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Lithia Kia of Anchorage

(221 reviews)
2025 state dealer award
View 8 awards
2025 state dealer award 2020 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(221 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Kia of Anchorage from DealerRater.

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Exemplary and Personal Service

Clean, comfortable waiting area with comfortable seating, WiFi, charging ports. Complementary coffee, drinks and snacks. Uber offered if you don’t want to wait at dealership. .clean restrooms . I don’t know do a better place to buy a car. After the sales, I am treated as a valued customer. My time and personal situation is always taken into consideration when getting my car serviced. I drive 100 miles round trip, just to get my car serviced. I could have it serviced in my hometown, however, sure to the Lithia Kia Service Department, I am willing to make the drive. It is totally worth it. I’ve been doing this for nearly 5 years. I highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Chris Mathis is the best !!!!

Chris Mathis at Lithia is the best! I told him I didn’t want to waste my time and he helped me so much and got me in a brand new car! I love it and I’m so happy!! Thank you sooo much Chris!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2021 KIA Sorento

Having Josh as a sales person, Richard as the sales floor leader, Matt as the finance manager, Eric and Tony in the service department is by far one of the best start to finish purchasing experiences I’ve ever had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thank you

Eric thank you for your friendly greeting and for taking the time to explain everything to me. I also appreciated the support you gave me for planning future services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Service

I had an aesome experience I didn't spend hours on hours after figuring out what I wanted everything went extremely quick Chris took excellent care of me everyone else involved was awesome as well. I've already been telling all my family and friends to check Lithia Kia out and to go see Chris..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fix under panel of my car.

Kia of Anchorage did an awesome job fixing my car! I got right in when I walked in. Thank you Kia for you hard work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great salesman

I walked into the dealership and wasn't pressured into purchasing a vehicle. I had read up on their website about which car I wanted. I spoke with Richard Suesue and within an hour I drove off the lot with a 2020 Kia Sportage. I was treated like family not a client. I recommend Richard Suesue whenever you're in the market for a new Kia. I also plan on purchasing another Kia in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service Excellence is a possibility!

The appreciation of their customers, their attention to details, the cleanlyness of their facility and the follow-up to make sure the service experience was excellent really sends a strong message of their commitment to service excellence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Car Service, Mila Ioane kaio

Customer service was absolutely amazing. I dropped my car off for service and when I got off it was done in/out. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service dept rep

Makayla Mitchell has made both my visits a pleasure. Feel like i was treated fairly. Great personality. Kept me informed during process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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