Reviews
I recently purchased a Mercedes GLC E350 from RBM of
I recently purchased a Mercedes GLC E350 from RBM of Alpharetta and had the pleasure of working with Lori Mohr as my sales representative. From the moment I arrived, Lori made the entire experience smooth, efficient, and genuinely enjoyable. I came to the dealership knowing exactly which vehicle I wanted and was hoping for a streamlined, no-hassle buying process. Lori delivered just that. She was incredibly friendly, professional, and informative, making sure I had the opportunity to test drive the specific car I was interested in. What stood out most was Lori’s flexibility and commitment. With my demanding work schedule, I needed to move quickly, and she went above and beyond to accommodate me—even coming in on her day off to finalize the release of the vehicle. That level of dedication and customer service is rare and truly appreciated. I highly recommend RBM of Alpharetta and especially Lori Mohr if you're looking for a seamless car-buying experience with someone who genuinely puts the customer first.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Dita, Thank you for taking the time to share such a wonderful experience! We’re thrilled Lori was able to provide you with a smooth, efficient, and truly personalized buying journey. Her dedication—especially going above and beyond with your busy schedule—exemplifies the level of service we’re proud to offer at RBM of Alpharetta. We’re honored to have earned your recommendation and wish you many enjoyable miles in your new Mercedes GLC 350! All the best, Your Friends at RBM of Alpharetta
It is a pleasure to write this 5 star review and share my
It is a pleasure to write this 5 star review and share my very positive experience at RBM, Alpharetta. I am very appreciative of the competence and responsiveness of Daren Ball, Service Advisor, and the incredibly helpful information and further repairs from Jody Shellenbarger, Shop Foreman. It is great that each is so committed to competent service work, and to caring customer service; a fantastic experience. I really appreciate both Daren and Jody; thank you both! I brought my RV for service work, and even though I live out of town, when I am in the area travelling, I will be sure to make an appointment as needed. My RV is running great after the competent service at RBM. Again, thank you all! Bob G.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Bob, Thank you so much for your kind words! We’re delighted to hear that Daren and Jody provided you with the attentive, competent service you deserve. Their commitment to both quality repairs and outstanding customer care truly reflects the standards we uphold at RBM of Alpharetta. We’re grateful for your trust, especially with your RV, and look forward to assisting you whenever you’re in the area. Safe travels and thank you again for choosing us! All the best, Your Friends and Family at RBM of Alpharetta
I had a fantastic experience working with Reza at RBM.
I had a fantastic experience working with Reza at RBM. From the moment I arrived, he was attentive, knowledgeable, and never pushy. He made the entire process smooth — from the test drive to the final paperwork. I especially appreciated his transparency about pricing, features, and financing. If you’re in the market for a Mercedes, I highly recommend asking for Reza.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Maryam, Thank you so much for sharing your experience! We’re delighted to hear that Reza provided such attentive, transparent, and knowledgeable service throughout your journey at RBM. It’s our goal to make every step — from the test drive to the final paperwork — smooth and enjoyable. We truly appreciate your recommendation and hope you enjoy every mile in your new Mercedes-Benz! All the best, Your Friends at RBM of Alpharetta
Exceptional!
Exceptional! Britt is absolutely amazing. He provided an efficient, stress free experience for my first Mercedes purchase. Britt is not only a top notch professional but an authentically genuine great guy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Barbara, Thank you so much for the kind words! We’re thrilled to hear that Britt made your first Mercedes-Benz experience both seamless and enjoyable. His professionalism and authenticity truly set the tone for the level of service we strive to provide. Welcome to the Mercedes-Benz family — we look forward to being here for you every step of the way. All the best, Your Friends at RBM of Alpharetta
Reza isn’t just a car salesman, he’s a calm in the storm
Reza isn’t just a car salesman, he’s a calm in the storm of car buying. No pressure, no games, just honest guidance and solid follow-through. If you’re buying a car, ask for Reza. Trust me, your future self will thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Afshin, Thank you for the thoughtful review! Reza truly goes above and beyond to make the car-buying process smooth, honest, and stress-free. We’re so glad his calm and straightforward approach made a lasting impression. Your future self has great taste — enjoy every mile in your new vehicle! All the best, Your Friends at RBM of Alpharetta
I've been an RBM of Alpharetta customer for many years,
I've been an RBM of Alpharetta customer for many years, mostly servicing my 2013 Mercedes-Benz E350 Convertible, and more recently, new car shopping. My service experience has been top notch. I'm always greeted warmly, quickly connected with my service advisor, and either provided with a loaner or offered to wait in a clean and welcoming waiting area. I'm currently considering the purchase of a new or CPO Mercedes convertible. I've been working with Vadim Russu of the Sales & Leasing department, who has been excellent in every regard. He's kind, courteous, knowledgeable, flexible, and attentive without pressure. His manager, Donnie Moore, also provides warm welcoming service. I've enjoyed the process, which is a very pleasant exception to the often stressful experience of car shopping. I highly recommend RBM of Alpharetta for both Sales and Service of Mercedes-Benz automobiles.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Valued Guest, Thank you so much for your kind words and continued loyalty to RBM of Alpharetta! We’re thrilled to hear that your service experience has been top-notch over the years and that Vadim and Donnie have made your car shopping process so enjoyable. We strive to provide both excellent service and a stress-free experience, and it’s great to know we’ve met your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future, whether for service or your next purchase! All the best, Your Friends at RBM of Alpharetta
The team at RBM of Alpharetta makes buying a car a simple
The team at RBM of Alpharetta makes buying a car a simple and enjoyable process. I have had the pleasure of buying multiple cars from Bill Favini. Bill is a true professional who will listen to your needs and requirements and will help you purchase the “ right” car, not just any car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Mr and Ms Simic, Thank you for sharing your experience! We’re so glad to hear that Bill made your car-buying process simple and enjoyable. His commitment to understanding your needs and helping you find the perfect car is exactly what we strive for at RBM of Alpharetta. We appreciate your continued trust in Bill and our team, and we look forward to assisting you with your future vehicle needs! All the best, Your Friends at RBM of Alpharetta
RBM was great, Lori Mohr was our salesperson, she is
RBM was great, Lori Mohr was our salesperson, she is awesome! Martin did a great job with vehicle orientation.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Will, Thank you for your kind words! We’re thrilled to hear that Lori and Martin made your experience a great one. We’ll be sure to pass along your compliments to both of them. Enjoy your new vehicle, and we look forward to welcoming you back to RBM of Alpharetta in the future! All the best, Your Friends at RBM of Alpharetta
Lori Mohr was our salesperson at RBM of Alpharetta and
Lori Mohr was our salesperson at RBM of Alpharetta and did a great job communicating with us continually as our vehicle was being built. Great experience with Lori! Martin helped us to learn all about the features of the vehicle and did a great job! Overall a terrific experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Will, Thank you for taking the time to share your experience! We're so pleased to hear that Lori kept you well-informed throughout the entire build process and that Martin helped you get comfortable with all the features of your new vehicle. Providing a smooth, supportive experience from start to finish is what we aim for, and we’re glad to know we delivered. Enjoy every mile in your new Mercedes! All the best, Your Friends at RBM of Alpharetta
We had a great experience when we buy our car.
We had a great experience when we buy our car. John was an excellent host, everything was clear, he explained everything to us.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Valued Guest, Thank you for sharing your experience! We're so glad to hear that Jon made your car-buying process clear and enjoyable. We truly appreciate your feedback and look forward to helping you again in the future! All the best, Your Friends and Family at RBM of Alpharetta