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Midwest Auto Store

(331 reviews)
Visit Midwest Auto Store
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award
(859) 838-3996 (859) 838-3996

Reviews

(331 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Midwest Auto Store from DealerRater.

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Terrible!

Terrible!!! Sold me a car, started leaking oil once I discovered there was no oil in it and I put some in it. Engine light came on 4 days later after purchasing it. This dealership is a joke.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Danielle, we are sorry that you think we are a joke. You purchased the 15 years old /over 100K miles car AS-IS and you inspected the car for 3-4 hours. Couple of days after the purchase, you had a major oil leak from oil filter housing as well as O2 sensor. We got you in and took care of such issues no questions asked! Our goodwill covered the issues on 15 years old vehicle/over 100K, but you were so angry with us and instead of appreciating the effort, you were so mad at every person who tried to help. We cant control the world or future car breakdown, but we can try to make an effort and maintain a respectful relationship with our customers. WE DONT BELIEVE THAT IS A JOKE

After calling about a Honda Accord this dealership had

After calling about a Honda Accord this dealership had advertised we decided to drive from redbay Alabama a 7 hour drive. The salesman seemed like he could care less about a sale! The pictures of the car were taken in such a way as to not show rips in the leather seats and a falling down headliner. Car had been hit in the rear ended but had been fixed but had clear water damage in the trunk. Front right bumper was loose. Had a knock on startup a surge when you drove it and brakes on the sounders! Thay don’t even safety inspect their cars. A 2009 Honda with over 100000 miles on it for the low price of 10 grand. Offered 8500 the so called salesman said after all that was wrong with it Thay don’t negotiate the price! Thanks for wasting a 500 mile trip for nothing! So we went to another dealer and bought a deautiful 2013 Honda Accord for 15k somewhere else! Buyers beware this place is the worst! Signed the Marshall family from red bay Alabama

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We understand the frustration, but please understand when a vehicle is priced accordingly and pictures are showing issues (unfortunately, most consumers don't often pay attentions to all details displayed), we have no room to negotiate. The vehicle that you looked at would normally sell for 12K and we priced 2K due to headliner sagging (shown in pictures). This market is so crazy high and cars are short and we really have no margins especially in such cars

Worst dealership around

Their Warrantys are a joke. Bought my truck last year and its cost me $6000 already out of pocket to fix. The main concern is everytime I bring it in for an issue they fix something that isn't the issue and charge me thousands to fix. They are crooks and I'd steer clear.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Johnny Lee call me several time to keep me updated on the

Johnny Lee call me several time to keep me updated on the VW. Johnny set up the test drive the VW. Johnny did a great job with getting everything done while at the dealer. Johnny ask if I had any questions on the car. Had a great experience with Johnny and staff at the dealer. Late that day I drove the VW home 250 miles

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Johnny Lee is a really easy person to deal with.

Johnny Lee is a really easy person to deal with. Very knowledgeable! I would definitely buy another car from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Honest

Although I couldn’t quite find the car I set out for, working with Johnny Lee was fantastic. Low pressure, honest and had a pretty sound idea of what I was looking for and trying to accomplish. I’ll definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Salesman Johnny Lee

Thank you Johnny Lee for helping me find the perfect car! Johnny is not only knowledgeable but professional, honest & answered all of my questions. I would recommend Johnny to anyone in the market for a used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very happy!!!

Helping my parents buy a car. Johnny helped us find exactly what we needed. He took his time, listened to our needs, and was not pushy. Great service. Very happy!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Let me tell you Johnny Lee, helped me out tremendously

Let me tell you Johnny Lee, helped me out tremendously absolutely great service I am flabbergasted about how great I was treated at the dealership I will be back and I will tell everyone to go to Johnny!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Place and People

These people worked really hard to get me approved and did. Johnny Lee was my sales rep and he was very friendly, helpful and knowledgeable. I would definitely recommend Midwest Auto Store to anybody looking for a new or used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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