Reviews
Excellent day buying a new car
I have thoroughly enjoyed my experience with RBM North and especially Dan Berry my salesperson. This dealership is without a doubt, the nicest and such a well run business that it gives you pride to purchase from them. I bought a GLK 350 from them late last year and was honestly overwhelmed by the integrity of both Dan and the sales manager Donnie who is also a professional to deal with. In May, I purchased an ML 250 diesel and love love love it. If you are looking for the best buying experience of any Mercedes, please give Dan and Donnie a chance to earn your business. They both answered every question I had, demoed the car and taught me all about the new car. Great people, great products and a wonderful experience.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ron is excellent
I was extremely pleased with the level of service that I received from Ron Devalle and the entire staff. I felt quite prepared to drive my new Mercedes after everyone explained the nuances of the car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Car Buying Experience
Dan was great to work with from my first email query to their website through completing the sale. I felt RBM of Alpharetta gave me a fair deal on both my new purchase as well as my trade-in. Excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Purchase of Car
We were visiting from out of town. Some friends took us by the dealership because they had purchased a car from Fabian. We ended up with our first Mercedes and I love it! Fabian did a terrific job and has followed up since to make sure everything is going ok. I would highly recommend Fabian and this dealership for anyone looking for a new (or gently used) car! Mike and Debbie
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome Experience
Ron and his team were beyond helpful in my first experience purchasing a Mercedes. By combining a consultative approach with an obvious passion for cars, Ron comes to the table with a very unique and refreshing level of assistance with the overall car buying experience. I would certainly recommend him to anyone in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Out of state customer for RBM of Alpharetta
This dealership was highly recommended to me by several people, despite it being in another state, and I would highly recommend it as well. Dan Berry is excellent. He was very patient with my questions and worked with my busy and unpredictable schedule. He was available to communicate via e-mail, text or phone call. Once he got an idea of what I was looking for he even searched surrounding dealerships to get the car that fit me best. I will definitely plan to use RBM of Alpharetta and Dan Berry for future car purchases.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ron Delvalle knocked it out of the park!
If I were Ron, I very well may have passed me off to another salesperson! I have spent time with Ron in the past looking for a car, and this time was no different...but, I ended up buying the perfect car for me...thanks to A LOT of consulting with Ron, driving several different makes and years of Mercedes...changing my mind on which year, how old, what price to stick to...I was a pain! Ron stayed calm, relaxed, professional, and never showed any signs of frustration...although I know he had to feel it at times! In the end, I got the perfect car for me and drove with a perma-smile on my face yesterday...Financing was a breeze with Sharon Thompson too! I am a big fan of Ron Delvalle, Sharon Thompson, and RBM of Alpharetta!!!!!!! THANK YOU ALL VERY MUCH!!!!! If you are in the market for a Mercedes, this is THE place to go, and Ron is THE guy to talk to!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The best and most dedicated customer service experience ever
I came to visit the dealership on at least three separate occasions before I decided on a car and every time, Dan was waiting there with a smile on his face and willing to help out whatever way he could. He was very patient and went above and beyond to find the perfect car for me. He researched them even when I wasn't in the store and let me know anytime a new CPO came in that fit my very specific wishes. And believe me, I had very high expectations. We finally landed on the most wonderful car and it was all because of Dan watching out for me. I'm beyond happy with my car and will always come back to RBM of Alpharetta to have Dan help me with my next car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
RBM of Alpharetta/ Reza, sales
second Mercedes bought through Rea. Reza is the consummate car salesman, courteous, polite, friendly and knowledgeable of the product. second Benz bought from Reza and there will be more in the future. anyone and I mean anyone interested in a Mercedes should visit RBM of Alpharetta and work with Reza. He makes one feel very comfortable and he also makes the car buying process a relaxed experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent customer service, first class dealership!
My husband and I have owned an Audi, Jaguars, BMWs but have never had a Mercedes-Benz so when we visited RBM of Alpharetta, we weren't sure what to expect. To be perfectly honest, we were big fans of BMW so the visit was not expected to result in anything. But Ron Delvalle took great care of us and was patient with our many questions and completely changed our mindset. We were so impressed with his customer service that we both bought our first Mercedez-Benz cars from them, and my husband wasn't even looking to buy when I first looking around at the cars. Thanks to Ron and the team at RBM of Alpharetta, we are now a Mercedes-Benz household.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car