Reviews
Excellent Care, Knowledge and Customer Service
George was a pleasure to work with and a true gentleman with a strong customer satisfaction first collaborative approach. I would highly recommend working with him!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing Customer Service
We were very pleased with the dealership & exceptionally pleased with Mr. Bill when recently buying a new car. He was very knowledgable, informative & accommodating as he helped me find the right car for me. Diane & Lisa were very helpful as well. I would highly recommend Bill to anyone shopping for a new Mercedes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellence!
George was attentive to our needs. He listened and followed up to the letter. The facility is second to none, and all with whom we dealt were knowledgable and courteous. Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Such a Great Experience, We bough two Cars!
Great experience working with Ron! We made several long visits to the dealership as we evaluated two certified pre-owned cars. Ron worked with us the whole process to get the cars we wanted at a good price and took care of everything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Purchase of 2017 GLC300
Kyle Edison was great. He was very knowlegable about our GLC 300. Sherrie and I appreciate his calls after the sale. We give him our highest praise. We will return for a new car when our lease is up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service!
We are very pleased with RBM Alpharetta. Ron provided excellent customer service. When he knew he was not able to help us right away, he asked George to step in, to ensure that we were attended to and cared for. He was very prepared for our multiple visit and did whatever he could to make our transaction as smooth as possible. We highly recommend Ron and George.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
RBM of Alpharetta made it easy!
Reza at RBM of Alpharetta was great!! He went above and beyond to make sure my car buying experience was perfect.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
I bought a E350 from Derrick Wynn. I told him what I was looking for and what I wanted to pay. He found the car-- no games, no back and forth. The entire process was quick and painless from beginning to end. I had no intention of buying a car that day, just came in to look. Derrick and the team there made everything so easy, getting the car was a no brainer. It has all the features I wanted and then some. Derrick was professional, friendly, knowledgeable and focused on providing outstanding customer service, which he did. I was referred to RBM by a co worker who said they provided quality service. He was right. I would highly recommend RBM and Derrick. I drove away pretty darn happy and am glad to be part of the Mercedes Benz family. They care about their customers. Diane Evans patiently reviewed all the features with me. I suspect I will need a refresher but she was so patient and thorough.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
ABOVE AND BEYOND FIRST CLASS!
Normally I think of “first class” as a pretty normal declarative phrase. No, really, how often do you hear that service was first class; the guy is first class; classy, classy, classy. But what impresses us the most is forthright human interaction. Honesty beyond doubt as noted in the voice, the eyes, the knowledge, the results. Enter Vadim Russo. My wife, Mary, and I were delighted with this man, his knowledge, his patience (our first Mercedes Benz) his personality (he’s so understated he’s perfect for his job, and I’ve casted theatrical projects), his interest in us (he was delighted that our grandson was born during the sales process, and followed up on our wonderful news). Now once Mary and I decided on the C250, a 2013, Vadim and I got to an eye-to-eye understanding quickly . . . over the phone, messaging, and of course in person. The rest was easy. Neil Turry as I understand it was behind the scenes and I knew the first requests were answered and accommodated very fairly. Lisa Brennan was a joy to work with and made our financing structure very easy. Finally, Dian Evans patiently delivered our car as if she were delivering another baby to us; but this time our baby and not another grandchild. It was a pre-owned C 250. Now when have we been treated like royalty when buying a car? let alone a “used” car? Absolutely never until we first contacted Vadim Russo.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Reba has helped me with my first Benz car C300
Recently I bought my car from RBM Of Alpharetta - Mercedes-Benz dealership. I worked with Reza Azizi and bought C300 2016 model. He is very thorough and knowledgeable. I switched from BMW to Benz for the first. I knew all the great things about Benz within in one hour of the time I spent with Reza. What a car buying experience and I really love my car and the dealership. He went above and beyond. He was very informative but never pushed for anything. He helped me to select my car , configured to my wish. I am so happy and the overall experience is great. Ask for Reza.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase