at Lima...

I would highly recommend salesman, Eric Olson at Lima Auto Mall! I started my search on the Internet and he followed up with me - and quickly found the car I was looking for (Cadillac CTS). The entire process went smoothly. Eric was knowledgeable, friendly, and quick to reply to any questions. Upon delivery of our new Cadillac CTS the entire sales staff reached out to us to help us have a great experience. Mike Bales walked us through the financial paperwork and Rick Jones helped us with understanding the different accessories of our new vehicle. I would recommend Lima Auto Mall and ask for Eric Olson!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Rick Jones was wonderful to work with. He was...

Rick Jones was wonderful to work with. He was knowledgeable, helpful, and consultative without being a high pressure salesperson. He initially showed us a Cadillas SRX and explained all the features to us. We hadnt really considered that model and now that we bought one from Rick, we love it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Greg was awesome and knowledgable. Got my price within...

Greg was awesome and knowledgable. Got my price within the monthly range and he even filled the tank for us. Had the whole transaction done in a few hours. Go see greg at lima automall!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My wife and I haven't purchased a vehicle in over 10...

My wife and I haven't purchased a vehicle in over 10 years. I found a vehicle I was interested in at Lima Auto Mall via the internet. And being from Detroit area, it's quite a drive to Lima. But I was able to work with Eric over the phone and email to the point where I felt comfortable that making the trip to Lima would be worthwhile. The reason for the for the 4 out of 5 on the pricing was that we had a hard time coming to an agreement on my trade-in. But Eric and Ryan were able to put together multiple scenarios for me to make a diligent decision. I appreciated them taking the time to do that. All in all, you will find that Lima Auto Mall is very in tune to internet shoppers and competitive pricing of their vehicles. Couple that with Eric's guidance and you have a comfortable buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My husband and I just recently purchased a used car from...

My husband and I just recently purchased a used car from Lirma Auto Mall while on vacation. Purchasing the vehicle was as seamless as buying a car could be. What really impressed us was how accomodating each staff member was in taking care of a recall on my husband's 2007 trailblazer and letting us park his car at the dealership while we completed our vacation as we now had two cars to drive home. A big thanks to everyone who helped.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Lima Auto Mall

Ryan Swaney took my car into work on my service day and delivered it to my work when it was finished. I could not ask for any better service than that!:) I will and already have highly recommended Lima Auto Mall to several people. Eve was the salesperson who sold me my chevy cruze......great experience with her as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Eric helped me get into my first brand new car. I am...

Eric helped me get into my first brand new car. I am actually paying less then what I was for my old car. I love my new Cruze!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I purchased my new Cadillac ATS at Lima Auto Mall and I...

I purchased my new Cadillac ATS at Lima Auto Mall and I had the best experience. From the moment I walked in the door (which was opened for me) to the time I drove off, everyone was very friendly and professional. Being a female I am a little sceptical of any car dealership but I felt that they explained everything to me so that I felt comfortabe and at ease purchasing my car. I would recommend Lima Auto Mall to everyone looking to purchase a vehicle new or used. Thank you to Mike, Joe and Tod for a wonderful experience and a beautiful car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Better than the best.

My wife and I purchased a vehicle yesterday and let me tell you... Lima Auto Mall was fantastic. Certainly not your typical car dealership. Very informative, helpful, professional, not pushy at all and at the end of the day we felt great with the car we drove home in. Joe, the sales manager was great over the phone before we made the drive to look at the vehicle. Rick, the salesman we met out at the dealership was wonderful, ask for him you will not be disappointed (or have a headache as you likely would elsewhere). Tod, the finance manager was also first-class made everything easy to understand. Total package was better than the best, would recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My wife and I purchased a vehicle yesterday and let me...

My wife and I purchased a vehicle yesterday and let me tell you... Lima Auto Mall was fantastic. Certainly not your typical car dealership. Very informative, helpful, professional, not pushy at all and at the end of the day we felt great with the car we drove home in. Joe, the sales manager was great over the phone before we made the drive to look at the vehicle. Rick, the salesman we met out at the dealership was wonderful, ask for him you will not be disappointed (or have a headache as you likely would elsewhere). Tod, the finance manager was also first-class made everything easy to understand. Total package was better than the best, would recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.