Reviews
Pam Banda and RBM of ALPHARETTA
Pam Banda made my vehicle purchase easy and enjoyable. She was always available to discuss and and questions. In the future, I would contact Pam to purchase my next vehicle. My entire experience with RBM of Alpharetta was outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Juliet! We are thrilled to hear Pam provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta
Great Customer Service
Jeff did an outstanding job helping me to purchase an amazing automobile. It’s nice to know that some people still are willing to work hard for a sale.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for reiterating why we value Jeff so highly! Congratulations on your new vehicle, and Happy Driving! RBM of Alpharetta!
Excellent
I had great experience with RBM of Alpharetta. I was lucky to find Dan Berry,who was extremely helpful and very meticulous and proficient in his job.He helped me to find the right vehicle. I am impressed by both Dan Berry and finance manager Tom.They answered all my questions and are very thorough and knowledgeable. Technical specialist Elisabeth is also very talented and knows her job well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you rits. We really appreciate the kind words and thank you for your business. We're delighted to hear the whole team at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta
Air bags and A service
Steve Byrd with RBM was my service advisor and did an excellent job keeping me informed. He also did a great job explains what was going on and he explained the services and cost for each one. I initially purchased my car from RBM they have been excellent to work with and I do not hesitate to call when I have any questions or need anything regarding my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mjtbrooks, thank you for reiterating why we value Steve Byrd so highly! Thank you for your kind comments. Happy Driving! RBM of Alpharetta
Had a wonderful experience at RBM motors thanks to Ramona.
Everyone I worked with at RBM was very attentive and professional. I completely enjoyed my experience purchasing a new Mercedes.....so much so that I bought two! Donnie Moore turned my wife over to Ramona Razavi and she did a great job in showing her the different models that she was interested iin purchasing. I would recommend RBM to all of my friends and associates.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wilpak, we are glad to hear of Donnie Moore, Ramona Razavi, and Reza Azizi helping you so thoroughly! Congratulations on both of your cars, and Happy Driving! RBM of Alpharetta
Excellent purchase experience
Kagan is thorough, candid and responsive. He was a pleasure to work with and very respectful of my time. I would definitely purchase from him again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
LCFan, thank you for reiterating why we value Kagan so highly! Thank you for the excellent review, and congratulations on your new vehicle! Happy Driving! RBM of Alpharetta
Great Experience
This is our second time purchasing / leasing at RBM of Alpharetta and both the times we worked with Ramona. In both instances we had a trade-in and Ramona made the process really easy. She is extremely patient and worked with us as there are so many options and price is always a criteria. She ensured we got a great price for our trade in and also made sure we got the car we wanted. There was never any pressure of buying I recommend this dealership and Ramona. We will go back to he for our next purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Customer Service
It was such a pleasure working with Terri Reese. She was very prompt in getting back to me on a pre-owned car that I was interested in that RBM had listed for sale. I was able to test drive and purchase the same day. I received her undivided attention while I was there and she went above and beyond in taking care of my needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
JeanieD06, congratulations on your new car! And we are glad to hear Terri Reese was able to provide such excellent service! Happy Driving! RBM of Alpharetta
From under my nose
I came into the dealership and test drove a 2010 Lexus RX 350. I had been looking at a ML350 Blutec from another dealer. I decided to go with the Lexus and told the sales rep I had to go get my car that I was trading so they could structure the deal. When I returned 1 1/2 hours later they informed me they sold the car to the next person that walked in to see it. I have never heard of anything like this happening before. I guess first come fist serve does not apply at this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dheis - We do our best to advise our customers when a vehicle is receiving a lot of interest, which is why your sales consultant (Michael) pointed out that the 2010 Lexus had eight other customers looking at it. Had you initially arrived with your trade-in with the intent to buy, we could have written up the deal and taken a cash down payment. That is the only way a vehicle can be put in 'hold' status. Unfortunately, once you left the dealership to get your trade-in (for a period of 3 hours) the vehicle was purchased by another customer. As you pointed out in your review, a vehicle is sold on a first come first serve basis, so the first customer who signs a sales agreement and is approved for financing is eligible to put down a deposit to 'hold' a vehicle. Our Sales Manager did everything he could to find a similar vehicle at several dealerships in the area upon your return, but nothing suited you. However, if you're still in the market, we are here to assist you with finding the car of your dreams, and with your help, will do whatever we can to make it happen.
So since I was the first to look at it and physically test drive it, I should be punished for having to go get my trade. Regardless of how long I was gone, the car should have been held for me. The sales consultant never called me because he did not have my number. Just the mere fact that he did not have a number would indicate that he should have waited for me to return. He was very aware of my intentions.. I have spoken to many dealers and bought 3 cars in the last year. I have never had anyone not give a person first right of refusal.
Great Experience
You usually don't think of a car buying experience as great, but for what it is, mine really was. I walked away with a car that I love at a price I was comfortable with and never felt like I was being taken advantage of. Everyone I dealt with was very nice and helpful and seemed to have my interests first. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow! Thank you for your sweet testimony, Danadla! Congratulations on your new vehicle, and we wish you Happy Driving! RBM of Alpharetta