Reviews
They were timely and professional.
They were timely and professional. I was impressed with each person I dealt with. They went out of their way to be helpful and answer my questions. Happy I found a good place to do business
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Kathy, for your wonderful review! We're thrilled to hear that you found our team at Royal Buick GMC Cadillac to be timely, professional, and helpful. It's our goal to provide excellent service, and your feedback means a lot to us. We look forward to assisting you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Jim Bingham, the service manager at the Cadillac store,
Jim Bingham, the service manager at the Cadillac store, is great. He is very pleasant and very helpful and I appreciate his efforts greatly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful feedback! We’re thrilled to hear about your positive experience with Jim at Royal Buick GMC Cadillac. Our team is dedicated to providing exceptional service, and it’s great to know that Jim's efforts made a difference for you. We look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
I purchased a vehicle and still 30days or so later issues
I purchased a vehicle and still 30days or so later issues are still not made right. Manager seems cold and indifferent compared to others that have assisted. Disappointed in my 2nd purchase with Cadillac
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. I understand that you're facing ongoing issues since your vehicle purchase, and it's concerning to hear that you felt the support you received from our team did not meet your expectations. At Royal Buick GMC Cadillac, I strive to provide exceptional service and care for our customers. I encourage you to reach out directly so I can address your concerns and work towards a resolution. Your feedback is valuable, and I appreciate the opportunity to make things right. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
What a great experience has been working with you!
What a great experience has been working with you!! With some unexpected things happening you handled everything to perfection, smooth and easy. Thank you and thank you again for saving us many headaches!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear that we could make your experience smooth and enjoyable. At Royal Buick GMC Cadillac, we strive to take the stress out of every transaction. We look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Very helpful , courteous and informative thank you, Brian
Very helpful , courteous and informative thank you, Brian kept me informed and progress on my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're thrilled to hear that Brian provided you with helpful and informative service. We always aim to keep our customers informed. Please don't hesitate to reach out if you need anything else. We look forward to serving you again at Royal Buick GMC Cadillac. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
The Best and what a truly good person.
The Best and what a truly good person. Made my visit for service seems as I was the only customer in the shop. He is the reason I keep coming back to Royal for all my new cars( every 3 years) and all my service. Thanks Jim What a great service team.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com