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RBM of Alpharetta

(6,439 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 7:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 362-6858 (888) 362-6858
Used (888) 360-9747 (888) 360-9747
Service (877) 402-4876 (877) 402-4876

Reviews

(6,439 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of RBM of Alpharetta from DealerRater.

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We had a great experience at this Mercedes...

We had a great experience at this Mercedes dealership. Jeff Twiggs, our sales consultant , was extremely helpful and very patient! Jeff got us the exact car that we wanted! Thanks to Jeff, Diane, and management things went smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you bird_randi! We really appreciate the kind words, and thank you for your business. We're delighted to hear that Jeff and the rest of our team could provide you with a great buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Congratulations on your new car! RBM of Alpharetta

RBM of Alpharetta is the best dealership ever hands...

RBM of Alpharetta is the best dealership ever hands down. Sales Consultant David Wang Offered the best customer service I have ever experienced. He is not out to just make a sale or make a customer feel pressured to buy. He listens and finds the perfect car. He recently sold a GLA 250 to a friend of mine. She wanted a specific hard to find color and David found one in a different state and had it shipped in over a holiday weekend in record time. Needless to say, I was impressed with his extraordinary customer service and will look to RBM of Alpharetta and David Wang next time I am in the market to buy / lease a new or certified pre owned car.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

G. Kirkland, thank you so much for the kind words about RBM of Alpharetta. We are ecstatic to hear that David was able to provide you with the professional buying experience you deserve. Congratulations on your new car, and we hope to see you again in the future! Happy driving, RBM of Alpharetta

Professional and Friendly!

Everyone was friendly, helpful and professional. We were happy with the total buying experience and will recommend friends and relatives in the future. This was our first buying experience in several years and Andy, Tom and Elisabeth were extremely patient and kind to all of my family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much flashpayne! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that our team took excellent care of you during your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

John was a pleasure to work with from start to finish. He...

John was a pleasure to work with from start to finish. He was very patient and attentive while in the dealership and made the process very easy. He was very detailed in going over all features of my GLE so that I knew exactly what I was purchasing. I never felt pressured in my purchase or rushed in making a decision. Very pleasant day making my purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, allisonw! We are so glad to hear that John was able to provide you with a professional and efficient buying experience. If there is anything we can do with regards to your new GLE, please, let us know. We will be more than happy to resolve any concerns that you may have. Happy driving, RBM of Alpharetta

Jeff Twiggs of RBM of Alpharetta is a phenomenal,...

Jeff Twiggs of RBM of Alpharetta is a phenomenal, knowledgeable, courteous, honest, personable but professional sales agent! Call Jeff for your next car purchase! He will make it happen

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business Treasurer! We hope that Jeff and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

Vadim Russo was extremely helpful & professional. RBM...

Vadim Russo was extremely helpful & professional. RBM should be proud to have Vadim because he represent RBM very well. I will recommend Vadim to all my friend

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Mhadid! We are so happy to hear that Vadim was able to provide you with a professional buying experience. We hope that our dealership can continue to impress you in the future. Congratulations on your new car! Sincerely, RBM of Alpharetta

Keep Coming Back

My family has gone to RBM of Alpharetta for years and we are now on our third lease with them. Bill Favini and the rest of the staff are incredible and will honestly help you find the best deal. Bill won't let you make a bad deal - he told us to hold out on a lease when we wanted to get out early because it was better for US to wait. Romona Razavi was extremely kind and easy to work with - not pushy and very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much, mchughsydney97, for your wonderful words about our dealership! We are so glad to hear that Bill was able to provide you and your family with an excellent experience. Your satisfaction is our top priority, and we hope to see you again in the future! Happy driving, RBM of Alpharetta

Reza has been professional, informative, and courteous

Reza provided an excellent sales and buying experience. We would come to him and RBM again if we ever need another vehicle. A quality salesman at a quality dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you Joseph for the kind words about RBM of Alpharetta. We're delighted to hear that Reza took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new car, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

GLE43

It was a spur of the moment decision to get a new car for my wife & the store was about to close. Vadim Russu offered to wai & met us at the front door with the keys for a test drive. He was very informative & it was truly a no pressure or no hassle meeting. Came in the next day, signed the paperwork & was out the door. Everyone @ RBM-alpharetta was extremely polite, professional as you would expect. The gave me a good fair trade in for our old car & the manager came by to thank me for doing business. Thanks again...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, sprdave, for the wonderful review. We are pleased to hear that Vadim and the rest of our team took excellent care of you on your visit. Congratulations on your new car, and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

John Sauer fights for you......

John goes to bat to get the customer what he wants. A real pro. He tells you the way it is and not what you want to hear. He also does what he says. I couldn't be happier working with John. There were zero surprises in this transaction. Ramona handled the whole financing portion with complete professionalism and grace.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Happy Client, for your business! We hope that John and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experience with us! Sincerely, RBM of Alpharetta