Reviews
Fabian Tafur
Fabian was very pleasant and knowledgeable so a breeze to work with when buying my first Mercedes. He worked hard to make the whole experience go without any hitches and answered all my questions on pricing and my trade in such that I am sure this will not be my last MB.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Neil Turry tops them all!
Having purchased over 25 cars in my life I'm pretty used to the mundane process, to say the least my wife and I were truly surprised at the professionalism and likable personality Neil Turry brought to our ML 350 purchase. He took the time to explain all aspects of the ML AFTER learning about OUR needs, very unique compared to the many other dealerships I've dealt with. If you do buy from someone else without first talking to Neil you most likely won't experience the Neil difference. I no longer have to search for my preferred dealership in ATL, RBM Alpharetta is the complete package.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wondeful experience - could not be happier!
I recently purchased a 350 GL from Bill Winslow. Best car shopping experience of my life. Would recommend Bill and RBM of Alpharetta without reservation. Bill was extremely knowledgeable and respected my time throughout the process. It was very low pressure!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful group to work with!!!
Amazing experience! Second mercedes purchased and will definitely be a repeat customer. Wonderful people and extremely helpful. Could not have asked for a better experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Love my new car
I have never owned a Mercedes, so wasn't sure what model would suit my needs. Bill Winslow and Fabian took the time to educate so I could make the right choice. The car is far superior to anything I've ever driven and I am thrilled with my pre-owned purchase. Bill is very patient as I continue to call him every day with questions. I will definitely go back to purchase my next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Extremely satisfied with every aspect of purchase
Exactly what one would hope for! We found an inviting and professional atmosphere and with Bill Favini's obvious expertise, we knew we were in good hands. Have never had a car purchase experience go as smoothly. Will never go anywhere else for our cars. Love my red GLK.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I would have paid more!
The most professional car buying experience ever. I worked for five years in F&I and would consider myself familiar with the car buying process. There was no haggling and the sales rep Fabian wanted our business. We could have done without the cheese Danish they gave our six year old, which hyped him. As the saying goes, we'll be buying another Mercedes from them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Carol Cook KOERNER - Marietta, Ga. new owner of an ML350
I went to RBM in Sandy Springs - was told someone would be with me shortly, I walked around outside for 35:min and no one came out to assist me. Left and drove up to RBM of Alpharetta; smartest move ever! I was greeted sincerely by Sales Rep. BILL FAVINI who was a wealth of information. His knowledge of his product was amazing and his "patience" very much appreciated. Returned a week later and met with Bill who's professionalism put us completely at ease. We ordered two vehicles; the wait was accurate and I truly love my ML350. My husband's R400Coupe will be here soon. RBM of Alpharetta will be a positive relationship for us, thanks to our salesman Bill Favini.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Experience!
I would recommend all your car purchases at RBM of Alpharetta! My salesman, Fabian, was on the ball, busy, and still made time for me. Great follow up skills and emailed me every couple days to keep my interest in the car there I wanted. The Showroom is gorgeous. Friendly staff there. The receptionist was always friendly. When it was time to close the deal, I was in and out in 2 hours. I've never had a more efficient closing on a car. Carol was excellent, very professional and she knows her business! All in all, I will definitely go back to buy my next car there. They filled it up with gas, and detailed it before I took it home. I left a dealership without feeling used and abused or needing an extra shower. That's a great car dealership experience! I LOVE MY NEW CAR!! Beverly Breen
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Personal Attention and Patience
Of course the majority of our experience was with our salesman Dan Berry, and I'll say the experience was truthfully an easy experience. We were torn between two makes of a car, and the difference was Dan and the service. We have had the Mercedes for about a month, and I look forward to buying my next car from this dealership. The financing was also as promised from beginning to end.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car