Reviews
Exceptional Buying Experience
It was a pleasure working with Bill and the team at RBM of Alpharetta on the purchase of my new C450. Although this was my 2nd Mercedes purchase, this was my first time working with Bill and the team at RBM of Alpharetta. Everyone were all smiles and very personable. I thank Bill and the team at RBM of Alpharetta for all their help in placing me in a new 2016 Mercedes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Another Great Experience at RBM
This is my 3rd purchase at this dealership. They have a great team in both the sales and service departments. There is never any pressure. They treat their customers with an honesty and respect. I trust these guys to give me the best recommendations for my situation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Professional and responsive
This was our second purchase from RBM Alpharetta. Our first purchase experience and the service excellence that followed meant RBM was definitely on our list when we considered our next purchase. This time we opted to order exactly what we wanted from the factory. Andy was candid and honest about the process, the timing, and really helped us select the options that were right for us. When some factory delays occurred, Andy and the team were diligent with their follow-up and candid about the vehicle status. When the vehicle was manufactured, Mercedes and RBM moved quickly to deliver our vehicle on our schedule. I like doing business with this RBM team.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
3rd time working with RBM North
Great experience for the 3rd time. All good, across the board, from our sales representative, to the finance department, to the service and maintenance staff! Excellence!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mercedes C300 With David Wang
I purchased a C300 from David Wang this past week and it was such a great pleasure to do business with such an amazing dealership. David went above and beyond to help me get the car we've been looking for. It was such an easy experience and we know we will be back in the future because of this. Love RBM-North and David Wang! You should go see him for your next car! This is not just my first car from him, but my second and it will not be my last!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome customer service!
Andy Sayers made my car purchase experience so easy! He was very knowledgeable, up-front, and very accommodating to my schedule. I would highly recommend doing business with him...although I am not a resident of Georgia, I will gladly make the trip to Alpharetta for my next purchase just so I can work with him. Thanks, Andy! Sharon Thompson was also very pleasant to work with and knowledgeable. The transaction moved very quickly...she had it together! Thanks, Sharon!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
first class
My fiancee bought a new Mercedes with the expert assistance of Bill Favini, and when the transmission went out on my car and I had to buy in a hurry, he called Bill to the rescue and I am so glad. I did a ton of research anyway (that's my way) and in so doing I simply learned that Bill's recommendation of a CPO Mercedes C - class was on the money. I love my car!!!! It is gorgeous, drives well and is not stupidly over the top. Instead of spending money on bells and whistles I don't want or need, I got a luxurious, quality vehicle that drives superbly, and will last a long long time - at a great price - and I know it was a great price because I researched the heck out of it. In addition Bill has continued to make himself available to me when I have questions about anything. RBM offered the best prices in CPO Mercedes I could find anywhere in the Atlanta area, and Bill offers incredible, personable customer service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great, quick and easy car buying experience!
Fabian Tafur was very easy and great to work with. He genuinely showed a great interest in making the car buying experience as painless as possible and I truly appreciated his efforts throughout the entire process. Fabian was very knowledgeable about the model car that I was interested in and it showed in his work. Great overall car buying experience and I will go back to RBM of Alpharetta again in the future for my future car buying needs!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best Staff and incredible service
I have now purchased two cars from Fabian at RBM. He is quick to respond and makes you feel like family. There is never that dread or fear when dealing with this dealership and especially the staff. When you go ask for Fabian, you won't be disappointed!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful car Buying Experience
The entire team at RBS of Alpharetta was helpful, knowledgable, easy and pleasant to work with. I truly enjoyed my experience, which was effortless, painless and resulted in a very happy experience. I very much enjoy my new car and it was the most pleasant car buying experience that I've had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car