RBM of Alpharetta

We had a very pleasant experience purchasing an E350 from Fabian, from start to finish. I would refer this dealership and Fabian to my customers, friends, family, and neighbors.

Ron was very helpful, friendly and professional. Ron was extremely patient throughout our car buying experience. We really appreciate the special attention that we received from Ron and all the staff at RBM of Alpharetta.

These are three words that describe the purchase of our 2013 CPO E350. It was finally time for our 2000 C230 to be replaced just 30,000 miles short of earning its 500,000 KM service badge. Dan Brown and Sharon Thompson made the entire transaction a pleasant experience. This is the second CPO purchase from RBM of Alpharetta in 18 months. RBM of Alpharetta has been our service provider for over 10 years as well. From the "front" of the business to the "rear" you will be well taken care of.

I bought my first Smart Car from Vadim Russu on 6/8/15 (my birthday present) and was completely satisfied with the patient explanations, help and otherwise excellent sales experience he provided. Due to an unfortunate accident my car was totaled on 8/18/15. As soon as my insurance company settled with me, I contacted Vadim and he was able to sell me another Smart Car that day. The fact I contacted Vadim immediately says volumes about how extraordinary and caring salesperson he is. I would definitely tell my friends to call on Vadim and RBM of Alpharetta to purchase a car. Two cars in two months certainly is an indication of the impression he made on me!

RBM North is an outstanding dealership. On this purchase, our sales person Fabian Tafur knew the product well, gave us the information and space to learn and make decisions He took sound initiative in closing the sale and getting the details on trades and insurance wrapped up. The Finance person, Carol Duster was the best I have dealt with in this role. No high pressure to sell up and she made the paper work process clear and fast. The vehicle trainer, Diane Evans made the process of getting in and driving away making full use of the incredible technology, easy. And, or course, Mary Brown on reception who on arrival, always makes me feel like I am coming home. A great tam to deal with.

My Wife saw the CLA in the parking lot after dinner and from that point she had to have one. We completed the online app and was contacted by Dan Berry. After a few emails we came to an agreement on the purchase of our very first Mercedes. The process was the easiest and fastest car buying experience we've ever had. We chose the car we wanted, was notified when it arrived and then we picked it up. We was offered a beverage as Dan was notified of our arrival. Dan had the documents ready to be signed. He took us on a tour of the facilities to show us where our car would be serviced. The finance manager explained the terms and warranty options. We was given a tutorial on the car features and setting up our personal preferences. Overall a welcoming experience. We are proud to be in the Mercedes-Benz family!

After being totally snubbed/ignored at the RBM Atlanta Dealer we decided to give Mercedes-Benz one more try. I found a car I liked on the RBM of Alpharetta website and asked for an online price quote. Within minutes I received an email from Ramona Razavi inviting me to schedule a time to come in for a test drive. I made the appointment for the next day and upon arriving was promptly welcomed and introduced to Ms. Razavi, who showed me the cars and took me for a test drive. She patiently answered all my questions and let me take plenty of time with the cars. I found the entire experience very enjoyable. I never at any time felt pressured or pressed to make a decision. When it became clear my spouse would not make it to the dealer to see the car I wanted before close of business that day, Ms. Razavi arranged for me to take a loaner home to continue the test drive. That really sealed the deal for us. The next day I returned and we agreed upon a fair price for my trade-in, financing interest rate and final cost of the car. Again, Ms. Razavi spent a long time with me, introducing me to the Sales Manager and showing me the Service Department. We were then introduced to Carol Duster to finalize the paperwork. Ms. Duster was also very easy to work with and amazingly efficient. At the conclusion of the paperwork phase, I was introduced to Diane Evans, who sat with me in the car and explained how all the bells and whistles work. (And there are a lot of them!) Ms. Evans assured me that should I need to return for more help in using all the features, she was there for us as many times as we needed. Who does that? This is my first Mercedes-Benz and I look forward to a long and happy business relationship with RBM of Alpharetta.

Kudo's, and many thanks to the Staff at RBM of Alpharetta. The level of Professionalism and Customer Service shown by Mrs. Portia Garard was very praise-worthy. Mrs. Garard definitely went that "extra mile" to ensure my Car buying experience was hassle-free and that I was getting a quality vehicle that reflects the Mercedes Benz tradition. I can't stop telling all my friends and Co-worker's about my car buying experience!

I just purchased my second Mercedes from Bill Favini at RBM of Alpharetta. The experience was the best I can remember having at a dealership. Not the usual run back and forth to the "manager" ordeal. I ordered my GL in early June and Bill kept me informed on progress until delivery. He is great to work with and does his job exceptionally well. My vehicle had a tiny ding in the door and Bill picked it up from my home(I live in Douglasville), brought me a loaner and returned my vehicle to me the next evening, sans ding. I have no hesitation in referring RBM of Alpharetta to anyone looking to step-up to a Mercerdes for quality and customer service par excellence .

David Wang is a true pleasure to work with. He is extremely knowledgable and never pushes. I have to say that this car buying experience was one of my best and I have bought a lot of cars.