Reviews
The entire process of establishing ourselves as new
The entire process of establishing ourselves as new customers and getting plugged into a terrific service experience was seamless! Lydia and Dan are true Ambassadors for Colonial and the Volkswagen brand! We can’t thank either of them enough for going out of their way to make us feel like valued clients and keeping us informed every step of the way with our service call! I recommend them with the highest possible endorsement!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com
Needed last minute service got me in no problem had me
Needed last minute service got me in no problem had me wait with like zero wait awesome servoce
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com
Great service and good communication skills.
Great service and good communication skills. The car was delivered on time promised. Their experience is excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon!
Went for oil change then my car indicated that oil was
Went for oil change then my car indicated that oil was too high, can’t drive my car in a week day. Trying to call them but they nobody answers.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mishel, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Frank Dicostanzo Service Manager Frankd@vwmedford.com
Came in for coolant leak on Golf Alltrack, told it was
Came in for coolant leak on Golf Alltrack, told it was from loose hose clamp even though I stated was from another area. My research showed a common problem across all Golf models was water pump and thermostat housing. Went to another VW dealer who correctly identified and repaired the issue.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com
Senior tech did a good evaluation of my car.
Senior tech did a good evaluation of my car. 15 word for this review minmum is xxxxing annoying
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com
Frank and Rusty were top notch, I look forward to working
Frank and Rusty were top notch, I look forward to working with them both again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com
Fast.
Fast. Efficient. Great communication. Wow! I will return to this service station again. I am so happy to have located this dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com
Best dealership around, quick and organized with their
Best dealership around, quick and organized with their work VW the best and you guys got the best trained mechanics
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com
I've been leasing Volkswagens for about 25 years with
I've been leasing Volkswagens for about 25 years with consistently quick experiences at previous dealerships—in and out within an hour. However, Colonial VW was understaffed for the day in the finance department .The sales rep did all he could to usher me through the process despite the bottleneck with the finance department.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.