Reviews
RMB Fantastic Experience!!
The dealership is beautiful and exceptionally run. Our salesperson Michael was spectacular. Sharon in finance was awesome. We love our new car! I highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Deb for the kind words about RBM of Alpharetta. We're delighted to hear that Michael took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new car, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta
Amazing experience
This dealership is amazing and exceptionally run. I would like to personally thank Ms. Pamela Banda for her warm welcome and all the help to choose our car. I would love to recommend this dealership to everyone and specially Pam. It was a great experience to work with her. Her customer service capability is just amazing. Very soon after our first meeting she was able to find a perfect car for us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much, anekmukherjee! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Pamela took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta
Finance - Poor license plate instructions
Finance team does a very good job of cross selling products and warranties but a poor job at communicating the license plate transfer process. As a result of the inaccurate instructions I received, I needed to request a new plate at the DMV which was a lengthy process. This took hours of my time and out of pocket money.
- Customer service 4.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a new car
CMR - We value our customers time too much to miscommunicate the transfer process. In fact, our finance department (Lisa included) consistently shares the same information with ALL customers at the time of delivery, which is "Once your county has transferred your tag, you will received a new registration receipt. When you receive the receipt, you may then place your existing tag on your new vehicle." We apologize for the misunderstanding and encourage you to contact us if you have any questions. Congratulations on your purchase and enjoy your new ride!
Thank you for your response. In my situation however, I hand wrote the instructions from Lisa exactly as she said them to ensure I had them accurate. I still have my notes. Unfortunately, in my case they were not presented accurately. I have since had to open a police report to prove my plate was lost before I can request a new plate. This all needs to be completed in the next 3 business days. It is and was a real bad service experience.
New GLC 300 4MATIC
Terri was able to make our car buying experience great. Very informative and easy to work with. I would definitely recommend her to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Markross007! We are thrilled to hear that Terri provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta
Great sales experience
Alan is a consummate professional. He handled the sale of the 550sl with knowledge and a caring feel for our needs . I strongly recommend your working with him for your Mercedes needs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, RobZ. We really appreciate the kind words and thank you for your business. We're delighted to hear that Allan could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta
Jeep Purchase
I had been searching several different on-line search sites for a 2010 Jeep Wrangler. I contacted RBM, and Ramona was most helpful. They held the vehicle a couple of days so I could make the trip from Augusta to Alpharetta. Ramona was most helpful and professional, as was the business department. I would highly recommend RBM and Ramona.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, CR4. We really appreciate the kind words and thank you for your business. We're delighted to hear that Ramona could provide you with a delightful buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta
Top notch team at RBM Alpharetta
Just received our 2019 GLC 350e hybrid from Bill Favini which was ordered late summer to our specs. Bill made the process easy and seamless. Kept us informed through the process of production, shipping and arrival. This is my 3rd car from RBM and will definitely return looking for Bill in the future Thanks you Bill and staff for making our purchase a joy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty and business! We hope that Bill and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta
Outstanding experience with Allan Wilson!
Was greeted and treated with the utmost courtesy, respect and knowledge by Allan. His follow-up was timely and made my decision easy and without regret. Better than I ever expected --thank you Allan!
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, cargirl for the wonderful review. We are pleased to hear that Allan took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta
Excellent service, ethical dealership putting the customer f
The quality of service and attention to detail was top notch. They made sure to address all my questions. After I purchased my CPO GLE they have been in touch with me regularly to see if I needed anything and was happy with my purchase. Randy Canada helped me through out the buying process and was not afraid to ask his manager for my request. He negotiated for me on my behalf. At the end I walked away pleased and we came up with an amicable negotiation that was fair to both me and the dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much, L'Desha! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Randy took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta
Mercedes E400
Saw thew car online on RBM's website. Left information to be contacted. David Wang contacted me and exceeded my expectations. Everything was done correctly and quickly. Drove 3 hours to this dealership and would definitely do it again to deal with David.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase