RBM of Alpharetta

I was very frustrated with my Benz E-350 vehicle and all the recent repairs. My issue today was replacement of the Auxiliary Battery. I was initially very unhappy at the cost for replacement. Next, the service advisor, Joseph Stieren alerted me that one right rear tire was very worn and would not last past another 1,000 miles. I just got new tires a year ago so this escalated my frustration. Well, Joe contacted the Benz dealership in Chattanooga where I bought the tires and found out that the new ones were placed on the front. He shared this with me and I immediately calmed down. Joe explained to me that I have approximately 1,000 miles remaining on the poor tire (uneven wear due to bad alignment), so I decided to get a replacement put on right away. I should mention the whole time Joe was very, very calm and professional. He is an impressive young man and I would be proud to have him working for me! He represented the dealership very well and turned my frustrations into a very satisfied customer.

Kudos to Kyle for making the experience enjoyable. The dealership had the car we wanted at the price we wanted. They gave us our asking price for our trade in. The back office process was smooth. All in all - very well done. Thanks

We used cod taco car/buying program for our preowned car purchase. Kyle and Ramona were very professional, friendly and knowledgeable. They made our decision process much easier.

We own a small business and travel for work. We were looking for a way to create a mobile office and enjoyed working with Sheaffer Cheek to determine which vehicle best met our needs. We are very excited to get our new Interstate Grand Tour out on the road! Thanks so much to Sheaffer and RBM for a great experience.

Vadim did a great job taking care of our needs. Very satisfied with our purchase and greatly appreciate him getting us in and out the door with exactly what we were looking for. Thank you!

I recently purchased a vehicle from your dealership. My experience from beginning to end was excellent. Everything was handled in a timely manner and I drove off a satisfied customer.

This service company provides the best service I have. They help me replace the battery. They provide a new and clean car for me to use when they fix my car. Thanks so much. I feel so satisfied.🤗

Neil Turry, Sales Manager, oversaw our leasing a 2017 C300. During the test drive the car smelled fine, however upon delivery, the car had a terrible, nauseating, interior smell. Mr. Turry went on and on about how the dealership went to a lot of effort and expense to try and rectify the smell, but the bottom line: they never got rid of the smell. It is still there a year and a half later. I fear it may even be a health hazard. The dealership would not exchange the car for a comparable one without it costing us an additional $10K. It is terrible driving this car. We should have known better than to trust Mr. Turry after he shared a story with us during the leasing process of how he recommended to someone to put a pineapple in the car they were trying to sell to cover up a fish smell. Mr. Turry - you did not do the right thing - then or this time.

Wonderful place to do business would highly recommend anyone interested in buying a new car to come here.and purchase the car of your dreams.

We worked with Kyle and he made the process a breeze and really listened to what we were looking for! I look forward to working with him for all of our future purchases! Lisa in finance was great at explaining everything and kept it as simple as possible for us!