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Jim Ellis Buick GMC Mall of GA

(4,309 reviews)
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(4,309 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.

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Another GREAT experience!!!

Just bought my 2nd truck from this dealership. Once again, very professional and made my car buying experience easy and seamless. Ask for Jovan Riley. He will take good care of you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jp, thank you for your kind words and congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Great service and Tom explained all the service my truck...

Great service and Tom explained all the service my truck was getting done and all the parts that I have to fix and it was a fast service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is great to read such wonderful comments about your recent experience with us, Rosa1014! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Buick GMC Mall of GA!

Regular Service

Scheduled appointment for Oil change and tire rotation. Everything went as expected with a nice multipoint inspection list of things to address in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Rcopen1866, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Buick GMC Mall of GA as your first choice for service!

Oil change

Another good experience with getting my oil changed and tires rotated while I waited. Courteous treatment and quick turnaround makes a big difference versus going to a dedicated oil change business. Plus they check out your vehicle for any service issues while doing the oil service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Chris, we appreciate your input. Glad to hear that you are consistently impressed with our service. Thank you so much for being one of our valued guests and we look forward to your next visit!

Sami, Dee, Javon were all Great. The only problem I had...

Sami, Dee, Javon were all Great. The only problem I had was the 2020 Buick Encore was the vehicle from the showroom and I was told that Black Currant was the only color?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Smorris880, thank you for your kind words and congratulations on your new vehicle!

Excellent dealership to purchase a vehicle from. Great...

Excellent dealership to purchase a vehicle from. Great customer service,great employees, friendly and hospitable. Definitely would recommend to anyone looking to purchase a new vehicle to stop in Jim Ellis first.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Josh, thank you for your kind words and congratulations on your new vehicle! We are very happy to have provided you with such a positive car buying experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Another excellent experience!

The only place i have taken my vehicle in the 5 years I have owned it. There are places closer and less expensive, but nothing close on quality of service and with a nice place to work while I wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It is great to read such wonderful comments about your recent experience with us, Bcost! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

the Showroom was clean! Mike Hatcher was very helpful,...

the Showroom was clean! Mike Hatcher was very helpful, friendly and knowledgeable about the vehicle I was interested in gathering information. I drove new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Kappgpscv, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of GA! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of GA

I’ve been a loyal GMC customer since 1988. Was deciding...

I’ve been a loyal GMC customer since 1988. Was deciding between 2020 Yukon or Sierra Denali. Richard Newton was an excellent sales person. Finally decided on Sierra Denali but truck was at another Ellis dealership. Richard arranged to have truck brought to MOG dealership for review. Sales Mgr, Joe Marengo, presented a fair price and we struck a deal. Had a Tonneau top put on and Richard worked on his day off to be there when we picked up truck. This the second vehicle bought from Jim Ellis MOG GMC.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Pacraig, your positive review means a lot to us and we’re happy we could help you! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of GA

Was very disappointed in the service that I received when...

Was very disappointed in the service that I received when I brought my car in for a recall. I purchased my car 3 months prior. Very pleased with the sales department. The service dept a completely different story! Sean totally forgot about my car,and after about a hour i went to check on the progress of the car. He stated that he got caught up with another issue and totally forgot about my car. So, I waited another 45 minutes and checked on it again. It was ready,but noone bothered to tell me it was finished and ready. Very dissatisfied with the service I received.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.