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Auto Advantage by Discovery Auto Group

(109 reviews)
Visit Auto Advantage by Discovery Auto Group
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday Closed
(828) 484-4300 (828) 484-4300

Reviews

(109 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Advantage by Discovery Auto Group from DealerRater.

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Excellent Experience!!

I recently purchased a vehicle from Auto Advantage. Jay (sales) was very kind throughout the process. I felt like I was the only customer he had. Eric (sales manager) was very courteous and patient as I considered my options. I did not feel any pressure to buy. Ryan (processed the sale) was quite personable and found me a lower interest rate than my credit union. I didn't think that was possible but it was. Robert (service manager) was so helpful and kind. His recommendations were welcome and I was more than satisfied with the additions they made on my vehicle. They are a great bunch of guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Joy thank you for your review and we glad that we were able to be part of your purchase

Great experience!

I recently sold my 2011 Jeep Liberty to this dealership. I was very pleased with the professionalism of the staff. They made selling my Jeep a hassle free experience! I would recommend this dealership to anyone wanting to buy or sale a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Leslie thank you for selling us your vehicle and if you have one to sell or are interested in purchasing one please let us know as you are not to far away

Dissapointed

I am extremely disappointed with Richard and the crew at MyAutoAdvantage. I bought a car there previously and had an excellent experience, so I thought I would give them my business this time also. I went in on Saturday September 6th and looked at a Jeep they had for sale. I told them I would get my financing on Monday and be back Tuesday. I showed up Tuesday morning at 8.00. The Jeep was still there, but apparently they had sold it Monday, and were waiting for that customer to come back from his bank with the financing. Not the best way to treat a repeat customer imho.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Greg we apologize that you were disappointed, sadly with the car business we have lots of customers that tell us that they will be back, we cannot hold cars for anyone without the legal purchasing paperwork. We hope you had great experiences with your previous purchases and if we can help in the future please don't let one misunderstanding keep you away

BOUGHT MY CAR AS SAID

I WAS SELLING MY 300C SRT8 ..I HAD IT FOR A GREAT PRICE ! THEY CAME UP LOOK AT IT ..LOVED IT . BUYER TALKED ABOUT CAR WITH ME .WE DID PAPERS,PAID .AND LEFT WITH GOOD CAR ...I WILL DEAL WITH AGAIN..

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

thanks for selling us your 300 C we always like to find well taken care of vehicles

GREAT SERVICE !!!

These guys did an excellent job on the sale process !!! Our salesman Charlie Bauer did a VERY GOOD job !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for a great review

Best service I have had working with a Car Company

Sold my car to Auto Advantage and it was the best service and the easiest way for me to sell my car. Kate was good to talk with on the phone and she had all of the paper work prepaired for the sell when Tyler show up to look over the car to purchase it. The transition went fast and smooth. This is one great Company to work with and I highly recommend them to anyone wanting to sell their car or truck. Thanks so much Auto Advantage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

thanks ronnie for selling us your car, feel free to sell us another when you're ready

One of the best buying eperiences I have had

All things considered, this was really great car buying experience. They were extremely fair with my trade in and really worked team. They helped make the process as quick as possible and didn't leave me sitting an empty white room. I would recommend them to anyone hopping for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Adam thank you for your purchase and your great review

Best selling experience

Great service, trust worthy people. I sold a truck to them. The buyer Jeremy contacted me, it was the most professional and clean car selling experience I have ever had. Had a driver Brad come and pick up the car. Everything from the beginning to the end was professional and very detailed. Brad did a full inspection of the truck before purchasing and even did follow up to make sure everything was handled properly. I have never purchased anything from them, but if a purchase went like my experience selling to them, then I was trust them totally. Great guys!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Amanda thanks for selling us your truck and leaving us a great review

Liars and thieves

Terrible people here. Lied to my face and tried to cheat me changing the deal after we agreed on the terms... If i didn't know how dealerships worked especially shady ones and doubled checked the paperwork. I would have been charged over $2,000 extra, that they shook hands on. All while pretending they were helping me out. Do yourself a favor and don't ever stop here!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Corey we do apologize for the misunderstanding, we do not display the tax, tag and title fees or the out the door number on the sticker as they can change based on the scenario (trade value, payoff, etc)

Best car buying experience ever!

My husband and I had been very skeptacle about this dealership after reading the online reviews. However, we saw a car on their webpage that we were really interested in and decided to give them a chance. We drove over from our home in Clyde, NC about 45 mins. We were met in the parking lot by the sales man Jason. We would normally have asked to be left alone to find the car on our own but his manners and attitude made us feel really comfortable. He was informative and had a great personality. He was alsonthe nephew of a local legend (Popcorn Sutton). He took us through their buying process and made it all so much fun and strss free. The car was in great condition and the whole thing was so painless. We got what we wanted for our trade and a good price on the car we purchased. I can't say what the other people there are like but Jason and his sales manager made it all very fun and we will for sure go back! Give them a chance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We hope you are still enjoying your vehicle and we try to make the buying process as painless as possible