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RBM of Alpharetta

(6,438 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 7:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 362-6858 (888) 362-6858
Used (888) 360-9747 (888) 360-9747
Service (877) 402-4876 (877) 402-4876

Reviews

(6,438 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of RBM of Alpharetta from DealerRater.

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I am one proud and satisfied customer. I travel in from...

I am one proud and satisfied customer. I travel in from Midtown Atlanta just to be taken care of by the BEST Service Advisor in the world, Kim Cates! As a single women going to get my car serviced, I used to have anxiety and fear about being taken advantage of because I’m a woman and know nothing about cars. Working with Kim for all of my cars service needs has been the greatest gift. Not only is she very knowledgeable, she’s trustworthy, honest, compassionate and caring. I just know that I am in good hands with her. I recommend that you go see Kim at RBM Alpharetta if you’re looking for someone that you can TRUST with your car. She’s simply amazing!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much for the kind words! We are so glad to hear that Kim could provide you with excellent service experiences. We hope that our dealership can continue to delight you and we look forward to seeing you again in the future. Your 100% satisfaction is our top priority. Happy driving, RBM of Alpharetta

Simply the best!

What began as a casual Internet inquiry ended up being the most pleasant and enjoyable car purchase transaction I have had in several decades! Kyle Edson and his co-workers at the beautiful RBM of Alpharetta made the experience a breeze and have earned my business for a lifetime. Kyle was probably the most responsive and accessible salesperson with whom I have ever dealt. I consistently received near immediate responses to any inquiry. I became so comfortable that I sent a binding deposit to hold the car for me to purchase it sight unseen! When I arrived to close the deal, RBM's Finance Department had all of the paperwork ready and the closing was a breeze. Kyle and his team were real professionals. I highly recommend seeking out RBM of Alpharetta and asking for Kyle when you are in the market for a new or used Mercedes-Benz.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you MB757Buyer! We really appreciate the kind words, and thank you for your business. We're delighted to hear that Kyle, Lisa and the rest of our team could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. We look forward to seeing you for service. Happy driving! Sincerely, RBM of Alpharetta

Me Sauer was just great to work with. Very easy to talk...

Me Sauer was just great to work with. Very easy to talk with and extremely knowledgeable. No pressure at all and we enjoyed buying a car from him. This was a high quality experience

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you, deedeesmith42161! We greatly appreciate the kind words, and thank you for your business. RBM of Alpharetta is delighted that John could provide you with an excellent and professional buying experience. Thanks for taking the time to share your thoughts with us. Happy driving, RBM of Alpharetta

Visiting RBM of Alpharetta was an absolutely easy car...

Visiting RBM of Alpharetta was an absolutely easy car buying experience. Jeff Twiggs was great! There were no hassles or gimmacks just purchasing a car which made the experience pleasant.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Thank you Donald R. for the wonderful review! We are pleased to hear that Jeff took excellent care of you on your visit. Congratulations on your new car, and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

I purchased a used car that was in pristine condition...

I purchased a used car that was in pristine condition (looking around they all Where) from Bill Favini of RBM of Alpharetta yesterday. The whole experience was 5 star from the moment I walked in to the call the next day to make sure I was still Happy with my purchase. Thank you for my dream car and I would highly recommend stopping by for your car too.

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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Thank you BevC for the kind words about RBM of Alpharetta. We're delighted to hear that Bill took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new car, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

Five star experience

Thank you Bill Favini for helping me with the purchase of my dream car. You where knowledge, patient with all my questions, and a pleasure to work with. I could not be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My experience at RBM of Alpharetta was wonderful. My...

My experience at RBM of Alpharetta was wonderful. My sales consultant, Gwen Moss, was a true delight to work with. She was professional, extremely knowledgeable and super nice. She was efficient and made the process a breeze to get through. i will absolutely recommend her.

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  • Overall experience 5.0
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Dealer response

Thank you very much Nikki. We are grateful for the kind words, and we thank you for your business. We are so glad to hear that Gwen provided you with a delightful buying experience. Happy driving! Sincerely, RBM of Alpharetta

RBM of Alpharetta is always the place I take my Mercedes...

RBM of Alpharetta is always the place I take my Mercedes to have service done. I am always pleased with their work. Steve Byrd was very helpful and took care of getting me in and out quickly. Very pleased! I didn’t even buy my car from them!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Hello Krista! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Steve took excellent care of you during your visit! Thanks for taking the time to share your experience with us. Sincerely, RBM of Alpharetta

Professional! No gimmicks.

Quality vehicles and market competitive pricing. No gimmicks, no clowns, no bell ringing. I worked with John Sauer and was enjoyed his matter-of-fact demeanor. No pressure, calm, professional in all ways. I went in on the last day of the month and expected the typical shark feeding frenzy of sales reps scrambling to sell a car. I was pleasantly surprised to find a upscale, friendly, relaxing environment with folks doing their job well and competently without gimmicks or theatrics. Lisa was great to work with in the finance department and really knows her stuff. The paperwork aspect was simple, fast, and easy. And all the paperwork was given on a thumb drive to take home instead of carrying a ream of paper home to fill the file cabinet. This is a great place to buy a car and I will definitely recommend this dealership to my friends and colleagues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you garyu077. We really appreciate the kind words, and thank you for your business. We're delighted to hear that John and the rest of our team at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

Fantastic low-pressure experience with Rich Alder and RBM...

Fantastic low-pressure experience with Rich Alder and RBM of Alpharetta. I got a certified 2027 GLE350 4Matic with 30K miles for a great deal. Everyone that I dealt with was professional and treated me like a valued customer. I highly recommend buying your next MB from Rich and RBM of Alpharetta. Diane helped me to understand my car (even in the rain) and Tom Ahern was great in finance and helped me do the paperwork quickly even after hours.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Day HikingScotsman! RBM of Alpharetta greatly appreciates the wonderful review and we are glad that Rich provided you with a proffesional buying experience. If you have any concerns with your new GLE, please, let us know. Your satisfaction is our top priority. Happy driving, RBM of Alpharetta