Skip to main content

Midwest Auto Store

(329 reviews)
Visit Midwest Auto Store
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award
(859) 838-3996 (859) 838-3996

Reviews

(329 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Midwest Auto Store from DealerRater.

Want to share your experience with this dealership?

Write a review

No star given if possible, I purchased a 2011 jeep grand

No star given if possible, I purchased a 2011 jeep grand cherokee laredo 10,000 cash out of pocket nice looking suv with low mileage, see I'm from Louisville, KY don't know anything about Florence ky, but I Uber to Midwest to buy the jeep, get there jeep is sitting for me to test drive, test it out ok drove it, and I like it. Some how it made it back to Louisville in a bad storm, few later start overheating radiator fan stop working driver side air vent stop producing cold air, had to use my triple A tow just to get it back to dealership so they can so called fix the problem, 2 weeks later get it towed back to Louisville. Get it back seem everything was all good until two weeks or maybe 3 it starts overheating again I see the coolant pouring out, but real-time haven't found the problem! I think it's best to stay away from this place $10.000 is a lot of money for something I can't drive they could've at least took it back, and put me in something else since I paid out cash. I warn yall stay far from these crooks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Dealer response

Hello Tony, We value customer satisfaction and appreciate you sharing your feedback. I would like the chance to speak with you about your car-buying experience with our Sales Team regarding the condition of your 2011 Jeep Grand Cherokee Laredo after the sale and the after-sales care received. Could you please reach out to me directly at your earliest convenience so we can discuss this? Thank you, Paula O'Somachain, Sales Manager Midwest Auto Store (859) 372-0600

Seamless financing process.

Seamless financing process. Paula and Mamadou were both amazing. The paperwork and test driving went smooth as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your feedback. We’re glad to hear about your seamless experience with our team at Midwest Auto Store.

Buyer Beware – Proceed with Extreme Caution ⚠️ I

Buyer Beware – Proceed with Extreme Caution ⚠️ I strongly advise against doing business with this dealership. While the initial buying process was fairly straightforward and the sales associate, Mamadou, was pleasant to work with, the experience quickly took a turn for the worse after the sale. I purchased a luxury vehicle, and upon arrival, I discovered several issues that were never disclosed. The passenger-side mirror was damaged and taped — a detail conveniently left out of the online listing and photos. The Carfax only mentioned a single rear-left accident, so this additional damage came as a complete surprise. When I raised the issue, management refused to resolve it unless I paid extra. The car also had roughly 700 more miles than advertised. To make matters worse, check engine light came on and AWD malfunctions after 200 miles of driving, tire pressure sensors came on after 50 miles of this dealership refused to repair any of the issues

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

2019 Honda civic.

2019 Honda civic. The buying process was very simple. I’ve had nothing but trouble with the car. I wouldn’t buy another car from Midwest.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Customer satisfaction is a top priority for us, as well as offering five-star service to our customers. I'd appreciate the chance to speak with you about your car-buying experience with our Sales Team regarding the condition of your 2019 Honda Civic after purchase. Could you please reach out to me at your earliest convenience so we can discuss this? Thank you, Paula O'Somachain, Sales Manager Midwest Auto Store (859) 372-0600

Excellent experience and good atmosphere.

Excellent experience and good atmosphere. Highly recommend this dealership to anyone looking for a great deal on a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for choosing Midwest Auto Store. We’re glad to hear about your positive experience and recommendation.

My experience was great, Mr.

My experience was great, Mr. Lee helped explain everything as an inexperienced buyer and they helped out a ton! The car is also in good quality and was kept clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're glad to hear our team could assist you and that you're satisfied with your car. Thank you for choosing Midwest Auto Store.

I was treated fast, kind didnt take long filling out the

I was treated fast, kind didnt take long filling out the paperwork a Great experience I’m going to tell my friends now thank u Johnny you’re the greatest

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're glad you had a quick and pleasant experience with our team at Midwest Auto Store. Thank you for the kind words and recommendation.

Midwest Auto Store is the place to go.

Midwest Auto Store is the place to go. With the purchase and the service that comes with it. The great people there with a smile and hospitality. I definitely recommend them. Trust me I have been to others and you will find the best service here at Midwest Auto Store!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My salesman was great I came in Wednesday and had great

My salesman was great I came in Wednesday and had great service for getting my car. Also, didn’t push specials or upgrades. Great in my eyes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're pleased to hear you enjoyed the service at Midwest Auto Store. Thank you for your feedback.

Shady sales tactics.

Shady sales tactics. Bait and switch. They list a vehicle for one price online and when you get there they increase the price 2k more without taxes titles and fees. Lot rot junk vehicles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
1 person out of 1 found this review helpful. Did you?
Yes No
Dealer response

Hello, Please know your feedback is very important to us. I would like to speak with you about your recent visit with our Sales Team regarding the price of a vehicle you were interested in. Whenever you're able, please reach out to me directly so we may discuss this in greater detail. Sincerely, Paula O'Somachain, Sales Manager Midwest Auto Store (859) 372-0600