Reviews
I got an oil change and my fluids were NOT topped off
I got an oil change and my fluids were NOT topped off they could not be bothered to add windshield washer fluid and they didn’t even do a courtesy car wash.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out to let us know about your experience. We sincerely apologize that we missed the mark during your visit. Please be on the lookout for a call to schedule a time that we can pick your vehicle up, clean it, and top off your fluids at your convenience. Again, we sincerely appreciate your feedback and look forward to resolving this for you.
Very professional, helpful, easy to work with, and
Very professional, helpful, easy to work with, and knowledgeable. They made sure that I was completely satisfied with my financing, and my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're so glad that we were able to go above and beyond your expectations!
I am very happy with my purchase and the great
I am very happy with my purchase and the great customer service experience and knowledge of the sales person. I will for sure recommend my friend and family .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
Was nice and keep me up to date about my truck very
Was nice and keep me up to date about my truck very professional thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!
Vehicle was not fixed and poor communication.
Vehicle was not fixed and poor communication. Long wait time every time and issue has not been resolved
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.
I appreciate the courtesy of our service manager.
I appreciate the courtesy of our service manager. And how fast the job was done.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Very easy buying process.
Very easy buying process. Emailed, texted with Richard about availability, he got back right away. We set an appointment. Both cars were waiting up front so we could check them out. Once decision was made, paperwork took maybe an hour and we were done.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're pleased to know we have been able to exceed your expectations and really help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
Outstanding, professional service across the board.
Outstanding, professional service across the board. Listened to our needs and located vehicle we were interested in.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Worst experience, the vehicle is not checked for anything
Worst experience, the vehicle is not checked for anything just for regular oil change they have charged $700 , ridiculous
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.
Service was great and everyone was professional .
Service was great and everyone was professional . The work was done and everything was to order.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia!