Lithia Kia of Anchorage

The recall that I brought the KIA in for was the cataletic converter might catch on fire and I don't see on the invoice that it was dealt with. Bruce

The worst dealership I have ever dealt with! It started back in 2I purchased a new Sorento. I was over charged the exact amount that the next body style upgrade would be. An honest mistake, maybe. But when I brought it to their attention I was told there was nothing they could do about it, that I would have to get a refund from Kia Finance because their finance manager screwed it up. Needless to say, after several months and lots of consternation, I did get a refund. Now to service. Couldn't make the Blue Tooth connection work. I was accused of being stupid (I am a Computer Engineer by trade). After several arguments they changed out the Audio System and all was OK. The Fob (Auto Start, Locks etc.) wouldn't work at any distance greater than 10 feet. Again given the runaround and finally they looked into it and found a loose wire on the receiving antenna. Had the vehicle in for regular service just before warranty expired and i was told ALL was OK. 2,000 miles later there is a terrible noise in the front brakes. Since I live 250 miles from the dealership I brought it to a local shop. The front disc brakes were worn to the point where they had to be replaced. Of course no warranty and couldn't drive it to the dealership, not safe. They offered NO compensation. Now I have received a recall notice. Again I live 250 miles away and tried to schedule this service for when I was in town. Can't do it, no Saturday Appointments available when I was going to be there and it didn't matter because I was told you can't get any real service on Saturdays anyway. I will NEVER set foot in this dealership again!!! BTW the Kia is a nice car it is just this dealership.

Chris Mathis really helped me out of a jam with my bad credit. Was able to take my old car as a down payment and find me a reliable newer car. What a great experience I had at KIA of Anchorage. Definitely will be returning there for future purchases and sending my family and friends.

Great service by Chris M. He pushed to get my payments as low as possible and well with in my budget. thank you very much

Your service was outstanding and very efficient. We had recall work done and the service department went above and beyond normal to ensure we were highly satisfied. BEST CUSTOMER SERVICE, EVER. Thank you for the wonderful employees. They did customer service correctly. We live out of town and the employees went out of the way to accommodate.

Jake gave me great service even though my car is old and the oil change was a free lifetime at the purchase of my vehicle. He (and Jose) even changed out the wiper blades i brought in to boot. Thanks Lithia/ Kia and Jake and Jose

The customer service was amazing! Really made my day. Plus there just happened to be free pizza there that day which made it even better!

The Service Department personnel were very personable and kept me informed on the progress of service to my vehicle. I felt valued as a customer at this dealership.

Best dealership in anchorage from sales to service to parts, this dealership has nothing to improve i highly recommend you check it out , very fast and courteous also

Im really happy with this dealership, their willingness to negotiate, and the great price I was given for my trade.