RBM of Alpharetta

RBM North is a very professional organization. Their staff is knowledgeable, helpful, and friendly. We were particularly impressed by the assistance provided by Reza Azizi. We will certainly recommend this dealership to our friends' relatives and others

I recently purchased a 2010 GLK for the RMB North deadlership. My experience working with the deadlership was very pleasant and it is mostly due to the service of sales associate, David Wang. David did a wonderful job. He went out of his way to make sure my husband and I were comfortable with our purchase and made what could have been a very stressful process, easy and enjoyable. He even went out of his way to meet us at my workplace in Buckhead to finalize our paperwork. His efforts went above and beyond our expectations. His commitment and cooperation were greatly appreciated.

I was thinking to buy a new car and a friend of mine suggested the RBM of North Atlanta. Buying a car in this dealiship has been a ery pleasant experience. Good price and great service! The staff is very knowledable and friendly and the dealership hasseeral car to choose from.

I had the opportunity to work with Bill at RBM north last week and the process was very comfortable and professional. Bill was very helpful and provided some great insight on making the right choice. I would recommend Bill and the team at RBM North.

David Wang was my professional sales representative. It was a pleasure to deal with him. My time was not wasted in the usual back and forth games between sales rep, sales manager and customer bartering over the price of the vehicle. Most impressive, I got a bargin on a used vehicle that was in immaculate condition. As a picking customer, I had been searching from New York to California for a particular vehicle,that was the right color, condition and with the options I desired. I was fortunate to find exactly what I was looking for at RBM.

This was my first visit to RBM of Atlanta-North. I was scheduled for a routine part replacement, and after doing so, the service advisor alerted me of a serious issue with the vehicle. I was escorted into the garage, made aware of the issue by visualization, and escorted back out of the garage so the team could repair the vehicle. The candor and technical acumen of the entire staff impressed me and made me feel "safe" trusting their word. Steve Byrd and staff did their job. Thank you.

This is my first Mercedes and it will not be my last because I boughta great car (2010 E63) and every experience at RBM of Atlanta North has been outstanding. During Thanksgiving week, I scheduled my car for its first service work. My service manager is dan Berry and you could not ask for a more customer oriented guy. The work was performed as promised and even some unexpected issues were resolved with my total satisfaction in mind. Dan introduced me to th technician who worked on my car and even gave me a chance to hear what he had done to address a couple of issues. The place is beautiful, the customer waiting area is first class and evryone at RBM North is very customer oriented! My sales experience with Reza was equally as good but in the long run it is the customer service tht will keep me comong back! Thanks to the team at RBM of Atlanta North

Bill Favini made the process of buying my SUV a very pleasant experience. I had a lot of questions as I have never owned an SUV. He spent the time to answer all of my questions and made sure that I understood the features of the car before I left the lot. The followin-up has also been great. Finance options were clearly explained.

Not only did I buy the car I wanted but unlike the possible long distance hello, good-bye and good luck dealings, I met a group of Mercedes Benz professionals that made it clear from the start that there one goal above all others was to make me not only feel like royalty, but to make me fall in love with my new car. Now, granted, my 2004 S-500 was not new, especially with the 84,000 miles on the odometer, but as far as Reza Azizi, my sales consultant, was concerned, my purchase was as important as if I was buying their most expensive vehicle off of the showroom floor. Here is the most fantastic part of their customer service. When I got home that evening to sit inside my new 7 year old car with the original manuals to go over some of the fine points of its operation; to my dismay the reading light was burned out. Ok, I figured, used car, here we go...light burned out here comes the first repair bill. So, the next day I called Reza, and he said bring it in and we will let the mechanic look at it. Well, not only did the mechanic look at it (not just a bulb, but an entire light switch unit), they fixed it for no charge and provided me with a brand new Mercedes for the 2 days it took to get the part in. My car was delivered back to me freshly washed and in even better condition than when I had bought it. I think I am going to start intentionally breaking things on my new (used) car just so that I have an excuse to see Reza.

I visited RBM North on Thanksgiving weekend. I am glad I was greeted by Reza Azizi, sales consultant, in their lot. Reza gave me all information I needed about the C-300 I was looking at in their lot. But the most important he gave me was confidence and peace of mind during the whole process. Working with Reza was easy and comfortable. I never felt pushed. He paid a great price for my 2006 Mercedes, which I traded in. After being a Mercedes owner for about 5 years, I really felt special inside a MB dealer. After having bad experiences with other dealers and brands I can say this was the best car buying experience ever. I strongly recommend RBM North, and especially Reza, for anyone in the market looking for a Mercedes Benz.