Auto Advantage by Discovery Auto Group

This was the first time my husband and I purchased a vehicle together, and Auto Advantage turned what should have been an exciting milestone into a complete nightmare. We finalized the paperwork and traded in our vehicle, but left the new car with them so they could detail it and do a final look-over. Instead, they discovered major mechanical issues that would "cost them too much money to fix," essentially rendering the deal dead. To make matters worse, we left the dealership with absolutely no paperwork the first time around because, "quote unquote," they were putting it in the car—a car we never even got to take home. The communication following this was non-existent. The General Manager didn’t even have the decency to call us to explain why they couldn't deliver the car we just bought. We had to repeatedly blow up their phones and drive up to the dealership multiple times just to get basic answers. Despite the fact that they had our money, our trade-in, and no car to give us, we actually had to ASK for a loaner vehicle so we weren't left stranded. What made the situation even worse was that at no point did the General Manager offer a sincere apology. Despite the dealership selling us a vehicle they ultimately couldn't deliver, holding our trade-in, forcing us to chase down answers, and creating a situation that resulted in multiple credit inquiries, he never once acknowledged the inconvenience or took responsibility for the dealership's mistakes. Instead of apologizing, he chose to speak down to us and attempt to justify the situation. A simple, genuine apology would not have fixed everything, but the complete lack of accountability spoke volumes about how little they value their customers. The General Manager’s behavior was utterly patronizing. He talked down to me while attempting to condescendingly "explain" how auto loans work. What he didn't realize is that I have worked in banking for over five years and literally processed loans for a living. His attempt to lecture me was not only insulting but incredibly unprofessional—especially considering that because they tanked the first deal, they forced us to have our credit run multiple times just to try and fix their mess. For a GM to lecture a banking professional while actively damaging their credit due to his own inventory failures is laughable. The first finance guy we dealt with was incredibly rude and tried to rush us through everything. However, the only reasons we did not pull our money and take our business elsewhere immediately are because of our salesperson, Coby, the Sales Manager, and Sam, the second finance manager. Sam was absolutely fantastic. He made sure he fully explained everything and ensured we actually left with all of our paperwork in hand this time. Coby also worked tirelessly alongside the sales manager to advocate for us and try to make a broken situation right. It's also worth mentioning that we weren't originally working with Coby. The first salesperson we dealt with seemed to lose interest in helping us the moment we stated our budget was under $10,000 and quickly passed us off, apparently deciding we weren't worth his time. Ironically, we ended up spending nearly $10,000 more than our original budget and had every intention of purchasing two additional vehicles in the near future. That opportunity disappeared entirely because of the way we were treated. The fact that Coby stepped in, treated us with respect, and worked tirelessly on our behalf only made the difference between him and the rest of the dealership staff even more obvious. Coby, Sam, and the sales manager deserve a massive raise—and honestly, a much better company to work for. As for the rest of Auto Advantage and its upper management? Avoid this place at all costs.

It was good. Great fast service and friendly. My kid also enjoyed the complimentary hot chocolate while waiting.

We had an amazing experience with this dealership! Everyone was incredibly welcoming, helpful, and accommodating throughout the entire process. A special thank you to Coby for being so patient and responsive both over the phone and in person. He took the time to answer all of our questions and made everything feel easy and stress-free. The customer service here truly exceeded our expectations, and we felt valued every step of the way. We couldn’t recommend this dealership enough and will definitely be recommending them to family and friends!

Dennis McDonald went above and beyond to help me stay within my budget to get my daughter's car fixed was not really impressed with your sales department. Talk to the manager Richard Blake. He was supposed to talk to the sales rep that was talking to my daughter, who was trying to convince her to trade the car and buy another car, which was completely out of her budget tried the strong arm tactic her finally got disgusted and walked out of the sales department we were going to go to another car dealer, but Dennis convinced me to let his service department take care of the problem I couldn't believe the nerve of the sales department. Thinking they were calling my daughter's phone number Still trying to make a sale They even called me a couple of days after we dropped off the car to have the service done with Dennis. like I said he went above and beyond the call of duty and I really appreciate it Armando Palmieri

Had a great experience with the dealership i will be back for all my services and to buy a new car

I came on time. There was an immediate response. Oil change and tire rotation done in less than one hour.

We came in to have our brakes done. The job wasn't done correctly the 1st time but the customer service is so good they got us back in immediately

Excellent Professional Customer Service Dennis Answered All My Concerns & Advised Me To Have Certian Services Done On My Next Vist.

Fast and efficient! Everyone was very friendly and handled my appointment 2 hours before it was scheduled

Easy check in for appointment and super fast for my first service! Great and friendly staff