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Auto Advantage by Discovery Auto Group

(106 reviews)
Visit Auto Advantage by Discovery Auto Group
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday Closed
(828) 484-4300 (828) 484-4300

Reviews

(106 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Advantage by Discovery Auto Group from DealerRater.

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I would not recommend.

I bought a Nissan Rogue with them about three months ago, and it's one thing after another with this car. First off, The door handles were coming off and the first time they fixed it, they didn't fix them completely. Secondly, when i dropped my car off for other repairs, they kept the car longer than they needed to and didn't even fix the problem as they promised me. I'm very disappointed with my buy. I feel I could have gone somewhere else and got something better and more reliable instead of wasting my time on these people. The only thing I've ever seen these people be productive at doing is standing outside smoking all day long.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

RG we do apologize for not meeting your expectations, we do acknowledge that we cannot make everyone happy but we do try and sometimes repairs take longer than expected, however we do wish you the best

Robert laughter, service dept... is very difficult

Was stranded at their dealership and they got me in a 2012 dodge ram w/34k miles. 2 weeks later lug stud broke for wheel and had to take it in to get fixed here in Missouri. I have been back and forth between him and the mechanic trying to get approval to fix it. Came in to pick it up today but now I'm in a rental the mechanic shop loaned me because he didn't wanna mess work it today cuz he was about to get off work. Don't expect good service from the service department. And don't bother getting any kind of warranty through them it's pretty much worthless!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

James we apologize for not assisting the way you expected us to, our service manager is very helpful with most instances however there are ones where we cannot be as helpful, I'm sorry that you are not happy with your purchase and hope you find happiness in your next vehicle purchase whenever that may be

Amazing story

Broke down on the way from Carolina beach to Missouri and pulled into closest place which was auto advantage. They gave me a ride to get parts several times and let us hang out inside when it got too hot. We couldn't get the truck running and the spots were all closed so salesman Jason Davis got to work pulling strings. With very little money left to my name and a truck that didn't run he actually got me into a truck 7 years newer with a free 2 year 100,000 mile warranty so I wouldn't even have to worry about the rest of the trip. He even went back and lowered the price again before final sale to accommodate very little money down. Not like any salesman I have ever met in my life! I would drive back 9 hours just to get a vehicle from them, luckily they ate online too! :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jimmie we are happy to assist in your unfortunate situation and thank you for your review

Not worth the time

The salesman are aweful. Had to ride 1.5 back to sign papers the next week that they forgot. Wouldn't even consider dropping price of car. Took almost 6hrs to work the deal and finally got got the the rate dropped by 2points. Lots of useless sale tactics. I'd never go back to purchase or trade with them again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Shay we apologize that the legal documents took longer than you liked for your purchase, I'm sorry you perceived anything as sales tactics however it sounds like you found a vehicle you like and were happy with the purchase so we are not sure why such a bad review. I would be ecstatic if someone saved me 2 points of interest

Great experience!

I cannot say enough about Grace Geagan and the entire process of selling my truck ,the price that I wanted and even a little more! Every aspect of this transaction was awesome, and I would do it again. The pick up driver that was sent ,very professional and friendly no hassle at all. Thanks, J P and Grace for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you Ken for selling us your vehicle

GREAT PEOPLE

Although I stopped in Auto Advantage (AA) for just a quick look as I was on my way to make a purchase at another dealer, the folks at AA were so pleasant that I stayed far longer and eventually bought from them. They patiently showed me that the deal I was considering at another location had many flaws and that the AA deal would bring long-term benefits far into the future. They sold me a 5-year-old truck with only 24,900 miles. It looks and drives like it is brand new. My wife and I are very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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My Auto Advantage experience has renewed my trust.

I recently bought a jeep from Auto Advantage.I was from out of town and in a short time I found there was a problem with the jeep that wasn't covered under the warranty.After speaking with Service Department Manager,Robert worked out a solution that I felt was fare and he showed that they cared about their customers satisfaction.I appreciate the professional way he handled the problem and I recomend this dealership to others that may be considering a change in their transportation. Thanks for the help with my jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you BJ for your review and we are so happy we were able to work it out for you

Great service

Just bought a car from Auto Advantage, unsure of why all the reviews for purchasing are so negative... They were courteous and quick. We had our children with us, which is never easy when purchasing a car. All the sales people were nice, including one who gave both our kids balloons. Pricing was comparable if not better than other used sites especially when you take in account for mileage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great review it really means a lot

Great working with you guys

I sold a 2010 Nissan Murano to Travis. Very kind and professional on the phone. The guys that came to pick the car up was also kind and professional. They had all the paperwork completed and I just had to sign. Very easy experience!! Thanks Guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for allowing us to purchase your Murano

2010 Nissan Rogue

I sold my Nissan to Auto Advantage- Chris and his partner were fast, fair, and professional- a fine job! Travis Lewis did the heavy lifting behind the scene to make it a flawless transaction- and they paid me in CASH! Great job guys!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thanks Mark for selling us your Rogue