RBM of Alpharetta

I could not be happier with my CPO GLK. The car is a great example of a brand that cares about it product and stands behind their work. RBM is a first class dealership. Everyone from the receptionist to the sales manager made my buying experience completely stress free. Derrick Wynn was my salesman. Highly recommend you contact him if you are looking for a Mercedes. Honest, friendly and worked hard to make sure everything was perfect!! Thanks RBM

You cannot find a better dealer for an exceptional experience and a professional and helpful staff. Andy Sayers was amazing, professional, and such a pleasure to work with. His before, during and after the purchase assistance got me the car I wanted quickly; and I was driving it home almost as soon as we agreed it was the car for me. Thank you Andy and the wonderful staff of RBM for a great experience.

Ramona was great - RBM Alpharetta was great and easy to deal with - got what I wanted for trade and new car - super easy would highly recommend any contact Ramona she's super sales person. Finance people - Lisa and Sharon are super and Victoria Cunningham in service is all about customer service - great team

I was looking to trade in a 2011 Mercedes E 350. Bill Favini of RBM was fantastic. From the very first meeting he was incredibly helpful. Very knowledgeable, so pleasant and ready to make things work. Fantastic. I highly recommend Bill and RBM.

Fabian Tafur is an excellent salesman while I was looking to trade in my 2010 Mercedes GLK 350 4-Matic on a used vehicle. He sent me information on two vehicles he suggested and we arranged a date and time to meet at the dealership. He showed me a 2011 Buick LaCrosse that looked in A+ condition. We took it for a ride -- I loved it! Fabian had my Mercedes evaluated while we were out -- it came back less than I expected, but was okay with the figure given. We proceeded to do the necessary paperwork. I wanted to look at the Buick again so Fabian and I went back to it. Fabian showed me more of the features this car has and even set up the car phone to pair with Bluetooth on my mobile phone. There was quite a wait time for all the paperwork to be processed, but Fabian offered drinks to me and made sure I was comfortable. We went out and emptied my Mercedes and took it to my new Buick! He had the car gassed up and detailed for me. The paperwork got finished, taxes and tags were taken care of for me, and I was a happy camper! I thank Fabian for his constant attention and conversation during the wait time. I will definitely ask for Fabian if I ever find myself in need of another vehicle. He's fantastic!

Service reps and sales were delightful as well as the wonderful service provided by the "greeters", particularly a young lady who, cannot remember her name but, would consider her a trusted friend with her great helpfulness and kindness. Expediting sale and prep along with ease of purchase was outstanding. Thank You All!!!!

Vadim Russu was the reason we went with RBM of Alpharetta. He was extremely knowledgeable and patient with helping to choose the right car. It was a pleasure working with him. Sharon was great in helping with getting all the paperwork together for the purchase and sales of two cars.

Dan Berry and Derrick Wynn are two awesome guys. Together with Dans experience and Derricks kindness made our car buying experience a great one. They were able to get us the car that we wanted at the price we wanted to pay. Every team member at RBM treated us like royalty and went above and beyond to help us. I would recommend this dealership to all of our family and friends.

Derrick Wynn gave fantastic customer service. He is excellent at what he does and I had a great experience. By the way my CLS 550 is perfect and I look forward to a long standing relationship with Derrick and RBM of Alpharetta.

Jody Shellenbarger and Teresa Cox provided service above and beyond any expectations. This is even more amazing since my repair was on a sprinter RV, but not a Mercedes part. I was sent to Mercedes because the deal told me that only Mercedes could fix my Windshield Wiper Motor. Turns out that Winnebago made some adjustment so I was told to go back to an RV dealer to have it fixed. I was getting ready to leave on an 18 day trip and was beginning to think I had to cancel it. Teresa saw my concern and talked to Jody. Jody called the RV dealer and they couldn't give him any good answers, so he call Winnebago direct and got the wiring sent to him in an email. He was able to determine it was a bad motor. He then suggested I call the RV dealer and have them order the part from Winnebago and ship it overnight to RBM. It finally arrived today (ordered last Friday) and Jody had it fixed before we got there to pick it up. The story goes on. On our one hour trip to RBM, we had a flat and managed to put the donut on. I asked if they could fix the flat right away as we were late for an appointment. They did the job quickly and expertly. I have owned at least a 15 different models of Lexus since the first one rolled off the assembly line in 1989. Since I bought so many (sometimes two a year), I naturally got great service from my dealer. Now I am at Mercedes with a Winnebago part issue and my Lexus with a flat tire, but Teresa and Jody treated me like the golden rule. So when I say I got treated better than at Lexus especially with issues not caused by Mercedes, I can only imagine the service I would get if I in fact had a Mercedes problem. Can you? Phil Gerber Gainesville, GA