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RBM of Alpharetta

(6,438 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 7:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 362-6858 (888) 362-6858
Used (888) 360-9747 (888) 360-9747
Service (877) 402-4876 (877) 402-4876

Reviews

(6,438 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of RBM of Alpharetta from DealerRater.

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Recent Puchase

I went to John and RBM North for our 2nd MB. The process was painless, and very efficient. I expressed to John my time constraints, and he was able to get me in & out in record time. Everything we discussed when it came time to execute the sale was as discussed, and I never felt uninformed or in the dark at any point. John went above and beyond to push the purchase through, was very helpful, and personally ensured my vehicle was checked and that it passed Q/A. It was one of the best experiences I've had and would highly recommend RBM North and John Sauer. Tx,J

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you jmason_ga for the wonderful review. We are pleased to hear John took excellent care of you on your visit. Congratulations on your new car! Sincerely, RBM of Alpharetta

Exceptional Customer Service

Kim Cates is the main reason I have driven Mercedes for years. She is the absolute best service advisor and always goes above and beyond my expectations. Not only is she an absolute delight to work but she and the staff at RBM of Alpharetta understand and exemplify excellent customer service. I HIGHLY recommend Kim Cates!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much mock71! We are grateful for the kind words, and we thank you for your business. RBM of Alpharetta is delighted to hear that Kim could provide you with a professional, and engaging service experience. Your complete satisfaction is our priority. Sincerely, RBM of Alpharetta

Amazing Service!!!!!

Had the BEST experience working with Kyle to help me purchase my first car. He was on top of everything throughout the whole process, and kept me in the loop the entire time. I would recommend everyone I know to work with Kyle if they're in the market for a new vehicle. Thanks so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello Olivia! Thank you for the kind words about RBM of Alpharetta! We are delighted to hear that Kyle took care of you and provided you with the best first car buying experience! Congrats on your new car and we look forward to seeing you for service. Happy driving! RBM of Alpharetta

Salesman of the Year!

Excellent experience thanks to Bill Favini, who took care of all the details in a very professional, knowledgeable and friendly manner. He listened to my request then went above and beyond my expectations to deliver the new 2020 E-350 Mercedes with my wish list of options. Highly recommend Bill Favini with RBM of Alpharetta.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you mock71. We really appreciate the kind words and thank you for your business. We're delighted to hear Bill Favini could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Sincerely, RBM of Alpharetta

Kyle was incredible! He made the transaction of our new...

Kyle was incredible! He made the transaction of our new car quick and easy. He even apologized for things he couldn’t control. Just Awesome!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you Syretta23! We strive to make your experience the best it can be and we are glad to hear that Kyle was able to provide you with the experience you deserve! Thank you, RBM of Alpharetta

Great knowledgeable salesman

Rich did a fantastic job. He really took his time to explain everything and answer all my questions. I would recommend him to everyone. The whole experience was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, Mattrossi, Thank you for taking the time to share your experience with us. We are happy to hear that Rich provided you with such a great experience! Happy driving, RBM of Alpharetta

Had another great experience with my sales and leasing...

Had another great experience with my sales and leasing consultant David Wang. This is my 4th Mercedes and I couldn’t be happier! I highly recommend RBM of Alpharetta and David Wang for anyone looking for a new or used Mercedes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much Jonmacfadden! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that David took excellent care of you during your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

Kim Cates at RBM Alpharetta is the best service advisor I...

Kim Cates at RBM Alpharetta is the best service advisor I have ever worked with. Over the years (more than 10 years) she had earned my complete trust. Kim along with her team has helped keep my vehicles in top running order. I trust her when she tells me that a service or part is needed. Thanks Kim.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you mccreec. We really appreciate the kind words, and thank you for your business. We're delighted to hear that Kim could provide you with a delightful service experience. Your 100% satisfaction is our priority, and we do what we can to make each experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

2020 GLE

Just purchased our fourth vehicle from David Wang at Mercedes in Alpharetta. As always, an excellent buying experience. Highly recommended in all capacities. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Kim Cates has been our service adviser for many years....

Kim Cates has been our service adviser for many years. She goes above and beyond each and every time. A joy to work with and the reason we cone to RBM.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Cpalmisano. We are thrilled to hear that Kim provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta