Reviews
Terrible!
Terrible!!! Sold me a car, started leaking oil once I discovered there was no oil in it and I put some in it. Engine light came on 4 days later after purchasing it. This dealership is a joke.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Danielle, we are sorry that you think we are a joke. You purchased the 15 years old /over 100K miles car AS-IS and you inspected the car for 3-4 hours. Couple of days after the purchase, you had a major oil leak from oil filter housing as well as O2 sensor. We got you in and took care of such issues no questions asked! Our goodwill covered the issues on 15 years old vehicle/over 100K, but you were so angry with us and instead of appreciating the effort, you were so mad at every person who tried to help. We cant control the world or future car breakdown, but we can try to make an effort and maintain a respectful relationship with our customers. WE DONT BELIEVE THAT IS A JOKE
After calling about a Honda Accord this dealership had
After calling about a Honda Accord this dealership had advertised we decided to drive from redbay Alabama a 7 hour drive. The salesman seemed like he could care less about a sale! The pictures of the car were taken in such a way as to not show rips in the leather seats and a falling down headliner. Car had been hit in the rear ended but had been fixed but had clear water damage in the trunk. Front right bumper was loose. Had a knock on startup a surge when you drove it and brakes on the sounders! Thay don’t even safety inspect their cars. A 2009 Honda with over 100000 miles on it for the low price of 10 grand. Offered 8500 the so called salesman said after all that was wrong with it Thay don’t negotiate the price! Thanks for wasting a 500 mile trip for nothing! So we went to another dealer and bought a deautiful 2013 Honda Accord for 15k somewhere else! Buyers beware this place is the worst! Signed the Marshall family from red bay Alabama
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We understand the frustration, but please understand when a vehicle is priced accordingly and pictures are showing issues (unfortunately, most consumers don't often pay attentions to all details displayed), we have no room to negotiate. The vehicle that you looked at would normally sell for 12K and we priced 2K due to headliner sagging (shown in pictures). This market is so crazy high and cars are short and we really have no margins especially in such cars
Worst dealership around
Their Warrantys are a joke. Bought my truck last year and its cost me $6000 already out of pocket to fix. The main concern is everytime I bring it in for an issue they fix something that isn't the issue and charge me thousands to fix. They are crooks and I'd steer clear.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Johnny Lee call me several time to keep me updated on the
Johnny Lee call me several time to keep me updated on the VW. Johnny set up the test drive the VW. Johnny did a great job with getting everything done while at the dealer. Johnny ask if I had any questions on the car. Had a great experience with Johnny and staff at the dealer. Late that day I drove the VW home 250 miles
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Johnny Lee is a really easy person to deal with.
Johnny Lee is a really easy person to deal with. Very knowledgeable! I would definitely buy another car from him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Honest
Although I couldn’t quite find the car I set out for, working with Johnny Lee was fantastic. Low pressure, honest and had a pretty sound idea of what I was looking for and trying to accomplish. I’ll definitely be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Salesman Johnny Lee
Thank you Johnny Lee for helping me find the perfect car! Johnny is not only knowledgeable but professional, honest & answered all of my questions. I would recommend Johnny to anyone in the market for a used car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very happy!!!
Helping my parents buy a car. Johnny helped us find exactly what we needed. He took his time, listened to our needs, and was not pushy. Great service. Very happy!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Let me tell you Johnny Lee, helped me out tremendously
Let me tell you Johnny Lee, helped me out tremendously absolutely great service I am flabbergasted about how great I was treated at the dealership I will be back and I will tell everyone to go to Johnny!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Place and People
These people worked really hard to get me approved and did. Johnny Lee was my sales rep and he was very friendly, helpful and knowledgeable. I would definitely recommend Midwest Auto Store to anybody looking for a new or used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase