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Grapevine Chryser/Dodge/Jeep/RAM

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (155 reviews)
2024 consumer dealer award
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2024 consumer dealer award 2023 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (155 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grapevine Chryser/Dodge/Jeep/RAM from DealerRater.

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Excellent Dealership

I was referred to this place by one of my good friends. I called the sales guy and told him what I was interested in and how much I had to offer. When I finally showed up, he didn't try to sell me anything more expensive than what we had finally agreed. The process was not hectic or long. I was very satisfied that I got what I wanted!!! Very nice people!!! Definitely check it out!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2014 Jeep Wrangler Unlimited

Great experience from start to finish. Everyone from the sales associate to the finance manger were/is exceptional. They went beyond all of my expectations. I would definitely recommend them to anyone/everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service by both the salesman and managment

I have already referred customers to the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Grand Cherokee

Spenser was a very good sales man. No high pressure. Good price on the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service The Whole Way!!!

This was the very first time of purchasing a brand new car. I must admit I was nervous, but as their sales representative Bill....He was very helpful and understanding of my vehicle needs. I was looking for a brand new Dodge Charger, in which he located the car then we've took a test drive. Bill took the time to help me understand the cars features and how the buying process works. Their finance representative was very patient with me helping in to get my payments to be within my budget. Above all else....I was completely satisfied with the buying options along with the quality service to helping me reach my vehicle needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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As good as it gets.

Buying a car is never easy but this was as good as it gets. Team was helpful and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service

Went in for a standard oil change, tire rotation and state inspection. Staff was friendly, competent and expedient. Location was comfortable to sit and wait in, free coffee and great views of many Vipers! Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent experience.

Everyone has a different experience.....some people have unreal expectations. But I can say from the buying experience to my service experience they have been top notch. The buying process was simple and straightforward. The monthly payment I was given has everything added in from the gap insurance to the extended warranty. Of course, if I didnt want any of that stuff it would have been taken off. But I knew going into this buying process that I wanted those things. And it fit within where I wanted to be per month. They did a great job. The service experience for my first old change was great. It didnt take them all day to get it done. 45 minutes at the most. They did the 60 point check plus hand washed and vacuumed my car. Its the small things that I like. Great job. Keep it up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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BEAWARE- Bait Car Tactics

BEAWARE- Bait Car Tactics Beware of shady practice at this dealership. They operate with poor business practices My Experience, Bait car - They posted pre-owned an ad on multiple website at competitive price. When I called to check availability, they confirmed invited. I told em I will be coming from North Dallas, an hour commute. When I got there car was apparently already sold couple day ago. Salesman tried to hustle to sell other car that I wasn?t interested in. Why Avoid them? After the incident, I emailed them to share my experience, their director responded, claiming it was actually while I was on my way, a different narrative from what I was told when I was on lot. It has been over a week since this incident and car ad (Stock# AF014889) is still live on all websites. I called again, just to check, I was pitched the same line. My 2 cents... be aware of this dealership, poor business practice. I am taking time to share my experience so you can save yourself headaches... look for other dealer with better business practice. Thank you. P.S. @dealer, don?t bother contacting me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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New Wrangler

I first viewed the wrangler that I bought on cars.com. I arranged to test drive and get figures on the vehicle to see where I would be at as far as affordability was concerned. Everyone from the sales associate to the finance manger were/is exceptional. They went beyond all of my expectations. I would definitely recommend them to anyone/everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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