Reviews
Write a reviewI am new customer to Colonial Volkswagen of Medford. I...
I am new customer to Colonial Volkswagen of Medford. I called in for a service appointment and customer service was very nice and were able to get me right in.
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com
Great dealership. No pressure from sales staff. Steve was...
Great dealership. No pressure from sales staff. Steve was very accommodating and communicates well. The whole process was easy even if there was a small delay with some paperwork. Would purchase there again.
Matthew, Thank you so much for choosing Colonial Volkswagen of Medford! Congrats on your new purchase, and let Steve know if we can be of any more assistance! Ken Cataldo General Manager kencataldo@vwmedford.com
I worked directly with Greg Cohen; he made this process...
I worked directly with Greg Cohen; he made this process seamless and super easy! I was able to call him when I seen the availability of a vehicle I was interested in and he was able to give me information ahead of time on the phone and set me up for an appointment the very next day! Once I looked at the vehicle and made a decision he had me driving home in my brand new Atlas within 2 days! Everyone I encountered during my leasing process was super professional and easy to work with! - Highly recommend!
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new Atlas. We truly appreciate your feedback! Ken Cataldo General Manager kencataldo@vwmedford.com
Good Service
Express Service for headlight bulb on my Touareg. No appointment required. Service was fast and cost was reasonable. Staff was friendly. Masks required in their building which I appreciated. Had a good laugh when Service Writer said “Is that your silver Tiguan” To which I replied “That’s insulting, my rig is a Touareg”. He apologized and we both had a good laugh. He admitted that they rarely see Touaregs at this VW Dealership.
Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com
Rusty is amazing, as always! Got me in and out, even when...
Rusty is amazing, as always! Got me in and out, even when I was behind my confirmed schedule. And the car wash was spotless.
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com
It was easy to make an appointment for service online and...
It was easy to make an appointment for service online and the maintenance took way less time that I expected.
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com
Great service rusty is awesome I enjoy going to see him...
Great service rusty is awesome I enjoy going to see him he always helps me out!
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com
It is probably more expensive than your random mechanic,...
It is probably more expensive than your random mechanic, but they always do the job correctly and the customer service is top notch. I've been to other VW dealers that are closer to be house but returned to Colonial because of their service despite it being farther!
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com
Very good experience. I brought my vehicle in for some...
Very good experience. I brought my vehicle in for some definate items to fix and others that I was concerned about. Service tech reported back and gave me a quote for additional work and left it to me to decide but offered good advice.
Thank you, Mario, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com
Excellent customer service! Check in was very easy and...
Excellent customer service! Check in was very easy and everything was explained. My car was ready within the estimated time frame and been cleaned inside and out.
Thank you so much for your kind words, Sandy, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com