Reviews
I purchased a brand new car that required very little
I purchased a brand new car that required very little sales I knew what I wanted. all I needed was my plates over a month they still have not arrived. called two times wont let me speak to anyone. Also purchased a new key fob for my other Buick. it wasnt in stock so I paid for it and they were supposed to mail it to me. last time I called they have 1 in stock and no one has mailed me mine!
I purchased a brand new car that required very little
I purchased a brand new car that required very little sales I knew what I wanted. all I needed was my plates over a month they still have not arrived. called two times wont let me speak to anyone. Also purchased a new key fob for my other Buick. it wasnt in stock so I paid for it and they were supposed to mail it to me. last time I called they have 1 in stock and no one has mailed me mine!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, Sherrie. We understand your frustration regarding the delay in receiving your plates and key fob for your Buick. Your concerns are important to us, and we would like to address these issues promptly. Please contact us directly at Royal Buick GMC Cadillac so we can assist you further. Your feedback helps us improve our service. Thank you again for reaching out. Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
I have tried 4 times the person that answered the phone sends a message to the lead sales rep... No call back I have changed my phone in system so they stop calling my husband phone and nothing. He got a call from my salesman yesterday and he told him he was making sure the paperwork was submitted yesterday.. it has been a month why was it not submitted? I paid cash
All in all the experience was more than what I expected.
All in all the experience was more than what I expected. All were knowledgeable on the vehicles being sold. All were attentive to what I was looking for.
All in all the experience was more than what I expected.
All in all the experience was more than what I expected. All were knowledgeable on the vehicles being sold. All were attentive to what I was looking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback, Mario! We're glad to hear that your experience with us at Royal Buick GMC Cadillac exceeded your expectations. It's great to know our team was knowledgeable and attentive to your needs. We look forward to assisting you again soon. Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Andy at Royal Buick GMC is amazing.
Andy at Royal Buick GMC is amazing. He is honest, patient, and knowledgeable. Andy is a great sales representative and I will definitely return to him. Trey, Amanda and Yanira also played key roles in my experience at Royal Buick Automall. They too, were fun, personable and helpful. The customer service that we received was above and beyond. We don't just like our new sedan but we love being apart of the Royal Buick GMC family. Thank you Andy Villa and everyone involved. Beth and Alaycia Tidwell
Andy at Royal Buick GMC is amazing.
Andy at Royal Buick GMC is amazing. He is honest, patient, and knowledgeable. Andy is a great sales representative and I will definitely return to him. Trey, Amanda and Yanira also played key roles in my experience at Royal Buick Automall. They too, were fun, personable and helpful. The customer service that we received was above and beyond. We don't just like our new sedan but we love being apart of the Royal Buick GMC family. Thank you Andy Villa and everyone involved. Beth and Alaycia Tidwell
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Beth and Alaycia! We’re thrilled to hear about your fantastic experience with Andy, Trey, Amanda, Yanira and the team at Royal Buick GMC Cadillac. It’s great to know that you love your new sedan and feel like part of our family. We look forward to welcoming you back for any future needs. Your satisfaction means the world to us! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
The people who work at the dealership are all very nice.
The people who work at the dealership are all very nice. My issue is that it takes forever to get an appointment. When I call the recording tells me to go on the website to schedule and appt and the choices are often two months out. If I call and leave a message I might get a call back in a few days but often no return call at all.
The people who work at the dealership are all very nice.
The people who work at the dealership are all very nice. My issue is that it takes forever to get an appointment. When I call the recording tells me to go on the website to schedule and appt and the choices are often two months out. If I call and leave a message I might get a call back in a few days but often no return call at all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your kind words about our staff at Royal Buick GMC Cadillac. We understand your frustration regarding the appointment scheduling process, and your concerns are important to us. We are continuously working to improve our services and appreciate you bringing this to our attention. Please feel free to reach out to us directly so we can assist you further with scheduling an appointment. Thank you for choosing us, and we hope to serve you better in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
I had an amazing experience working with Martin Ryan .
I had an amazing experience working with Martin Ryan . He went above and beyond to meet my expectations—patient, knowledgeable, and genuinely committed to helping me find the perfect truck. From start to finish, the process was smooth and stress-free. Highly recommend!
I had an amazing experience working with Martin Ryan .
I had an amazing experience working with Martin Ryan . He went above and beyond to meet my expectations—patient, knowledgeable, and genuinely committed to helping me find the perfect truck. From start to finish, the process was smooth and stress-free. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful feedback! We're so glad to hear that you had an amazing experience with Martin at Royal Buick GMC Cadillac. It's fantastic to know that his dedication and knowledge made your truck search smooth and enjoyable. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Like the Sales department the Service department is
Like the Sales department the Service department is great, friendly and make you feel comfortable and satisfied with purchasing from GMC. My kids enjoy the waiting area, very comfortable and kid friendly.
Like the Sales department the Service department is
Like the Sales department the Service department is great, friendly and make you feel comfortable and satisfied with purchasing from GMC. My kids enjoy the waiting area, very comfortable and kid friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marco, thank you for sharing your experience with Royal Buick GMC. We’re glad to hear that both our Sales and Service departments made you feel welcome and that your family enjoyed the kid-friendly waiting area. We appreciate your feedback and look forward to serving you again. Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Nick is the best, he met our needs so we could upgrade
Nick is the best, he met our needs so we could upgrade our vehicle. He is truly amazing!!
Nick is the best, he met our needs so we could upgrade
Nick is the best, he met our needs so we could upgrade our vehicle. He is truly amazing!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Zachary, thank you for your kind words about Nick! We're glad to hear that he was able to meet your needs and help you upgrade your vehicle. At Royal Buick GMC Cadillac, our team strives to provide amazing service, and it’s fantastic to know Nick made a positive impact on your experience. We look forward to seeing you again! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Went to Royal and Nick Traynor turned my stressful
Went to Royal and Nick Traynor turned my stressful experience into a pleasant one. He was honest and very efficient with our time! Brought home a nice reliable vehicle!
Went to Royal and Nick Traynor turned my stressful
Went to Royal and Nick Traynor turned my stressful experience into a pleasant one. He was honest and very efficient with our time! Brought home a nice reliable vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! It's great to hear that Nick made your experience at Royal Buick GMC Cadillac enjoyable and efficient. We're glad you found a reliable vehicle that suits your needs. We look forward to seeing you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Martin was great!
Martin was great! Got in the car we wanted in no time at the right prices. We were about to drive to phoenix to buy a car but Martin at royal cadillac took care of us and saved us a trip.
Martin was great!
Martin was great! Got in the car we wanted in no time at the right prices. We were about to drive to phoenix to buy a car but Martin at royal cadillac took care of us and saved us a trip.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mario, thank you for your wonderful review! We're so glad to hear that Martin at Royal Buick GMC Cadillac was able to help you get the car you wanted quickly at the right price, and that we could save you a trip to Phoenix. We appreciate your feedback and look forward to assisting you again in the future. Safe travels in your new vehicle! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Nick made our visit very pleasant and effortless.
Nick made our visit very pleasant and effortless. He's a honest and great person. I would highly recommend Nick any day.! Thanks Hilda Lopez PS Now we are proud owners of a truck Thanks to Nick !
Nick made our visit very pleasant and effortless.
Nick made our visit very pleasant and effortless. He's a honest and great person. I would highly recommend Nick any day.! Thanks Hilda Lopez PS Now we are proud owners of a truck Thanks to Nick !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Hilda! We greatly appreciate your feedback about Nick and are glad that your visit to Royal Buick GMC Cadillac was pleasant and effortless. Congratulations on your new truck! We look forward to welcoming you back again soon. Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com