Midwest Auto Store

Lady that answered the phone on Thursday, June 1st @8 am was very rude on the phone to my elderly father. Dad was asking about a Ford Ranger and her reply was, " It has a knock in the engine. Didn't you read the description?" No. My dad did not read the DESCRIPTION because I found it online for him and just gave him the number to call. If she is answering the phone all of the time at this business, no wonder it has a very low rating. Maybe there needs to be a kinder voice answering this business phone. Maybe she needs to self-regulate her life's choices before she works another day at this business.

We bought our vehicle here and have had so many issues with it in the last year. Lights, window, A/C, and the hatch. If something happens while it's in their procession it will not be their fault even if it was working just fine when you took it in. It doesn't matter to them how much the repairs are going to cost or if they are covered under the warranty they just do the work and then just expect you to be agreeable with it. They will try to talk to you like you are an idiot if you try to stand your ground on anything. Working with them is a nightmare. Buyers beware!

An update to my previous review: I contacted the Better Business Bureau, and they contacted Midwest Auto. In their reply, Midwest blamed the oil change price increase on an outdated brochure, but we were also given that price from the warranty salesperson on the night of the purchase. Second, when I first called Midwest about canceling the warranty, I was told by the lady I spoke to that the price change from $30 to $45 had occurred a few weeks after we purchased the warranty. Their stories aren’t even consistent. Ultimately, it doesn’t matter that they increased their prices in general. What matters is that they told us that we would get oil changes for $30, not just on the car we were buying, but on all cars in our family, if we bought the warranty. They didn’t say the price could increase along with a general price increase. We were told our price would be $30, period, and that’s one reason we bought the warranty. They tried to justify their deception by claiming that $45 “is a steal price and I’m sorry that you don’t realize that as everyone else is selling that for about $90 or more”. That is completely missing the point. It also just adds to their string of lies. When I found out they weren’t going to live up to their commitment, I called around and got an oil change and tire rotation for $48.36, including tax. Midwest didn’t respond at all to the other aspects of our complaint except to say "we don’t feel that we have by any way, misled you or misrepresented anything in the way that you are stating". However, in their reply to BBB, Midwest said, “(As) Part of the sales process you were given a written paper of everything that is covered under the certified warranty and an explanation what it takes to maintain it.” That is completely false. Two weeks after our purchase, Midwest sent us the warranty with instructions that we sign it and send it back to them. In their response to BBB, Midwest contended that our complaint is a simple instance of buyer's remorse or a situation where an inexperienced consumer was overwhelmed by the information involved in buying a car. I'm 64 years old and have bought many cars in my lifetime. This is, instead, a case of a consumer recognizing and resisting dishonest business practices.

Johnny Lee is the most honest and best salesman!! Ask for him when you purchase your next car.

My husband and I needed to buy a car in September. We went to Midwest auto and 2 salesmen helped us, JR and Johnnie. They were helpful, kind and considerate of our age and helped us select a 2014 Kia Cadenza that we love. In December we were hit by another driver and the damage was extensive. We called Midwest Auto and they were able to do all the repairs in cooperation with the insurance adjustor. We had to do nothing. Amen! They even helped with our rental. We picked it up and it is even cleaner, shinier and more perfect than when we picked it out! Yippee! Thank you all so very much! You all did your jobs well with a smile!

Never heard from them. I guess they did not need any more customers. I bought something else.

I should have known when they kept repeating that the car I bought was 'as is'. It lasted one month. After it was towed to a service place I was informed that there was a hole in the engine, which was why all the oil leaked out. I called to tell M.A.S. about it, and to ask about a different car. They had me fill out a finance form (first car was cash), then never called me back.

Absolutely the worst car buying experience I have ever had in my life. Purchased a used hybrid from them and less than 24hrs later the car begins having major issues that put my life and my daughter's life in jeopardy as this vehicle randomly cuts off while driving. The only issue I was aware of before purchasing was that the A/C was out, which of course, any person purchasing would have no problem spending $200 to get a seamless issue resolved. I have spent ~4K to get the issue resolved INCLUDING taking it to the Hyundai dealer for diagnosis and repair and the vehicle still won't function properly without jerking and losing acceleration on the road. Things like this have you really questioning everything and asking, "Why me?". They say that as long as the car "runs" they have the right to sell them but that doesn't discount the fact that they sell crappy vehicles that they most likely get from auctions where cars go to die. If I wanted to purchase a vehicle that had major issues that costs thousands of dollars to repair I would have simply gone to Copart. Long story short, these folks should absolutely not be trusted and are simply in it to make a quick buck by selling you unreliable, low-quality, uninspected, vehicles that are bound to burn a hole in your pocket. They should have their dealer licenses revoked!

When asked about this vehicle I was never contacted back even after a second attempt.

Listed a Shelby GT as a Shelby GT500. Didn’t fix the ad after I notified them