Reviews
Outstanding Sales Rep. Fair deal. Amazing experience.
This was my first Mercedes, and these guys really helped me enjoying this experience. I was treated very well and with no rush. I drove a couple of cars for a long time, there was no pressure trying to sell me something I didn't need, and the really gave me a fair market price without hassle or asking me stupid questions like "tell me what is your budget -so i can sell you something not worth that money, but on that budget-". If you are a demanding buyer, like I am, I truly recommend you to go to RBM-Alpharetta and ask for Ron DelValle. Great guy, very knowledgeable about cars being a car racer himself. You will really enjoy the experience of buying your first Mercedes, or a second. who knows...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Relaxing, competent people, great experience!
We were searching for a car for my wife, and went for a drive with Ramona Razavi. She was friendly, upbeat and very knowledgeable about the car we were interested in. A++ rating for her help!! While we were going through the purchase process, we met various folks who helped us out-Mark McQuaid, and Neil Turry, managers who went out of their way to introduce themselves to us and offer help, Lisa Brennan who streamlined the financial process and Diane Evans who gave us a thorough indoctrination to the systems of our new purchase. We couldn't have asked for a better experience-highly recommend this team if you're looking for a Mercedes!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience
The staff at RBM were wonderful and informative. Ron Delvalle made our experience easy and enjoyable. Would recommend anyone to deal with RBM of Alpharetta
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience
Dan Berry is a excellent employee, and always followed up with me when I had questions about purchasing a vehicle. He gave outstanding customer service. I couldn't ask for a better salesman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding Experience
I have been a customer of RBM of Alpharetta for over seven years and have always received excellent, friendly service. I worked with Dan Berry when he was in the service department and I was always extremely pleased with the service he provided. When Dan moved into sales, I always knew I would buy a car from him which I did today. Dan was teriffic to work with and actually made the experience of buying a car a pleasant one. Dan is very knowledgeable and directed me along the way to make my Mercedes choice. I was very pleased with the process, the car I chose and especially the service Dan provided.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
RBM Of Atlanta Exceeded My Expectations
I leased my first Mercedes in 1988 and as a novice it was a "learning experience". Since then I have leased and bought many cars, including Mercedes, Jaguar, Infiniti, from dealerships up and down the East Coast. What I recently learned is that RBM Of Alpharetta, in the words of "The Kimmer", is different than their competition, from the time you arrive at the showroom, learn about & test cars, negotiate a deal and drive away with the keys to your new car. RBM Of Alpharetta "exceeded my expectations" with their southern hospitality. Vadim Russu, Sales & Leasing Consultant, was the consummate professional: he listened; shared his vast product knowledge; provided sound recommendations...all the while making sure my needs were being met. Likewise negotiations with Donnie Moore, Sales Manager, was a "hassle free" experience that was fair and equitable. The lease or buy options were clearly explained and his advise made my decision an easy one. The combination of RBM Of Alpharetta and Mercedes Benz...you can't do better.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
RBM Of Alpharetta Exceeded My Expectations
I leased my first Mercedes in 1988 and as a novice it was a "learning experience". Since then I have leased and bought many cars, including Mercedes, Jaguar, Infiniti, from dealerships up and down the East Coast. What I recently learned is that RBM Of Alpharetta, in the words of "The Kimmer", is different than their competition, from the time you arrive at the showroom, learn about & test cars, negotiate a deal and drive away with the keys to your new car. RBM Of Alpharetta "exceeded my expectations" with their southern hospitality. Vadim Russu, Sales & Leasing Consultant, was the consummate professional: he listened; shared his vast product knowledge; provided sound recommendations...all the while making sure my needs were being met. Likewise negotiations with Donnie Moore, Sales Manager, was a "hassle free" experience that was fair and equitable. The lease or buy options were clearly explained and his advise made my decision an easy one. The combination of RBM Of Alpharetta and Mercedes Benz...you can't do better.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow! what a transparent process! No games here!
Best new vehicle purchase experience I've ever had! Entire team is so professional. Dan Berry is an A+ consultant. The process was to easy. I'll never drive anything other than a Mercedes from RBM. Other dealerships will wear you out for hours and keep you in the showroom until 11pm if they could, trying to rake you through the coals..... NOT HERE! When I asked Carol Duster how it was such a simple process she said "Welcome to Mercedes" :-)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience with Ramona and team
We had a great car buying experience with Ramona. She was knowledgeable, responsive and straightforward. Overall, everyone was friendly and genuine. thanks for making it easy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always a great experience!
The staff at RBM Alpharetta is fantastic. I have gotten to know them so well through the process of car buying, and service after the sale. Dan Berry in the Sales department is fabulous...he has been working with my family for over 15 years, and we all just keep coming back. I can't imagine buying or serviceing a vehicle anywhere else. Keep up the great work everyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car