Reviews
Bought a 2010 Nissan Murano from BJ Richmond.
This was the fourth vehicle we bought from this dealership. Again, a great experience and they almost made buying a vehicle and spending money fun! Our salesman BJ Richmond did an outstanding job helping us find the exact vehicle that we needed and the Managers and staff made it happen. Finance and paperwork was extra quick and painless. I almost feel like I stole this Murano from them as I got a great deal In a quality vehicle. Another great job guys - thanks!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joe thank you for the outstanding review and continued business with us here at Auto Advantage. Can't wait to see you again in the future!!!
Ford Thunderbird purchase
I recently bought a 2002 thunderbird blue Ford T-bird. The buying and credit process went very smoothly and they also replaced the brakes for me as I requested it after I test drove the vehicle. After I came home, I had the local Ford dealer inspect the vehicle and he found a few repair issues that needed to be addressed. I bought the car "as is" but I did contact Auto Advantage and spoke to Robert about the repairs that were needed. He was very gracious and said he would confirm that the repairs were needed and if they were safety related issues, he would take care of them. He was the best service man I have ever worked with and he did take care of the few "safety related" repairs that were needed. Thank you Auto Advantage and thank you Robert. I read that he is a 10 year employee... He needs to be recognized for going beyond. I will return here and would recommend this dealer.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Susan thank you for your review and I'm glad we were able to help. Robert is the best and has been here since the day we opened in 1997
Highly Recommended
I was shopping for a used car in 2014 when I decided to try Auto Advantage. I had nothing but an excellent experience when I stopped in to look at their inventory. All of the staff were friendly and welcoming and I was privileged to work with Jason. He was patient with my indecisiveness and let me test drive several vehicles. He was personable, knowledgeable, and honest with the questions I asked. The finance department was wonderful and made the financing process easy. I bought an infiniti G37 s and it has been a wonderful car the last two years. I have only had minor repairs due to aging and I have had no issues at all with it. I will definitely go back in the future when I decide to buy another vehicle. I have recommended all of my family and friends to go to Auto Advantage!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Katelyn thank you again for your business and we look forward to your next purchase
I would not recommend.
I bought a Nissan Rogue with them about three months ago, and it's one thing after another with this car. First off, The door handles were coming off and the first time they fixed it, they didn't fix them completely. Secondly, when i dropped my car off for other repairs, they kept the car longer than they needed to and didn't even fix the problem as they promised me. I'm very disappointed with my buy. I feel I could have gone somewhere else and got something better and more reliable instead of wasting my time on these people. The only thing I've ever seen these people be productive at doing is standing outside smoking all day long.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
RG we do apologize for not meeting your expectations, we do acknowledge that we cannot make everyone happy but we do try and sometimes repairs take longer than expected, however we do wish you the best
Robert laughter, service dept... is very difficult
Was stranded at their dealership and they got me in a 2012 dodge ram w/34k miles. 2 weeks later lug stud broke for wheel and had to take it in to get fixed here in Missouri. I have been back and forth between him and the mechanic trying to get approval to fix it. Came in to pick it up today but now I'm in a rental the mechanic shop loaned me because he didn't wanna mess work it today cuz he was about to get off work. Don't expect good service from the service department. And don't bother getting any kind of warranty through them it's pretty much worthless!
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
James we apologize for not assisting the way you expected us to, our service manager is very helpful with most instances however there are ones where we cannot be as helpful, I'm sorry that you are not happy with your purchase and hope you find happiness in your next vehicle purchase whenever that may be
Amazing story
Broke down on the way from Carolina beach to Missouri and pulled into closest place which was auto advantage. They gave me a ride to get parts several times and let us hang out inside when it got too hot. We couldn't get the truck running and the spots were all closed so salesman Jason Davis got to work pulling strings. With very little money left to my name and a truck that didn't run he actually got me into a truck 7 years newer with a free 2 year 100,000 mile warranty so I wouldn't even have to worry about the rest of the trip. He even went back and lowered the price again before final sale to accommodate very little money down. Not like any salesman I have ever met in my life! I would drive back 9 hours just to get a vehicle from them, luckily they ate online too! :-)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jimmie we are happy to assist in your unfortunate situation and thank you for your review
Not worth the time
The salesman are aweful. Had to ride 1.5 back to sign papers the next week that they forgot. Wouldn't even consider dropping price of car. Took almost 6hrs to work the deal and finally got got the the rate dropped by 2points. Lots of useless sale tactics. I'd never go back to purchase or trade with them again.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Shay we apologize that the legal documents took longer than you liked for your purchase, I'm sorry you perceived anything as sales tactics however it sounds like you found a vehicle you like and were happy with the purchase so we are not sure why such a bad review. I would be ecstatic if someone saved me 2 points of interest
Great experience!
I cannot say enough about Grace Geagan and the entire process of selling my truck ,the price that I wanted and even a little more! Every aspect of this transaction was awesome, and I would do it again. The pick up driver that was sent ,very professional and friendly no hassle at all. Thanks, J P and Grace for everything!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you Ken for selling us your vehicle
GREAT PEOPLE
Although I stopped in Auto Advantage (AA) for just a quick look as I was on my way to make a purchase at another dealer, the folks at AA were so pleasant that I stayed far longer and eventually bought from them. They patiently showed me that the deal I was considering at another location had many flaws and that the AA deal would bring long-term benefits far into the future. They sold me a 5-year-old truck with only 24,900 miles. It looks and drives like it is brand new. My wife and I are very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My Auto Advantage experience has renewed my trust.
I recently bought a jeep from Auto Advantage.I was from out of town and in a short time I found there was a problem with the jeep that wasn't covered under the warranty.After speaking with Service Department Manager,Robert worked out a solution that I felt was fare and he showed that they cared about their customers satisfaction.I appreciate the professional way he handled the problem and I recomend this dealership to others that may be considering a change in their transportation. Thanks for the help with my jeep.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you BJ for your review and we are so happy we were able to work it out for you